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tuxedocomputers / tuxedo-tomte

Magic housekeeping package for TUXEDO books
https://www.tuxedocomputers.com/en/What-is-TUXEDO-Tomte.tuxedo
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[BUG] Latest release makes the screen flicker #9

Closed tomasnorre closed 2 years ago

tomasnorre commented 2 years ago

Hi.

The latest update, with tuxedo-tomte, gave me problems on my TUXEDO InfinityBook Pro 14 Gen6 Standard This is causes my screen to flicker, and make my laptop useless. 

-tuxedo-tomte 2.5.21 all
+tuxedo-tomte 2.5.25 all

I have located it to here: https://github.com/tuxedocomputers/tuxedo-tomte/blob/4d163225d34fc33223237bc46f656fb1be685f91/src/tuxedo-tomte#L3857

The Tuxedo Website, suggests the change that this script is overriding. So I'm a little confused. https://www.tuxedocomputers.com/en/Infos/Help-Support/Help-for-my-device/TUXEDO-InfinityBook-Series/TUXEDO-InfinityBook-Pro-14/Fix-flickering-display-after-manualy-installing-an-OS.tuxedo

If I set my grub config back, the screen stops flickering, at least as long as there is an external monitor connection. The second I reboot my laptop, the grub setting is set back to what suggestion in the tuxedo-tomte.

I really hope for a fast fix, as this makes my laptop useless.

The apt-package manager only allows me to install the latest version, doesn't find other version available, so hard to do a rollback 

$ apt search tuxedo-tomte
Sorting... Done
Full Text Search... Done
tuxedo-tomte/unknown,unknown,now 2.5.25 all [installed]
  little helper that provides services, updates and fixes for TUXEDO devices
tomasnorre commented 2 years ago

Just read on the website https://www.tuxedocomputers.com/en/Infos/Help-Support/Frequently-asked-questions/What-is-TUXEDO-Tomte-.tuxedo

The user settings are not overwritten.

This is not quite true, every time I reboot, my /etc/default/grub file gets adjusted.

akikoskinen commented 2 years ago

I'm hit with this too. My laptop screen is effectively useless now. The only way to use the computer is with an external monitor.

I modified the boot parameters manually, replacing the odd i915.tuxedo_disable_psr2=1 with i915.enable_psr=0. This fixed the laptop screen after one reboot, but after another reboot the boot parameter was automatically reset and the laptop screen was flickering like hell again.

This needs a quick fix or tomte has to be uninstalled.

tomasnorre commented 2 years ago

Thanks for confirming. I'm still trying to see if the tomte.cfg can be modified, to not do this. But still not really familiar with it.

abdulmateen59 commented 2 years ago

I have the same problem with my POLARIS 15, since the day I bought it, changing the kernel parameters fixes the problem after a reboot, but after another reboot, it starts flickering again. I am really annoyed.

circleape commented 2 years ago

I also had this problem with the latest tomte in my InfinityBook Pro 14 Gen6. Support told me to do the following and it worked:

Please switch to the terminal with CTRL+ALT+F2 and log in with your user name & password. Execute the following commands and enter your user password:

sudo apt update && sudo apt -y upgrade && sudo tuxedo-tomte reconfigure all

If this step was successful, the system can be rebooted via

reboot

tomasnorre commented 2 years ago

sudo apt update && sudo apt -y upgrade && sudo tuxedo-tomte reconfigure all If this step was successful, the system can be rebooted via reboot

I can confirm that this is working on the TUXEDO InfinityBook Pro 14 Gen6 Standard

vinzv commented 2 years ago

Thanks for the bug report! We'll have a look at it and therefore, to avoid duplicate communication, close your support ticket.

tomasnorre commented 2 years ago

Thanks for taking care. As you see from my communication, I got to it step by step. Next time I'll try to collect all infos at once and not spam your support system.