Open Shshark opened 1 month ago
hi, thank you for the report! Could you please try to get logs (you can click on the version number on the login screen, you can go to settings->about->send logs or you can start from command line) and see if there's any specific error that you see?
v235.240718.0 - win32
Client: win32 Type: UNKNOWN Tutanota version: 235.240718.0 Timestamp (UTC): Thu, 25 Jul 2024 19:19:59 GMT User agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) tutanota-desktop/235.240718.0 Chrome/126.0.6478.61 Electron/31.0.2 Safari/537.36
== MAIN LOG == 2024-07-25T19:19:51.829Z I "\n\n........................................\n........................................\n........................................\n........@@@@@@@@@@@@@@@@@@@@@@@.........@.@@@@@@@@@@@@@@@@@@@@@@@.......\n.....@@@....@@@@@@@@@@@@@@@@@@@@@@@.....\n.....@@@@@.............................. Do you care about privacy?\n.....@@@@@...@@@@@@@@@@@@@@@@@@@@@@.....\n.....@@@@...@@@@@@@@@@@@@@@@@@@@@@@..... Work at Tuta! Fight for our rights!\n.....@@@@...@@@@@@@@@@@@@@@@@@@@@@......\n.....@@@...@@@@@@@@@@@@@@@@@@@@@@....... https://tuta.com/jobs\n.....@@@...@@@@@@@@@@@@@@@@@@@@@@.......\n.....@@...@@@@@@@@@@@@@@@@@@@@@@........\n.....@@...@@@@@@@@@@@@@@@@@@@@@@........@.@@@@@@@@@@@@@@@@@@@@@@.........@.***@@@@@@@@@@@@@@@@@@@@@@.........\n........@@@@@@@@@@@@@@@@@@@@@@..........\n.......@@@@@@@@@@@@@@@@@@@@@@...........\n.......@@@@@@@@@@@@@@@@@@@@@@...........\n........................................\n........................................\n........................................\n\n" 2024-07-25T19:19:51.899Z I "worker init time (ms):",93 2024-07-25T19:19:52.893Z I "removed topmost modal component"
== NATIVE LOG == 2024-07-25T19:19:45.395Z I "failed to detect locale" 2024-07-25T19:19:45.434Z I "the monkey has been patched pid:",5204 2024-07-25T19:19:45.528Z I "version: ","235.240718.0" 2024-07-25T19:19:45.545Z I "resolving key...","tutanota-vault" 2024-07-25T19:19:45.546Z I "config up to date" 2024-07-25T19:19:45.552Z W "Failed to resolve/generate key: ","tutanota-vault",? 2024-07-25T19:19:51.018Z I "[DesktopMain]","getting dictionaries from:","https://app.tuta.com/desktop/dictionaries/" 2024-07-25T19:19:51.019Z I "[2024-07-25T19:19:51.019Z]","Create tray:true" 2024-07-25T19:19:51.051Z I "[SSEFacade]","last missed notification check:",{"lastMissedNotificationCheckTime":null} 2024-07-25T19:19:51.052Z I "[ApplicationWindow]","webAssetsPath: ","C:\Program Files\Tuta Mail\resources\app.asar" 2024-07-25T19:19:51.089Z I "default mailto handler:",false 2024-07-25T19:19:51.089Z I "Webapp ready" 2024-07-25T19:19:51.090Z I "[SSEFacade]","No SSE info" 2024-07-25T19:19:51.091Z I "[2024-07-25T19:19:51.091Z]","[ElectronUpdater]","INFO:","Checking for update" 2024-07-25T19:19:51.091Z I "[2024-07-25T19:19:51.091Z]","[ElectronUpdater]","INFO:","checking-for-update" 2024-07-25T19:19:51.153Z I "[DesktopMain]","spellcheck-dictionary-initialized","en-US" 2024-07-25T19:19:51.167Z I "[DesktopMain]","getting dictionaries from:","https://app.tuta.com/desktop/dictionaries/" 2024-07-25T19:19:51.176Z I "[DesktopMain]","spellcheck-dictionary-initialized","en-US" 2024-07-25T19:19:51.901Z I "resolving key...","tutanota-credentials" 2024-07-25T19:19:51.904Z W "Failed to resolve/generate key: ","tutanota-credentials",? 2024-07-25T19:19:52.328Z I "[2024-07-25T19:19:52.328Z]","[ElectronUpdater]","INFO:","Update for version 235.240718.0 is not available (latest version: 235.240718.0, downgrade is disallowed)." 2024-07-25T19:19:52.329Z I "[2024-07-25T19:19:52.328Z]","[ElectronUpdater]","INFO:","update not available:",{"version":"235.240718.0","files":[{"url":"tutanota-desktop-win.exe","sha512":"VABeIkVT9RqnbTXq3+P65BHbPcCLEaV/sUQyvXMfXjBYIJmOUVMdXtCEJFbKT/08lSXxNdAa9MVkRvCuSPRIZA==","size":90388632}],"path":"tutanota-desktop-win.exe","sha512":"VABeIkVT9RqnbTXq3+P65BHbPcCLEaV/sUQyvXMfXjBYIJmOUVMdXtCEJFbKT/08lSXxNdAa9MVkRvCuSPRIZA==","releaseDate":"2024-07-19T11:47:08.767Z","signature":"DXeMLRIjVX5d/oEmTmZgrKXRGvRbU22z0Qo5ibwWzQM97xyPxH18XLI+AmTCJwgWV4XpYAD3/gP6rTmy4p7dm4eQNSsJmqYJYfyrlBqAvzQXWt/2Su/stIiVGOZmckVwyu6mh1gRS1ittEJvwgP5NDLh9kKkXMucqPp6O8h+DnfcsF+6l91OnPrGduN3fBkk4Bc8vpdNrMWuaxQUU3xnlfFhmmCjvUrovVAZOYbFO0cmTlZm6eRnyUZxw3N2VNEo+6dr+HRT8m6pRvvkFx807jQGsleJSFmqD2TiYmPx8Er1Xj9boSNtUyO2AlmnCAdkmrRIGlaL5tSG6Jqf/sgQ8Q=="}
-- Sent with Tuta; enjoy secure & ad-free emails: https://tuta.com
Jul 22, 2024, 01:03 by @.***:
hi, thank you for the report! Could you please try to get logs (you can click on the version number on the login screen, you can go to settings->about->send logs or you can start from command line) and see if there's any specific error that you see?
— Reply to this email directly, > view it on GitHub https://github.com/tutao/tutanota/issues/7247#issuecomment-2242334062> , or > unsubscribe https://github.com/notifications/unsubscribe-auth/BJ7NXQXSADZCXWI2ZUZY37TZNS4DRAVCNFSM6AAAAABLFMJENWVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDENBSGMZTIMBWGI> . You are receiving this because you authored the thread.> Message ID: > <tutao/tutanota/issues/7247/2242334062> @> github> .> com>
Facing same issue
The app was running fine until a couple of days and i started seeing this issue as well
``` Operating System: Manjaro Linux KDE Plasma Version: 6.0.5 KDE Frameworks Version: 6.5.0 Qt Version: 6.7.2 Kernel Version: 6.9.12-3-MANJARO (64-bit) Graphics Platform: X11 Processors: 32 × AMD Ryzen 9 5950X 16-Core Processor Memory: 31.3 GiB of RAM Graphics Processor: NVIDIA GeForce RTX 3060/PCIe/SSE2 Manufacturer: Micro-Star International Co., Ltd. Product Name: MS-7C91 System Version: 1.0 ```
Try to delete your tuta config folder (don't know which one is on windows, on linux it is ./config/tutanota ) and restart the app.
Try to delete your tuta config folder (don't know which one is on windows, on linux it is ./config/tutanota ) and restart the app.
Thanks much, that worked.
My config file is in /home/user/.config/tutanota-desktop
Describe the bug I am running Windows 10 after last update 235.240718 (as I recall)I keep getting "Could not Access Secret Storage" . I have uninstalled and deleted everything I can find related to Tuta, ended task, restarted several times after uninstalls and reinstallation three times. Nothing works I keep getting the same error window. This problem does not seem to plague my android version on the phone. To Reproduce Steps to reproduce the behavior:
Expected behavior A clear and concise description of what you expected to happen.
Screenshots If applicable, add screenshots to help explain your problem.
Desktop (please complete the following information):
Additional context Add any other context about the problem here.