tutao / tutanota

Tuta is an email service with a strong focus on security and privacy that lets you encrypt emails, contacts and calendar entries on all your devices.
https://tuta.com
GNU General Public License v3.0
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Problem with Linux PopOS Ubuntu 22.04 based Desktop App, Again... #7084

Closed vm-project-repo closed 1 month ago

vm-project-repo commented 1 month ago

Describe the bug I cant singIN in tuta account on my desktop Linux PopOS(ubuntu 22.04 based)

To Reproduce Steps to reproduce the behavior:

  1. Go to 'Apps menu
  2. Click on 'Tuta shutcut'
  3. Get standart singin popup
  4. See error

Expected behavior Feedback v230.240603.0 - DeviceStorageUnavailableError - UNKNOWN - linux

Client: linux Type: UNKNOWN Tutanota version: 230.240603.0 Timestamp (UTC): Fri, 07 Jun 2024 02:01:18 GMT User agent: Mozilla/5.0 (X11; Linux x8664) AppleWebKit/537.36 (KHTML, like Gecko) tutanota-desktop/230.240603.0 Chrome/124.0.6367.207 Electron/30.0.6 Safari/537.36 DeviceStorageUnavailableError Error message: failed to resolve/generate key> Error: Error while decrypting the ciphertext provided to safeStorage.decryptString. at K.getPassword (/app/lib/tutanota/resources/app.asar/desktop/DesktopMain.js:11:192352) at async mR.fetchKey (/app/lib/tutanota/resources/app.asar/desktop/DesktopMain.js:11:209968) at async mR.fetchOrGenerateKey (/app/lib/tutanota/resources/app.asar/desktop/DesktopMain.js:11:209695) at async P.decryptUsingKeychain (/app/lib/tutanota/resources/app.asar/desktop/DesktopMain.js:25:16154) at async qO.getCredentialsEncryptionKey (/app/lib/tutanota/resources/app.asar/desktop/DesktopMain.js:11:286267) at async qO.loadByUserId (/app/lib/tutanota/resources/app.asar/desktop/DesktopMain.js:11:284099) at async ipc (/app/lib/tutanota/resources/app.asar/desktop/DesktopMain.js:11:294946) Stacktrace: DeviceStorageUnavailableError: failed to resolve/generate key> Error: Error while decrypting the ciphertext provided to safeStorage.decryptString. at K.getPassword (/app/lib/tutanota/resources/app.asar/desktop/DesktopMain.js:11:192352) at async mR.fetchKey (/app/lib/tutanota/resources/app.asar/desktop/DesktopMain.js:11:209968) at async mR.fetchOrGenerateKey (/app/lib/tutanota/resources/app.asar/desktop/DesktopMain.js:11:209695) at async _P.decryptUsingKeychain (/app/lib/tutanota/resources/app.asar/desktop/DesktopMain.js:25:16154) at async qO.getCredentialsEncryptionKey (/app/lib/tutanota/resources/app.asar/desktop/DesktopMain.js:11:286267) at async qO.loadByUserId (/app/lib/tutanota/resources/app.asar/desktop/DesktopMain.js:11:284099) at async ipc (/app/lib/tutanota/resources/app.asar/desktop/DesktopMain.js:11:294946) at mR.fetchOrGenerateKey (/app/lib/tutanota/resources/app.asar/desktop/DesktopMain.js:11:209869) at async _P.decryptUsingKeychain (/app/lib/tutanota/resources/app.asar/desktop/DesktopMain.js:25:16154) at async qO.getCredentialsEncryptionKey (/app/lib/tutanota/resources/app.asar/desktop/DesktopMain.js:11:286267) at async qO.loadByUserId (/app/lib/tutanota/resources/app.asar/desktop/DesktopMain.js:11:284099) at async ipc (/app/lib/tutanota/resources/app.asar/desktop/DesktopMain.js:11:294946)

Screenshots https://vm-project.pro/wp-content/uploads/2024/06/Снимок-экрана-от-2024-06-07-05-01-51.png

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Additional context Add any other context about the problem here.

charlag commented 1 month ago

Duplicate of #7077