[ ] This is not a feature request (existing functionality does not work, not missing functionality).
I will request features on forum or via support.
[x] I've searched and did not find a similar issue.
Describe the bug
I cant singIN in tuta account on my desktop Linux PopOS(ubuntu 22.04 based)
To Reproduce
Steps to reproduce the behavior:
Go to 'Apps menu
Click on 'Tuta shutcut'
Get standart singin popup
See error
Expected behavior
Feedback v230.240603.0 - DeviceStorageUnavailableError - UNKNOWN - linux
Client: linux
Type: UNKNOWN
Tutanota version: 230.240603.0
Timestamp (UTC): Fri, 07 Jun 2024 02:01:18 GMT
User agent:
Mozilla/5.0 (X11; Linux x8664) AppleWebKit/537.36 (KHTML, like Gecko) tutanota-desktop/230.240603.0 Chrome/124.0.6367.207 Electron/30.0.6 Safari/537.36
DeviceStorageUnavailableError
Error message: failed to resolve/generate key> Error: Error while decrypting the ciphertext provided to safeStorage.decryptString.
at K.getPassword (/app/lib/tutanota/resources/app.asar/desktop/DesktopMain.js:11:192352)
at async mR.fetchKey (/app/lib/tutanota/resources/app.asar/desktop/DesktopMain.js:11:209968)
at async mR.fetchOrGenerateKey (/app/lib/tutanota/resources/app.asar/desktop/DesktopMain.js:11:209695)
at async P.decryptUsingKeychain (/app/lib/tutanota/resources/app.asar/desktop/DesktopMain.js:25:16154)
at async qO.getCredentialsEncryptionKey (/app/lib/tutanota/resources/app.asar/desktop/DesktopMain.js:11:286267)
at async qO.loadByUserId (/app/lib/tutanota/resources/app.asar/desktop/DesktopMain.js:11:284099)
at async ipc (/app/lib/tutanota/resources/app.asar/desktop/DesktopMain.js:11:294946)
Stacktrace:
DeviceStorageUnavailableError: failed to resolve/generate key> Error: Error while decrypting the ciphertext provided to safeStorage.decryptString.
at K.getPassword (/app/lib/tutanota/resources/app.asar/desktop/DesktopMain.js:11:192352)
at async mR.fetchKey (/app/lib/tutanota/resources/app.asar/desktop/DesktopMain.js:11:209968)
at async mR.fetchOrGenerateKey (/app/lib/tutanota/resources/app.asar/desktop/DesktopMain.js:11:209695)
at async _P.decryptUsingKeychain (/app/lib/tutanota/resources/app.asar/desktop/DesktopMain.js:25:16154)
at async qO.getCredentialsEncryptionKey (/app/lib/tutanota/resources/app.asar/desktop/DesktopMain.js:11:286267)
at async qO.loadByUserId (/app/lib/tutanota/resources/app.asar/desktop/DesktopMain.js:11:284099)
at async ipc (/app/lib/tutanota/resources/app.asar/desktop/DesktopMain.js:11:294946)
at mR.fetchOrGenerateKey (/app/lib/tutanota/resources/app.asar/desktop/DesktopMain.js:11:209869)
at async _P.decryptUsingKeychain (/app/lib/tutanota/resources/app.asar/desktop/DesktopMain.js:25:16154)
at async qO.getCredentialsEncryptionKey (/app/lib/tutanota/resources/app.asar/desktop/DesktopMain.js:11:286267)
at async qO.loadByUserId (/app/lib/tutanota/resources/app.asar/desktop/DesktopMain.js:11:284099)
at async ipc (/app/lib/tutanota/resources/app.asar/desktop/DesktopMain.js:11:294946)
Describe the bug I cant singIN in tuta account on my desktop Linux PopOS(ubuntu 22.04 based)
To Reproduce Steps to reproduce the behavior:
Expected behavior Feedback v230.240603.0 - DeviceStorageUnavailableError - UNKNOWN - linux
Client: linux Type: UNKNOWN Tutanota version: 230.240603.0 Timestamp (UTC): Fri, 07 Jun 2024 02:01:18 GMT User agent: Mozilla/5.0 (X11; Linux x8664) AppleWebKit/537.36 (KHTML, like Gecko) tutanota-desktop/230.240603.0 Chrome/124.0.6367.207 Electron/30.0.6 Safari/537.36 DeviceStorageUnavailableError Error message: failed to resolve/generate key> Error: Error while decrypting the ciphertext provided to safeStorage.decryptString. at K.getPassword (/app/lib/tutanota/resources/app.asar/desktop/DesktopMain.js:11:192352) at async mR.fetchKey (/app/lib/tutanota/resources/app.asar/desktop/DesktopMain.js:11:209968) at async mR.fetchOrGenerateKey (/app/lib/tutanota/resources/app.asar/desktop/DesktopMain.js:11:209695) at async P.decryptUsingKeychain (/app/lib/tutanota/resources/app.asar/desktop/DesktopMain.js:25:16154) at async qO.getCredentialsEncryptionKey (/app/lib/tutanota/resources/app.asar/desktop/DesktopMain.js:11:286267) at async qO.loadByUserId (/app/lib/tutanota/resources/app.asar/desktop/DesktopMain.js:11:284099) at async ipc (/app/lib/tutanota/resources/app.asar/desktop/DesktopMain.js:11:294946) Stacktrace: DeviceStorageUnavailableError: failed to resolve/generate key> Error: Error while decrypting the ciphertext provided to safeStorage.decryptString. at K.getPassword (/app/lib/tutanota/resources/app.asar/desktop/DesktopMain.js:11:192352) at async mR.fetchKey (/app/lib/tutanota/resources/app.asar/desktop/DesktopMain.js:11:209968) at async mR.fetchOrGenerateKey (/app/lib/tutanota/resources/app.asar/desktop/DesktopMain.js:11:209695) at async _P.decryptUsingKeychain (/app/lib/tutanota/resources/app.asar/desktop/DesktopMain.js:25:16154) at async qO.getCredentialsEncryptionKey (/app/lib/tutanota/resources/app.asar/desktop/DesktopMain.js:11:286267) at async qO.loadByUserId (/app/lib/tutanota/resources/app.asar/desktop/DesktopMain.js:11:284099) at async ipc (/app/lib/tutanota/resources/app.asar/desktop/DesktopMain.js:11:294946) at mR.fetchOrGenerateKey (/app/lib/tutanota/resources/app.asar/desktop/DesktopMain.js:11:209869) at async _P.decryptUsingKeychain (/app/lib/tutanota/resources/app.asar/desktop/DesktopMain.js:25:16154) at async qO.getCredentialsEncryptionKey (/app/lib/tutanota/resources/app.asar/desktop/DesktopMain.js:11:286267) at async qO.loadByUserId (/app/lib/tutanota/resources/app.asar/desktop/DesktopMain.js:11:284099) at async ipc (/app/lib/tutanota/resources/app.asar/desktop/DesktopMain.js:11:294946)
Screenshots https://vm-project.pro/wp-content/uploads/2024/06/Снимок-экрана-от-2024-06-07-05-01-51.png
Desktop (please complete the following information):
Additional context Add any other context about the problem here.