HTML emails have view issue

[unruhe73]

• [ x] This is not a feature request (existing functionality does not work, not missing functionality). I will request features on forum or via support.
• [ x] I've searched and did not find a similar issue.

Describe the bug HTML email presents white background and are not fully readable, some pieces got lost in the view. This happened for some mail I received but also from some mail I send by tutamail Android app to myself.

To Reproduce Steps to reproduce the behavior:

1. Send an HTML to yourself

Expected behavior A correct complete email with no with background and all the text shown correctly and clickable links.

Desktop (please complete the following information):

• OS: Linux Manjaro
• Desktop Environment, if applicable (on Linux): Xfce
• Version 4.18

Additional context Same thing happen also on the Android app. Android information:

Device: Umidigi
OS: Android
Version 10

[unruhe73]

I forgot to say that I'm using dark theme.

[unruhe73]

Well, this happen also with light theme.

[charlag]

Hi, could you please be more specific which parts of the email were not displayed correctly? Would it be fine for you to send us an example?

[unruhe73]

Hi, could you please be more specific which parts of the email were not displayed correctly? Would it be fine for you to send us an example?

Where can I send the mail? I don't want to expose personal emails.

Anyway, the problem is that it create a white background (why?) and then change the text colours. Some text is in black colour and some other text is in white colour, and so white text on a white background becomes hidden. And why a white background I didn't set?

[charlag]

When we detect that there is some background or text color applied to email we add a fallback which sets the background to white and the text color to black. It is just a default, if the email overrides specific places, that takes priority. It works this way because white background is the expectation from email clients in most cases.

If you could send your example to hello@tutao de and mention that we asked for it in this issue.

[unruhe73]

When we detect that there is some background or text color applied to email we add a fallback which sets the background to white and the text color to black. It is just a default, if the email overrides specific places, that takes priority. It works this way because white background is the expectation from email clients in most cases.

If you could send your example to hello@tutao de and mention that we asked for it in this issue. I did not apply any colour. I simply copied and pasted a text with some URL inside and sent to myself. It worked. When I did the same, adding more recipients (including me too), it didn't work on the Tuta client when I received my email. I tried to get the source of the email as I could do on Thunderbird for other email provider and on Tuta I cannot get the source. I wanted to check if the HTML had some issue inside but I couldn't. I'me sending the email right now.

[unruhe73]

Using the browser the problem is not there. Is this a known app issue? I'm a paying customer I'd like to use Desktop and Android app to manage the mail with Tuta.

[unruhe73]

The browser Is Firefox with dark theme and I use Tuta dark theme.

[unruhe73]

The theme (dark or light) is not the problem. It's happening on any theme.

[charlag]

You are saying that parts of email are not displayed and it's happening on both light and dark themes, is this right?

[unruhe73]

You are saying that parts of email are not displayed and it's happening on both light and dark themes, is this right?

yes. I got the same identical view with the white background.