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tutao / tutanota

Tuta is an email service with a strong focus on security and privacy that lets you encrypt emails, contacts and calendar entries on all your devices.
https://tuta.com
GNU General Public License v3.0
6.05k stars 523 forks source link

Issue accessing through desktop app (Linux Debian) #7720

Open alex-ware opened 1 week ago

alex-ware commented 1 week ago

Describe the bug A clear and concise description of what the bug is. Can access through web but cannot access through app for linux. Have tried reinstalling, restarting computer and using different network. App gives error as if I have no internet access, was working fine two days ago.

To Reproduce Steps to reproduce the behavior:

  1. Open app
  2. See error

Expected behavior A clear and concise description of what you expected to happen. App to open as usual. Login credentials are valid, working on iOS, android and web.

Screenshots If applicable, add screenshots to help explain your problem.

Desktop (please complete the following information):

Additional context

crazD802 commented 1 week ago

I'm getting the same.

charlag commented 1 week ago

hi, please provide at least the app version number. If you could look through the logs (you can see them if you click on version number on the login screen) and see if there's any error that looks suspicious that would also help a lot.

alex-ware commented 1 week ago

v246.241008.0 - linux

Here are some of the logs, I replaced the actual session number with [session number is here] is - I don't know whether it is sensitive or not.

WORKER LOG 2024-10-14T08:21:49.051Z I "[RestClient]","failed request","GET","https://app.tuta.com/rest/sys/session/[session number is here]",0,"",["accessToken","v","cv","Accept"],"no body" 2024-10-14T08:21:49.052Z I "ws close closeOption: ","terminate","state:","terminated" 2024-10-14T08:21:49.052Z I "[RestClient]","failed request","GET","https://app.tuta.com/rest/sys/session/[session number is here]",0,"",["accessToken","v","cv","Accept"],"no body"

NATIVE LOG 2024-10-13T09:01:25.190Z E "[SSE]","error:","" 2024-10-13T09:01:25.190Z I "[SSE]","Scheduling exponential reconnect" 2024-10-13T09:01:25.191Z I "[SSE]","state:","delayedReconnect" 2024-10-13T09:01:25.581Z I "resolving key...","tutanota-credentials"

2024-10-13T09:01:25.976Z I "[ProtocolProxy]","error for GET https://app.tuta.com/rest/sys/session/ [session number is here] 2024-10-13T09:01:25.982Z I "[ProtocolProxy]",? 2024-10-13T09:01:25.982Z I "[ProtocolProxy]","{\"name\":\"TypeError\",\"message\":\"fetch failed\",\"stack\":\"TypeError: fetch failed\n at ch (/tmp/.mount_tutanoeJuyoQ/resources/app.asar/desktop/DesktopMain.js:10:11383)\n at process.processTicksAndRejections (node:internal/process/task_queues:95:5)\n at async /tmp/.mount_tutanoeJuyoQ/resources/app.asar/desktop/DesktopMain.js:10:33049\n at async AsyncFunction. (node:electron/js2c/browser_init:2:52236)\"}"

After this it just does this - 2024-10-13T14:46:57.361Z I "[SSE]","state:","connecting" 2024-10-13T14:46:57.370Z I "[SSE]","lookup" 2024-10-13T14:46:57.370Z I "[SSE]","lookup" 2024-10-13T14:46:57.624Z E "[SSE]","error:","" 2024-10-13T14:46:57.624Z I "[SSE]","Scheduling exponential reconnect" 2024-10-13T14:46:57.624Z I "[SSE]","state:","delayedReconnect" 2024-10-13T15:26:57.642Z I "[SSE]","state:","connecting" 2024-10-13T15:26:57.653Z I "[SSE]","lookup" 2024-10-13T15:26:57.653Z I "[SSE]","lookup" 2024-10-13T15:26:57.914Z E "[SSE]","error:","" 2024-10-13T15:26:57.914Z I "[SSE]","Scheduling exponential reconnect" 2024-10-13T15:26:57.915Z I "[SSE]","state:","delayedReconnect" 2024-10-14T05:54:37.976Z I "[SSE]","state:","connecting" 2024-10-14T05:54:38.324Z I "[SSE]","lookup" 2024-10-14T05:54:38.324Z I "[SSE]","lookup" 2024-10-14T05:54:39.964Z I "[SSE]","established SSE connection with code",200 2024-10-14T05:54:39.964Z I "[SSE]","state:","connected" 2024-10-14T05:54:39.965Z I "[SSE]","heartbeat" 2024-10-14T05:54:39.965Z I "[SSE]","state:","connected" 2024-10-14T05:54:39.965Z I "[SSEFacade]","heartbeatTimeout","240" 2024-10-14T05:54:39.965Z I "[SSE]","heartbeat" 2024-10-14T05:54:39.966Z I "[SSE]","state:","connected" 2024-10-14T05:54:39.966Z I "[SSEFacade]","notification" 2024-10-14T05:54:39.966Z I "[SSE]","heartbeat" 2024-10-14T05:54:39.966Z I "[SSE]","state:","connected" 2024-10-14T05:54:39.966Z I "[SSEFacade]","last missed notification check:",{"lastMissedNotificationCheckTime":1728655133150} 2024-10-14T05:54:39.967Z I "[SSEFacade]","downloading missed notification" 2024-10-14T05:54:39.971Z I "[SSE]","state:","connected" 2024-10-14T05:54:41.505Z I "[SSEFacade]","downloaded missed notification" 2024-10-14T05:58:40.130Z I "[SSE]","heartbeat" 2024-10-14T05:58:40.130Z I "[SSE]","state:","connected" 2024-10-14T05:59:28.014Z I "[SSE]","state:","connected" 2024-10-14T06:02:40.001Z I "[SSE]","heartbeat" 2024-10-14T06:02:40.002Z I "[SSE]","state:","connected" 2024-10-14T06:04:16.106Z I "[SSE]","state:","connected" 2024-10-14T06:06:39.919Z I "[SSE]","heartbeat" 2024-10-14T06:06:39.919Z I "[SSE]","state:","connected" 2024-10-14T06:09:04.164Z I "[SSE]","state:","connected" 2024-10-14T06:10:40.042Z I "[SSE]","heartbeat" 2024-10-14T06:10:40.042Z I "[SSE]","state:","connected" 2024-10-14T06:51:02.607Z I "[SSE]","state:","connected" 2024-10-14T06:55:50.708Z I "[SSE]","state:","disconnected" 2024-10-14T06:55:50.709Z E "[SSE]","response error:",? 2024-10-14T06:55:50.709Z I "[SSE]","response closed" 2024-10-14T06:55:50.710Z I "[SSE]","state:","connecting" 2024-10-14T06:55:50.716Z I "[SSE]","lookup" 2024-10-14T06:55:50.716Z I "[SSE]","lookup" 2024-10-14T06:55:51.019Z E "[SSE]","error:","" 2024-10-14T06:55:51.019Z I "[SSE]","Scheduling exponential reconnect" 2024-10-14T06:55:51.019Z I "[SSE]","state:","delayedReconnect" 2024-10-14T06:57:51.119Z I "[SSE]","state:","connecting" 2024-10-14T06:57:51.125Z I "[SSE]","lookup" 2024-10-14T06:57:51.125Z I "[SSE]","lookup" 2024-10-14T06:57:51.378Z E "[SSE]","error:","" 2024-10-14T06:57:51.378Z I "[SSE]","Scheduling exponential reconnect" 2024-10-14T06:57:51.378Z I "[SSE]","state:","delayedReconnect" 2024-10-14T07:01:51.451Z I "[SSE]","state:","connecting" 2024-10-14T07:01:51.462Z I "[SSE]","lookup" 2024-10-14T07:01:51.462Z I "[SSE]","lookup" 2024-10-14T07:01:51.719Z E "[SSE]","error:","" 2024-10-14T07:01:51.719Z I "[SSE]","Scheduling exponential reconnect" 2024-10-14T07:01:51.720Z I "[SSE]","state:","delayedReconnect" 2024-10-14T07:09:51.821Z I "[SSE]","state:","connecting" 2024-10-14T07:09:51.832Z I "[SSE]","lookup" 2024-10-14T07:09:51.832Z I "[SSE]","lookup" 2024-10-14T07:09:52.085Z E "[SSE]","error:","" 2024-10-14T07:09:52.086Z I "[SSE]","Scheduling exponential reconnect" 2024-10-14T07:09:52.086Z I "[SSE]","state:","delayedReconnect" 2024-10-14T07:25:52.089Z I "[SSE]","state:","connecting" 2024-10-14T07:25:52.095Z I "[SSE]","lookup" 2024-10-14T07:25:52.095Z I "[SSE]","lookup" 2024-10-14T07:25:52.441Z E "[SSE]","error:","" 2024-10-14T07:25:52.441Z I "[SSE]","Scheduling exponential reconnect" 2024-10-14T07:25:52.442Z I "[SSE]","state:","delayedReconnect" 2024-10-14T07:57:52.539Z I "[SSE]","state:","connecting" 2024-10-14T07:58:27.456Z I "[SSE]","lookup" 2024-10-14T07:58:27.459Z E "[SSE]","error:","getaddrinfo EAI_AGAIN app.tuta.com" 2024-10-14T07:58:27.459Z I "[SSE]","Scheduling exponential reconnect" 2024-10-14T07:58:27.459Z I "[SSE]","state:","delayedReconnect"

before this again 2024-10-14T08:07:32.240Z I "[2024-10-14T08:07:32.240Z]","[ElectronUpdater]","INFO:","Checking for update"

logs end with this 2024-10-14T08:21:49.053Z I "[PerWindowSqlCipherFacade]","close db for","[session number thing]" 2024-10-14T08:21:49.055Z I "[2024-10-14T08:21:49.055Z]","[OfflineDbRefCounter]","closed db for","[session number thing]"

charlag commented 1 week ago

From some logs ("downloaded missed notification") it seems like it does work at least some of the time, there were other errors though ("getaddrinfo EAI_AGAIN app.tuta.com") it looks like there were some DNS issues. At least it doesn't look like something else is wrong besides network

crazD802 commented 1 week ago

My log is:

v246.241004.0 - linux

Client: linux Type: UNKNOWN Tutanota version: 246.241004.0 Timestamp (UTC): Mon, 14 Oct 2024 21:49:34 GMT User agent: Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) tutanota-desktop/246.241004.0 Chrome/126.0.6478.234 Electron/31.4.0 Safari/537.36

== MAIN LOG == 2024-10-14T21:49:31.588Z I "\n\n........................................\n........................................\n........................................\n........@@@@@@@@@@@@@@@@@@@@@@@.........\n.....@....@@@@@@@@@@@@@@@@@@@@@@@.......\n.....@@@....@@@@@@@@@@@@@@@@@@@@@@@.....\n.....@@@@@.............................. Do you care about privacy?\n.....@@@@@...@@@@@@@@@@@@@@@@@@@@@@.....\n.....@@@@...@@@@@@@@@@@@@@@@@@@@@@@..... Work at Tuta! Fight for our rights!\n.....@@@@...@@@@@@@@@@@@@@@@@@@@@@......\n.....@@@...@@@@@@@@@@@@@@@@@@@@@@....... https://tuta.com/jobs\n.....@@@...@@@@@@@@@@@@@@@@@@@@@@.......\n.....@@...@@@@@@@@@@@@@@@@@@@@@@........\n.....@@...@@@@@@@@@@@@@@@@@@@@@@........\n.....@...@@@@@@@@@@@@@@@@@@@@@@.........\n.....@...@@@@@@@@@@@@@@@@@@@@@@.........\n........@@@@@@@@@@@@@@@@@@@@@@..........\n.......@@@@@@@@@@@@@@@@@@@@@@...........\n.......@@@@@@@@@@@@@@@@@@@@@@...........\n........................................\n........................................\n........................................\n\n" 2024-10-14T21:49:31.626Z I "worker init time (ms):",55

== NATIVE LOG == 2024-10-13T23:50:49.707Z I "[SSE]","heartbeat" 2024-10-13T23:50:49.707Z I "[SSE]","state:","connected" 2024-10-13T23:50:52.182Z I "[SSE]","state:","connected" 2024-10-13T23:54:49.707Z I "[SSE]","heartbeat" 2024-10-13T23:54:49.707Z I "[SSE]","state:","connected" 2024-10-13T23:55:40.229Z I "[SSE]","state:","connected" 2024-10-13T23:58:49.706Z I "[SSE]","heartbeat" 2024-10-13T23:58:49.706Z I "[SSE]","state:","connected" 2024-10-14T00:00:28.323Z I "[SSE]","state:","connected" 2024-10-14T00:02:49.707Z I "[SSE]","heartbeat" 2024-10-14T00:02:49.707Z I "[SSE]","state:","connected" 2024-10-14T00:05:16.399Z I "[SSE]","state:","connected" 2024-10-14T00:06:49.707Z I "[SSE]","heartbeat" 2024-10-14T00:06:49.707Z I "[SSE]","state:","connected" 2024-10-14T00:10:04.460Z I "[SSE]","state:","connected" 2024-10-14T00:10:49.707Z I "[SSE]","heartbeat" 2024-10-14T00:10:49.707Z I "[SSE]","state:","connected" 2024-10-14T00:14:49.707Z I "[SSE]","heartbeat" 2024-10-14T00:14:49.707Z I "[SSE]","state:","connected" 2024-10-14T00:14:52.463Z I "[SSE]","state:","connected" 2024-10-14T00:18:49.707Z I "[SSE]","heartbeat" 2024-10-14T00:18:49.707Z I "[SSE]","state:","connected" 2024-10-14T00:19:40.510Z I "[SSE]","state:","connected" 2024-10-14T00:22:49.706Z I "[SSE]","heartbeat" 2024-10-14T00:22:49.706Z I "[SSE]","state:","connected" 2024-10-14T00:24:28.588Z I "[SSE]","state:","connected" 2024-10-14T00:26:49.705Z I "[SSE]","heartbeat" 2024-10-14T00:26:49.705Z I "[SSE]","state:","connected" 2024-10-14T00:29:16.604Z I "[SSE]","state:","connected" 2024-10-14T00:30:49.705Z I "[SSE]","heartbeat" 2024-10-14T00:30:49.705Z I "[SSE]","state:","connected" 2024-10-14T00:34:04.673Z I "[SSE]","state:","connected" 2024-10-14T00:34:49.705Z I "[SSE]","heartbeat" 2024-10-14T00:34:49.705Z I "[SSE]","state:","connected" 2024-10-14T00:38:49.704Z I "[SSE]","heartbeat" 2024-10-14T00:38:49.704Z I "[SSE]","state:","connected" 2024-10-14T00:38:52.676Z I "[SSE]","state:","connected" 2024-10-14T00:42:49.704Z I "[SSE]","heartbeat" 2024-10-14T00:42:49.704Z I "[SSE]","state:","connected" 2024-10-14T00:43:40.702Z I "[SSE]","state:","connected" 2024-10-14T00:46:49.704Z I "[SSE]","heartbeat" 2024-10-14T00:46:49.704Z I "[SSE]","state:","connected" 2024-10-14T00:48:28.797Z I "[SSE]","state:","connected" 2024-10-14T00:50:49.704Z I "[SSE]","heartbeat" 2024-10-14T00:50:49.704Z I "[SSE]","state:","connected" 2024-10-14T00:53:16.898Z I "[SSE]","state:","connected" 2024-10-14T00:54:49.704Z I "[SSE]","heartbeat" 2024-10-14T00:54:49.704Z I "[SSE]","state:","connected" 2024-10-14T00:58:04.973Z I "[SSE]","state:","connected" 2024-10-14T00:58:49.705Z I "[SSE]","heartbeat" 2024-10-14T00:58:49.705Z I "[SSE]","state:","connected" 2024-10-14T01:02:49.705Z I "[SSE]","heartbeat" 2024-10-14T01:02:49.705Z I "[SSE]","state:","connected" 2024-10-14T01:02:52.976Z I "[SSE]","state:","connected" 2024-10-14T01:06:49.705Z I "[SSE]","heartbeat" 2024-10-14T01:06:49.705Z I "[SSE]","state:","connected" 2024-10-14T01:07:41.024Z I "[SSE]","state:","connected" 2024-10-14T01:10:49.705Z I "[SSE]","heartbeat" 2024-10-14T01:10:49.705Z I "[SSE]","state:","connected" 2024-10-14T01:12:29.059Z I "[SSE]","state:","connected" 2024-10-14T01:14:49.705Z I "[SSE]","heartbeat" 2024-10-14T01:14:49.705Z I "[SSE]","state:","connected" 2024-10-14T01:17:17.141Z I "[SSE]","state:","connected" 2024-10-14T01:18:49.705Z I "[SSE]","heartbeat" 2024-10-14T01:18:49.705Z I "[SSE]","state:","connected" 2024-10-14T01:22:05.164Z I "[SSE]","state:","connected" 2024-10-14T01:22:49.705Z I "[SSE]","heartbeat" 2024-10-14T01:22:49.705Z I "[SSE]","state:","connected" 2024-10-14T01:26:49.706Z I "[SSE]","heartbeat" 2024-10-14T01:26:49.706Z I "[SSE]","state:","connected" 2024-10-14T01:26:53.169Z I "[SSE]","state:","connected" 2024-10-14T01:30:49.706Z I "[SSE]","heartbeat" 2024-10-14T01:30:49.706Z I "[SSE]","state:","connected" 2024-10-14T01:31:41.215Z I "[SSE]","state:","connected" 2024-10-14T01:34:49.706Z I "[SSE]","heartbeat" 2024-10-14T01:34:49.706Z I "[SSE]","state:","connected" 2024-10-14T01:36:29.233Z I "[SSE]","state:","connected" 2024-10-14T01:38:49.706Z I "[SSE]","heartbeat" 2024-10-14T01:38:49.706Z I "[SSE]","state:","connected" 2024-10-14T01:41:17.268Z I "[SSE]","state:","connected" 2024-10-14T01:42:49.706Z I "[SSE]","heartbeat" 2024-10-14T01:42:49.706Z I "[SSE]","state:","connected" 2024-10-14T01:46:05.369Z I "[SSE]","state:","connected" 2024-10-14T01:46:49.761Z I "[SSE]","heartbeat" 2024-10-14T01:46:49.761Z I "[SSE]","state:","connected" 2024-10-14T01:50:49.761Z I "[SSE]","heartbeat" 2024-10-14T01:50:49.761Z I "[SSE]","state:","connected" 2024-10-14T01:50:53.373Z I "[SSE]","state:","connected" 2024-10-14T01:54:49.761Z I "[SSE]","heartbeat" 2024-10-14T01:54:49.761Z I "[SSE]","state:","connected" 2024-10-14T01:55:41.421Z I "[SSE]","state:","connected" 2024-10-14T01:58:49.761Z I "[SSE]","heartbeat" 2024-10-14T01:58:49.761Z I "[SSE]","state:","connected" 2024-10-14T02:00:29.488Z I "[SSE]","state:","connected" 2024-10-14T02:02:49.761Z I "[SSE]","heartbeat" 2024-10-14T02:02:49.761Z I "[SSE]","state:","connected" 2024-10-14T02:05:17.584Z I "[SSE]","state:","connected" 2024-10-14T02:06:49.762Z I "[SSE]","heartbeat" 2024-10-14T02:06:49.762Z I "[SSE]","state:","connected" 2024-10-14T02:10:05.613Z I "[SSE]","state:","connected" 2024-10-14T02:10:49.762Z I "[SSE]","heartbeat" 2024-10-14T02:10:49.762Z I "[SSE]","state:","connected" 2024-10-14T02:14:49.762Z I "[SSE]","heartbeat" 2024-10-14T02:14:49.762Z I "[SSE]","state:","connected" 2024-10-14T02:14:53.615Z I "[SSE]","state:","connected" 2024-10-14T02:18:49.761Z I "[SSE]","heartbeat" 2024-10-14T02:18:49.761Z I "[SSE]","state:","connected" 2024-10-14T02:19:41.663Z I "[SSE]","state:","connected" 2024-10-14T02:22:49.762Z I "[SSE]","heartbeat" 2024-10-14T02:22:49.762Z I "[SSE]","state:","connected" 2024-10-14T02:24:29.758Z I "[SSE]","state:","connected" 2024-10-14T02:26:49.762Z I "[SSE]","heartbeat" 2024-10-14T02:26:49.762Z I "[SSE]","state:","connected" 2024-10-14T02:29:17.859Z I "[SSE]","state:","connected" 2024-10-14T02:30:49.762Z I "[SSE]","heartbeat" 2024-10-14T02:30:49.762Z I "[SSE]","state:","connected" 2024-10-14T02:34:05.958Z I "[SSE]","state:","connected" 2024-10-14T02:34:49.845Z I "[SSE]","heartbeat" 2024-10-14T02:34:49.845Z I "[SSE]","state:","connected" 2024-10-14T02:38:49.845Z I "[SSE]","heartbeat" 2024-10-14T02:38:49.845Z I "[SSE]","state:","connected" 2024-10-14T02:38:53.964Z I "[SSE]","state:","connected" 2024-10-14T02:42:49.845Z I "[SSE]","heartbeat" 2024-10-14T02:42:49.845Z I "[SSE]","state:","connected" 2024-10-14T02:43:42.000Z I "[SSE]","state:","connected" 2024-10-14T02:46:49.845Z I "[SSE]","heartbeat" 2024-10-14T02:46:49.845Z I "[SSE]","state:","connected" 2024-10-14T02:48:30.096Z I "[SSE]","state:","connected" 2024-10-14T02:50:49.845Z I "[SSE]","heartbeat" 2024-10-14T02:50:49.845Z I "[SSE]","state:","connected" 2024-10-14T02:53:18.195Z I "[SSE]","state:","connected" 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2024-10-14T21:42:50.947Z I "[SSE]","heartbeat" 2024-10-14T21:42:50.947Z I "[SSE]","state:","connected" 2024-10-14T21:46:20.335Z I "[SSE]","state:","connected" 2024-10-14T21:46:50.947Z I "[SSE]","heartbeat" 2024-10-14T21:46:50.947Z I "[SSE]","state:","connected" 2024-10-14T21:48:02.710Z I "[ApplicationWindow]","webAssetsPath: ","/app/lib/tutanota/resources/app.asar" 2024-10-14T21:48:02.843Z I "resolving key...","tutanota-credentials" 2024-10-14T21:48:02.845Z I "[PerWindowSqlCipherFacade]","open db for","MhiXXXX----2" 2024-10-14T21:48:02.846Z I "[2024-10-14T21:48:02.846Z]","[WorkerSqlCipher]","started sqlcipher-worker-7" 2024-10-14T21:48:02.900Z I "[2024-10-14T21:48:02.900Z]","[sqlcipher-worker-7]","set up sql cipher done" 2024-10-14T21:49:13.796Z I "[ApplicationWindow]","closing offline db for userId MhiXXXX----2" 2024-10-14T21:49:13.796Z I "[PerWindowSqlCipherFacade]","close db for","MhiXXXX----2" 2024-10-14T21:49:13.797Z I "[2024-10-14T21:49:13.797Z]","[OfflineDbRefCounter]","closed db for","MhiXXXX----2" 2024-10-14T21:49:18.265Z I "[ApplicationWindow]","webAssetsPath: ","/app/lib/tutanota/resources/app.asar" 2024-10-14T21:49:18.411Z I "resolving key...","tutanota-credentials" 2024-10-14T21:49:18.423Z I "[PerWindowSqlCipherFacade]","open db for","MhiXXXX----2" 2024-10-14T21:49:18.423Z I "[2024-10-14T21:49:18.423Z]","[WorkerSqlCipher]","started sqlcipher-worker-8" 2024-10-14T21:49:18.471Z I "[2024-10-14T21:49:18.471Z]","[sqlcipher-worker-8]","set up sql cipher done" 2024-10-14T21:49:31.531Z I "[PerWindowSqlCipherFacade]","close db for","MhiXXXX----2" 2024-10-14T21:49:31.531Z I "[ApplicationWindow]","closing offline db for userId MhiXXXX----2" 2024-10-14T21:49:31.531Z I "[PerWindowSqlCipherFacade]","close db for", 2024-10-14T21:49:31.532Z I "[2024-10-14T21:49:31.532Z]","[OfflineDbRefCounter]","closed db for","MhiXXXX----2"

charlag commented 1 week ago

@crazD802 no errors in your log

crazD802 commented 6 days ago

Just removed the flathub version and used the appimage and everything seems to be ok.