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tutao / tutanota

Tuta is an email service with a strong focus on security and privacy that lets you encrypt emails, contacts and calendar entries on all your devices.
https://tuta.com
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Indentation renders as quoted forwarded emails #7841

Open AuthenticPumpkin opened 1 week ago

AuthenticPumpkin commented 1 week ago

Describe the bug I have noticed this over the last few weeks. Every time I indent text in an email (done by pressing cmd+] or ctrl+]), in my sent folder and the receiving folder on the other end, the email is rendered with having 3 dots replacing the entire indented text!

You can click the 3 dots button at the bottom of the email in the sent folder which will expand this text the same way it does for previous emails quoted below in the chain. But receivers on the other end will just see 3 dots and have no way of knowing there's additional text there.

This has already caused problems because I had no clue that half my emails are being rendered wrong.

To Reproduce Steps to reproduce the behavior:

  1. Compose a new email
  2. Write one or 2 normal lines, indent the next line by pressing cmd+] or ctrl+].
  3. Write one or 2 or more indented lines.
  4. Write a closing unindented line.
  5. Send email.
  6. Check your send folder - the email will be rendered with just 3 dots replacing the entire indented text.
  7. On the receiving end, depending on the client, this could be expanded text by default but even then it shows with a vertical line on the left side of the indented text, the same way it does for quoted email chains.

Expected behavior It should just treat text indentations as normal formatting, like bold, underline, lists etc, and just render it the same way it looks when typed out!

Screenshots

Screenhot 1: Original Email Composition

Screenshot 2024-10-30 at 22 27 01

Screenshot 2: How the email renders in the sent folder

Screenshot 2024-10-30 at 22 26 39

Screenshot 3: How the email renders in receiving client (protonmail): Note the quoted line on the left

Screenshot 2024-10-30 at 22 30 35

Desktop (please complete the following information):

charlag commented 1 week ago

Hi! We have tried to reproduce it but without success so far. It must be that we either miss something or that something about your environment is different.

Would you mind creating such an email and then exporting it and sending it to us at support@tutao.de. Please mention that we asked for it in this issue.

AuthenticPumpkin commented 5 days ago

2024-11-07-20h35m27s-Test email for Tuta indentation issue.eml.zip

here you go @charlag , I have put the eml into a zip file to be able to upload here. Thanks for looking into it!