[ ✔️ ] This is not a feature request (existing functionality does not work, not missing functionality).
I will request features on forum or via support.
[ ✔️ ] I've searched and did not find a similar issue.
Bug in mobile app
Describe the bug
Message read status across iOS devices is not syncing with the web application, very delayed or broken. This appears to be one way, for example, if I click mark the message as read on iOS, it will almost instantly show up in the web application on the browser. However, this is not the case at all when marking a message read in the browser to iOS devices. Note, I do have a couple of dozen mailbox rules, and also folders. Quitting and restarting the iOS app a couple of times gets things to sync in the root inbox, however, not the case with any folders I can see.
I have tried leaving the app open, previously hoping things would sync, It's been several hours, and they don't until I manually mark them as read in iOS.
To Reproduce
Steps to reproduce the behavior:
Go to Tuta web application. Find a folder with a few unread messages on it. Mark them as read
Open the Tuta iOS app, let it connect and allegedly sync
Check the folder where you marked messages read on the web, they will be out of sync and likely show many of those messages as unread, despite the contrary from all being marked as read in the web application
Expected behavior
Inbox and folders should sync relatively quickly across platforms. When I mark a message as read in the web applications, it should show up relatively quickly as marked read on iOS devices.
Changes strictly made on Apple devices, do, in fact, sync the read status correctly. With the web application, I would expect changes in the browser to sync across to iOS. However, they do not.
Screenshots
Web application showing messages as marked as read (red = read, Freudian slip 😅):
iOS application, same folder, showing 3 of the same messages marked as unread (note that badge count is accurate at zero though):
Smartphone (please complete the following information):
Device: iPhone 15, iPad Mini, computer web browser
OS: iOS 18.1.1 on both devices, latest Firefox and Chrome with Tuta app up-to-date as of 11/26/24
Version: Tuta 253.241126.2 (problem has been ongoing with previous versions for a few weeks, working with support on this)
Additional context
Other than the above, not much else I have, happy to provide any details if you ask.
Bug in mobile app
Describe the bug Message read status across iOS devices is not syncing with the web application, very delayed or broken. This appears to be one way, for example, if I click mark the message as read on iOS, it will almost instantly show up in the web application on the browser. However, this is not the case at all when marking a message read in the browser to iOS devices. Note, I do have a couple of dozen mailbox rules, and also folders. Quitting and restarting the iOS app a couple of times gets things to sync in the root inbox, however, not the case with any folders I can see.
I have tried leaving the app open, previously hoping things would sync, It's been several hours, and they don't until I manually mark them as read in iOS.
To Reproduce Steps to reproduce the behavior:
Expected behavior Inbox and folders should sync relatively quickly across platforms. When I mark a message as read in the web applications, it should show up relatively quickly as marked read on iOS devices.
Changes strictly made on Apple devices, do, in fact, sync the read status correctly. With the web application, I would expect changes in the browser to sync across to iOS. However, they do not.
Screenshots Web application showing messages as marked as read (red = read, Freudian slip 😅):
iOS application, same folder, showing 3 of the same messages marked as unread (note that badge count is accurate at zero though):
Smartphone (please complete the following information):
Additional context Other than the above, not much else I have, happy to provide any details if you ask.