tsutsuku
commented
3 years ago You can create a ticket in the Tuya service console with your device specifications. https://service.console.tuya.com/8/2/create?step=3&id=01030503&source=content_feedback.
And please remove your sensitive info like IP, clientId in your comment.
Device normal info
Device info : { "active_time": 1625523632, "biz_type": 0, "category": "pir", "create_time": 1625523417, "icon": "smart/icon/ay1503986080106Gppjy/680295bd927407b1cd2016b132780fda.jpg", "id": "bf18766968eeb54c78nci0", "ip": "", "lat": "43.6071924", "local_key": "", "lon": "", "name": " Motion Sensor test", "node_id": "", "online": true, "owner_id": "", "product_id": "7hfcudw5", "product_name": " Motion Sensor", "status": [], "sub": true, "time_zone": "+08:00", "uid": "", "update_time": 1627306198, "uuid": "" }, { "active_time": 1610616402, "biz_type": 0, "category": "wfcon", "create_time": 1601814797, "icon": "smart/icon/ay1534490862266NApJD/5b5a3700cf232e5965e9b2f42c2df74d.png", "id": "", "ip": "", "lat": "", "local_key": "", "lon": "", "name": "Zigbee Wireless Gateway", "online": true, "owner_id": "", "product_id": "jrlfbtvfebypwvd9", "product_name": "Zigbee Wireless Gateway", "status": [], "sub": false, "time_zone": "+03:00", "uid": "", "update_time": 1627306198, "uuid": "" } ], "success": true, "t": 1627309811007 } 2021-07-26 17:30:11 DEBUG (SyncWorker_6) [tuya iot] Request: method = GET, url = https://openapi.tuyaeu.com/v1.0/devices/bf18766968eeb54c78nci0/specifications, params = None, body = None, headers = {'client_id': '', 'sign': '7FE8A731EF6A8D354C85B831C63B52B8F7800AD600716DF5B394106F70EC998C', 'sign_method': 'HMAC-SHA256', 'access_token': 'e3fdcbf22f4a59a2ccfda3356250c880', 't': '1627309811054', 'lang': 'en'} 2021-07-26 17:30:11 DEBUG (SyncWorker_6) [tuya iot] Response: { "code": 2009, "msg": "not support this device", "success": false, "t": 1627309811137 } 2021-07-26 17:30:11 DEBUG (SyncWorker_6) [tuya iot] Request: method = GET, url = https://openapi.tuyaeu.com/v1.0/devices/bf0647da32be9cd9f12la9/specifications, params = None, body = None, headers = {'client_id': '', 'sign': 'D884CDCEB401BD3B7342D36AFD70A2C9631E743873B3F7EA5BF136E7B5B6E3EE', 'sign_method': 'HMAC-SHA256', 'access_token': 'e3fdcbf22f4a59a2ccfda3356250c880', 't': '1627309811182', 'lang': 'en'} 2021-07-26 17:30:11 DEBUG (Thread-122) [tuya iot] Response: { "result": { "client_id": "cloud_eef4672a9f64792c31f3fe46681aa670", "expire_time": 6296, "password": "", "sink_topic": { "device": "cloud/token/out/{device_id}" }, "sourcetopic": { "device": "cloud/token/in/ae9a27c088156eae6720679177d415fc" }, "url": "ssl://m1.tuyaeu.com:8883", "username": "cloud" }, "success": true, "t": 1627309811247 } 2021-07-26 17:30:11 DEBUG (Thread-122) [tuya iot] connecting ssl://m1.tuyaeu.com:8883 2021-07-26 17:30:11 DEBUG (SyncWorker_6) [tuya iot] Response: { "code": 2009, "msg": "not support this device", "success": false, "t": 1627309811269 }