Could not access secret storage

[Shshark]

• [x] This is not a feature request (existing functionality does not work, not missing functionality). I will request features on forum or via support.
• [x] I've searched and did not find a similar issue.

Describe the bug I am running Windows 10 after last update 235.240718 (as I recall)I keep getting "Could not Access Secret Storage" . I have uninstalled and deleted everything I can find related to Tuta, ended task, restarted several times after uninstalls and reinstallation three times. Nothing works I keep getting the same error window. This problem does not seem to plague my android version on the phone. To Reproduce Steps to reproduce the behavior:

1. Go to '...'
2. Click on '....'
3. Scroll down to '....'
4. See error

Expected behavior A clear and concise description of what you expected to happen.

Screenshots If applicable, add screenshots to help explain your problem.

Desktop (please complete the following information):

• OS: [e.g. iOS]
• Desktop Environment, if applicable (on Linux)
• Version [e.g. 22]

Additional context Add any other context about the problem here.

[charlag]

hi, thank you for the report! Could you please try to get logs (you can click on the version number on the login screen, you can go to settings->about->send logs or you can start from command line) and see if there's any specific error that you see?

[Shshark]

v235.240718.0 - win32

Client: win32 Type: UNKNOWN Tutanota version: 235.240718.0 Timestamp (UTC): Thu, 25 Jul 2024 19:19:59 GMT User agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) tutanota-desktop/235.240718.0 Chrome/126.0.6478.61 Electron/31.0.2 Safari/537.36

== MAIN LOG == 2024-07-25T19:19:51.829Z I "\n\n........................................\n........................................\n........................................\n........@@@@@@@@@@@@@@@@@@@@@@@.........@.@@@@@@@@@@@@@@@@@@@@@@@.......\n.....@@@....@@@@@@@@@@@@@@@@@@@@@@@.....\n.....@@@@@..............................    Do you care about privacy?\n.....@@@@@...@@@@@@@@@@@@@@@@@@@@@@.....\n.....@@@@...@@@@@@@@@@@@@@@@@@@@@@@.....    Work at Tuta! Fight for our rights!\n.....@@@@...@@@@@@@@@@@@@@@@@@@@@@......\n.....@@@...@@@@@@@@@@@@@@@@@@@@@@.......    https://tuta.com/jobs\n.....@@@...@@@@@@@@@@@@@@@@@@@@@@.......\n.....@@...@@@@@@@@@@@@@@@@@@@@@@........\n.....@@...@@@@@@@@@@@@@@@@@@@@@@........@.@@@@@@@@@@@@@@@@@@@@@@.........@.***@@@@@@@@@@@@@@@@@@@@@@.........\n........@@@@@@@@@@@@@@@@@@@@@@..........\n.......@@@@@@@@@@@@@@@@@@@@@@...........\n.......@@@@@@@@@@@@@@@@@@@@@@...........\n........................................\n........................................\n........................................\n\n" 2024-07-25T19:19:51.899Z I "worker init time (ms):",93 2024-07-25T19:19:52.893Z I "removed topmost modal component"

== NATIVE LOG == 2024-07-25T19:19:45.395Z I "failed to detect locale" 2024-07-25T19:19:45.434Z I "the monkey has been patched pid:",5204 2024-07-25T19:19:45.528Z I "version:  ","235.240718.0" 2024-07-25T19:19:45.545Z I "resolving key...","tutanota-vault" 2024-07-25T19:19:45.546Z I "config up to date" 2024-07-25T19:19:45.552Z W "Failed to resolve/generate key: ","tutanota-vault",? 2024-07-25T19:19:51.018Z I "[DesktopMain]","getting dictionaries from:","https://app.tuta.com/desktop/dictionaries/" 2024-07-25T19:19:51.019Z I "[2024-07-25T19:19:51.019Z]","Create tray:true" 2024-07-25T19:19:51.051Z I "[SSEFacade]","last missed notification check:",{"lastMissedNotificationCheckTime":null} 2024-07-25T19:19:51.052Z I "[ApplicationWindow]","webAssetsPath: ","C:\Program Files\Tuta Mail\resources\app.asar" 2024-07-25T19:19:51.089Z I "default mailto handler:",false 2024-07-25T19:19:51.089Z I "Webapp ready" 2024-07-25T19:19:51.090Z I "[SSEFacade]","No SSE info" 2024-07-25T19:19:51.091Z I "[2024-07-25T19:19:51.091Z]","[ElectronUpdater]","INFO:","Checking for update" 2024-07-25T19:19:51.091Z I "[2024-07-25T19:19:51.091Z]","[ElectronUpdater]","INFO:","checking-for-update" 2024-07-25T19:19:51.153Z I "[DesktopMain]","spellcheck-dictionary-initialized","en-US" 2024-07-25T19:19:51.167Z I "[DesktopMain]","getting dictionaries from:","https://app.tuta.com/desktop/dictionaries/" 2024-07-25T19:19:51.176Z I "[DesktopMain]","spellcheck-dictionary-initialized","en-US" 2024-07-25T19:19:51.901Z I "resolving key...","tutanota-credentials" 2024-07-25T19:19:51.904Z W "Failed to resolve/generate key: ","tutanota-credentials",? 2024-07-25T19:19:52.328Z I "[2024-07-25T19:19:52.328Z]","[ElectronUpdater]","INFO:","Update for version 235.240718.0 is not available (latest version: 235.240718.0, downgrade is disallowed)." 2024-07-25T19:19:52.329Z I "[2024-07-25T19:19:52.328Z]","[ElectronUpdater]","INFO:","update not available:",{"version":"235.240718.0","files":[{"url":"tutanota-desktop-win.exe","sha512":"VABeIkVT9RqnbTXq3+P65BHbPcCLEaV/sUQyvXMfXjBYIJmOUVMdXtCEJFbKT/08lSXxNdAa9MVkRvCuSPRIZA==","size":90388632}],"path":"tutanota-desktop-win.exe","sha512":"VABeIkVT9RqnbTXq3+P65BHbPcCLEaV/sUQyvXMfXjBYIJmOUVMdXtCEJFbKT/08lSXxNdAa9MVkRvCuSPRIZA==","releaseDate":"2024-07-19T11:47:08.767Z","signature":"DXeMLRIjVX5d/oEmTmZgrKXRGvRbU22z0Qo5ibwWzQM97xyPxH18XLI+AmTCJwgWV4XpYAD3/gP6rTmy4p7dm4eQNSsJmqYJYfyrlBqAvzQXWt/2Su/stIiVGOZmckVwyu6mh1gRS1ittEJvwgP5NDLh9kKkXMucqPp6O8h+DnfcsF+6l91OnPrGduN3fBkk4Bc8vpdNrMWuaxQUU3xnlfFhmmCjvUrovVAZOYbFO0cmTlZm6eRnyUZxw3N2VNEo+6dr+HRT8m6pRvvkFx807jQGsleJSFmqD2TiYmPx8Er1Xj9boSNtUyO2AlmnCAdkmrRIGlaL5tSG6Jqf/sgQ8Q=="}

-- Sent with Tuta; enjoy secure & ad-free emails: https://tuta.com

Jul 22, 2024, 01:03 by @.***:

hi, thank you for the report! Could you please try to get logs (you can click on the version number on the login screen, you can go to settings->about->send logs or you can start from command line) and see if there's any specific error that you see?

— Reply to this email directly, > view it on GitHub https://github.com/tutao/tutanota/issues/7247#issuecomment-2242334062> , or > unsubscribe https://github.com/notifications/unsubscribe-auth/BJ7NXQXSADZCXWI2ZUZY37TZNS4DRAVCNFSM6AAAAABLFMJENWVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDENBSGMZTIMBWGI> . You are receiving this because you authored the thread.> Message ID: > <tutao/tutanota/issues/7247/2242334062> @> github> .> com>

[njmulsqb]

Facing same issue

[sang-shelton]

The app was running fine until a couple of days and i started seeing this issue as well

System info

``` Operating System: Manjaro Linux KDE Plasma Version: 6.0.5 KDE Frameworks Version: 6.5.0 Qt Version: 6.7.2 Kernel Version: 6.9.12-3-MANJARO (64-bit) Graphics Platform: X11 Processors: 32 × AMD Ryzen 9 5950X 16-Core Processor Memory: 31.3 GiB of RAM Graphics Processor: NVIDIA GeForce RTX 3060/PCIe/SSE2 Manufacturer: Micro-Star International Co., Ltd. Product Name: MS-7C91 System Version: 1.0 ```

[astrodv]

Try to delete your tuta config folder (don't know which one is on windows, on linux it is ./config/tutanota ) and restart the app.

[sang-shelton]

Try to delete your tuta config folder (don't know which one is on windows, on linux it is ./config/tutanota ) and restart the app.

Thanks much, that worked. My config file is in /home/user/.config/tutanota-desktop