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tutao / tutanota

Tuta is an email service with a strong focus on security and privacy that lets you encrypt emails, contacts and calendar entries on all your devices.
https://tuta.com
GNU General Public License v3.0
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/lib/x86_64-linux-gnu/libstdc++.so.6: version `GLIBCXX_3.4.29' not found #7133

Closed softwaredevelop closed 2 months ago

softwaredevelop commented 3 months ago

Describe the bug I updated the desktop application to version tutanota-desktop/232.240626.0. The application cannot be used as an error message appears. The previous versions of the application worked properly.

To Reproduce Steps to reproduce the behavior:

  1. Start tutanota-desktop
  2. 2FA
  3. See error

Desktop (please complete the following information):

Additional context Feedback v232.240626.0 - Error - UNKNOWN - linux

Client: linux Type: UNKNOWN Tutanota version: 232.240626.0 Timestamp (UTC): Wed, 26 Jun 2024 13:59:29 GMT User agent: Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) tutanota-desktop/232.240626.0 Chrome/126.0.6478.61 Electron/31.0.2 Safari/537.36 Error Error message: /lib/x86_64-linux-gnu/libstdc++.so.6: version GLIBCXX_3.4.29' not found (required by /tmp/.mount_tutanoLnsS9j/resources/app.asar.unpacked/desktop/better-sqlite3.node) Stacktrace: Error: /lib/x86_64-linux-gnu/libstdc++.so.6: versionGLIBCXX_3.4.29' not found (required by /tmp/.mount_tutanoLnsS9j/resources/app.asar.unpacked/desktop/better-sqlite3.node) at process.func [as dlopen] (node:electron/js2c/node_init:2:2559) at Module._extensions..node (node:internal/modules/cjs/loader:1470:18) at Object.func [as .node] (node:electron/js2c/node_init:2:2786) at Module.load (node:internal/modules/cjs/loader:1215:32) at Module._load (node:internal/modules/cjs/loader:1031:12) at c._load (node:electron/js2c/node_init:2:17025) at Module.require (node:internal/modules/cjs/loader:1240:19) at require (node:internal/modules/helpers:179:18) at new Fe (/tmp/.mount_tutanoLnsS9j/resources/app.asar/desktop/better-sqlite3-DG-e8Kc7.js:1:18481) at l.openDb (/tmp/.mount_tutanoLnsS9j/resources/app.asar/desktop/sqlworker.js:1:5985)

PrivacyDragon commented 3 months ago

I have a very similar issue, which I feel might be the same issue? The error message is only a tiny bit different. I am on OpenSuse Leap 15.4, using KDE as my desktop environment. The steps to reproduce are exactly the same.

The only difference in the error is to be found in the error message, which is for me: Error message: /lib64/libc.so.6: version `GLIBC_2.32' not found (required by /tmp/.mount_tutanoNquPIk/resources/app.asar.unpacked/desktop/better-sqlite3.node) (That difference is indeed also found in the first line of the 'Stacktrace', of course.)

charlag commented 3 months ago

Could you please share which libc version you have installed?

PrivacyDragon commented 3 months ago

My libc version is is GNU C Library (GNU libc) stable release version 2.31 (git 0a8262a1b2). And it does not look like there is an update available for OpenSuse Leap 15.4 to Glibc 2.32. (Though I have to admit that I have not seen any updates recently. So maybe it is time to upgrade to Leap 15.6.)

DarthRaver commented 3 months ago

I'm on ubuntu mate 20.04.6 LTS (Focal Fossa) 64-bit and after updating tutanota client i get the same error as @PrivacyDragon .

Error message: /lib/x86_64-linux-gnu/libstdc++.so.6: version "GLIBCXX_3.4.29" not found (required by /tmp/.mount_tutano****/resources/app.asar.unpacked/desktop/better-sqlite3.node)

Ubuntu GLIBC 2.31-0ubuntu9.16

softwaredevelop commented 3 months ago

Did the Tuta client die on Linux? - Debian GLIBC 2.36-6 ☠️

malehwi commented 3 months ago

I have the same problem on Debian 11.

malehwi commented 3 months ago

Feedback v232.240626.0 - Error - UNKNOWN - linux

Client: linux Type: UNKNOWN Tutanota version: 232.240626.0 Timestamp (UTC): Wed, 03 Jul 2024 06:46:40 GMT User agent: Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) tutanota-desktop/232.240626.0 Chrome/126.0.6478.61 Electron/31.0.2 Safari/537.36 Error Error message: /lib/x86_64-linux-gnu/libstdc++.so.6: version GLIBCXX_3.4.29' not found (required by /tmp/.mount_tutanoz6VI1z/resources/app.asar.unpacked/desktop/better-sqlite3.node) Stacktrace: Error: /lib/x86_64-linux-gnu/libstdc++.so.6: versionGLIBCXX_3.4.29' not found (required by /tmp/.mount_tutanoz6VI1z/resources/app.asar.unpacked/desktop/better-sqlite3.node) at process.func [as dlopen] (node:electron/js2c/node_init:2:2559) at Module._extensions..node (node:internal/modules/cjs/loader:1470:18) at Object.func [as .node] (node:electron/js2c/node_init:2:2786) at Module.load (node:internal/modules/cjs/loader:1215:32) at Module._load (node:internal/modules/cjs/loader:1031:12) at c._load (node:electron/js2c/node_init:2:17025) at Module.require (node:internal/modules/cjs/loader:1240:19) at require (node:internal/modules/helpers:179:18) at new Fe (/tmp/.mount_tutanoz6VI1z/resources/app.asar/desktop/better-sqlite3-DG-e8Kc7.js:1:18481) at l.openDb (/tmp/.mount_tutanoz6VI1z/resources/app.asar/desktop/sqlworker.js:1:5985)

softwaredevelop commented 2 months ago

The guys from Tuta are not interested in desktop Linux users, I'm closing the issue. A big disappointment.

Feedback v234.240627.0 - Error - UNKNOWN - linux

Client: linux Type: UNKNOWN Tutanota version: 234.240627.0 Timestamp (UTC): Sun, 07 Jul 2024 11:19:34 GMT User agent: Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) tutanota-desktop/234.240627.0 Chrome/126.0.6478.61 Electron/31.0.2 Safari/537.36 Error Error message: /lib/x86_64-linux-gnu/libstdc++.so.6: version GLIBCXX_3.4.29' not found (required by /tmp/.mount_tutanoBwjjVj/resources/app.asar.unpacked/desktop/better-sqlite3.node) Stacktrace: Error: /lib/x86_64-linux-gnu/libstdc++.so.6: versionGLIBCXX_3.4.29' not found (required by /tmp/.mount_tutanoBwjjVj/resources/app.asar.unpacked/desktop/better-sqlite3.node) at process.func [as dlopen] (node:electron/js2c/node_init:2:2559) at Module._extensions..node (node:internal/modules/cjs/loader:1470:18) at Object.func [as .node] (node:electron/js2c/node_init:2:2786) at Module.load (node:internal/modules/cjs/loader:1215:32) at Module._load (node:internal/modules/cjs/loader:1031:12) at c._load (node:electron/js2c/node_init:2:17025) at Module.require (node:internal/modules/cjs/loader:1240:19) at require (node:internal/modules/helpers:179:18) at new Fe (/tmp/.mount_tutanoBwjjVj/resources/app.asar/desktop/better-sqlite3-eYHqTfXD.js:1:18481) at l.openDb (/tmp/.mount_tutanoBwjjVj/resources/app.asar/desktop/sqlworker.js:1:5985)

Chownx commented 2 months ago

Hello, I have the same issue. Debian11 uname -a
Linux irix 5.10.0-8-amd64 #1 SMP Debian 5.10.46-5 (2021-09-23) x86_64 GNU/Linux

Paquete: glibc-source
Versión: 2.31-13+deb11u10 Nuevo: sí Estado: sin instalar Multi-Arch: foreign Prioridad: opcional Sección: devel Desarrollador: GNU Libc Maintainers debian-glibc@lists.debian.org Arquitectura: all Tamaño sin comprimir: 25,1 M Recomienda: xz-utils Rompe: cross-toolchain-base (< 45~), cross-toolchain-base-mipsen (< 10), cross-toolchain-base-ports (< 37~) Descripción: GNU C Library: sources This package contains the sources and patches which are needed to build glibc. Página principal: https://www.gnu.org/software/libc/libc.html

Feedback v234.240627.0 - Error - UNKNOWN - linux

Client: linux Type: UNKNOWN Tutanota version: 234.240627.0 Timestamp (UTC): Wed, 10 Jul 2024 14:36:58 GMT User agent: Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) tutanota-desktop/234.240627.0 Chrome/126.0.6478.61 Electron/31.0.2 Safari/537.36 Error Error message: /lib/x86_64-linux-gnu/libstdc++.so.6: version GLIBCXX_3.4.29' not found (required by /run/user/1000/.mount_tutanojwwuj3/resources/app.asar.unpacked/desktop/better-sqlite3.node) Stacktrace: Error: /lib/x86_64-linux-gnu/libstdc++.so.6: versionGLIBCXX_3.4.29' not found (required by /run/user/1000/.mount_tutanojwwuj3/resources/app.asar.unpacked/desktop/better-sqlite3.node) at process.func [as dlopen] (node:electron/js2c/node_init:2:2559) at Module._extensions..node (node:internal/modules/cjs/loader:1470:18) at Object.func [as .node] (node:electron/js2c/node_init:2:2786) at Module.load (node:internal/modules/cjs/loader:1215:32) at Module._load (node:internal/modules/cjs/loader:1031:12) at c._load (node:electron/js2c/node_init:2:17025) at Module.require (node:internal/modules/cjs/loader:1240:19) at require (node:internal/modules/helpers:179:18) at new Fe (/run/user/1000/.mount_tutanojwwuj3/resources/app.asar/desktop/better-sqlite3-eYHqTfXD.js:1:18481) at l.openDb (/run/user/1000/.mount_tutanojwwuj3/resources/app.asar/desktop/sqlworker.js:1:5985)

Thanks in advance.

softwaredevelop commented 2 months ago

As long as they can't eliminate the `GLIBCXX_3.4.29' not found errors in the Linux desktop app, they shouldn't release new versions for Linux.

Supposedly, security is Tutanota's hallmark. However, the Linux desktop application crashes regularly. It's quite frustrating to use an email client that crashes frequently. It raises the question, why should one use the Tutanota email system if it crashes regularly?

Feedback v235.240712.0 - Error - UNKNOWN - linux

Client: linux Type: UNKNOWN Tutanota version: 235.240712.0 Timestamp (UTC): Sat, 13 Jul 2024 06:23:07 GMT User agent: Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) tutanota-desktop/235.240712.0 Chrome/126.0.6478.61 Electron/31.0.2 Safari/537.36 Error Error message: /lib/x86_64-linux-gnu/libstdc++.so.6: version GLIBCXX_3.4.29' not found (required by /tmp/.mount_tutanoueDgH4/resources/app.asar.unpacked/desktop/better-sqlite3.node) Stacktrace: Error: /lib/x86_64-linux-gnu/libstdc++.so.6: versionGLIBCXX_3.4.29' not found (required by /tmp/.mount_tutanoueDgH4/resources/app.asar.unpacked/desktop/better-sqlite3.node) at process.func [as dlopen] (node:electron/js2c/node_init:2:2559) at Module._extensions..node (node:internal/modules/cjs/loader:1470:18) at Object.func [as .node] (node:electron/js2c/node_init:2:2786) at Module.load (node:internal/modules/cjs/loader:1215:32) at Module._load (node:internal/modules/cjs/loader:1031:12) at c._load (node:electron/js2c/node_init:2:17025) at Module.require (node:internal/modules/cjs/loader:1240:19) at require (node:internal/modules/helpers:179:18) at new Fe (/tmp/.mount_tutanoueDgH4/resources/app.asar/desktop/better-sqlite3-Dk2b9047.js:1:18578) at l.openDb (/tmp/.mount_tutanoueDgH4/resources/app.asar/desktop/sqlworker.js:1:5985)

mgarrido commented 2 months ago

Hello.

I'm having the same issue. My O.S. is Linux Mint 20 Ulyana.

Client: linux Type: UNKNOWN Tutanota version: 235.240712.0 Timestamp (UTC): Tue, 16 Jul 2024 05:29:56 GMT User agent: Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) tutanota-desktop/235.240712.0 Chrome/126.0.6478.61 Electron/31.0.2 Safari/537.36 Error Error message: /usr/lib/x86_64-linux-gnu/libstdc++.so.6: version GLIBCXX_3.4.29' not found (required by /tmp/.mount_tutanoirPuLp/resources/app.asar.unpacked/desktop/better-sqlite3.node) Stacktrace: Error: /usr/lib/x86_64-linux-gnu/libstdc++.so.6: versionGLIBCXX_3.4.29' not found (required by /tmp/.mount_tutanoirPuLp/resources/app.asar.unpacked/desktop/better-sqlite3.node) at process.func [as dlopen] (node:electron/js2c/node_init:2:2559) at Module._extensions..node (node:internal/modules/cjs/loader:1470:18) at Object.func [as .node] (node:electron/js2c/node_init:2:2786) at Module.load (node:internal/modules/cjs/loader:1215:32) at Module._load (node:internal/modules/cjs/loader:1031:12) at c._load (node:electron/js2c/node_init:2:17025) at Module.require (node:internal/modules/cjs/loader:1240:19) at require (node:internal/modules/helpers:179:18) at new Fe (/tmp/.mount_tutanoirPuLp/resources/app.asar/desktop/better-sqlite3-Dk2b9047.js:1:18578) at l.openDb (/tmp/.mount_tutanoirPuLp/resources/app.asar/desktop/sqlworker.js:1:5985)