search

tuya / tuya-home-assistant

Home Assistant integration for controlling Powered by Tuya (PBT) devices using Tuya Open API, maintained by the Home Assistant Community and Tuya Developer Team.
MIT License
871 stars 206 forks source link

invalid authentication #421

Open hros opened 3 years ago

hros commented 3 years ago

I am trying to use the Tuya v2 home assistant integration However, I am unable to login. I keep getting "Invalid authentication" error message I checked and rechecked that the Access ID & Access Secret are correct (copied from a new smart home cloud project in iot.tuya.com), and my account and password are the same used to login to iot.tuya.com (as well as the smart life app)

I think I had a similar problem with the older integration, but I don't recall how I managed to login

tsutsuku commented 3 years ago

Checked every step? https://github.com/tuya/tuya-home-assistant/wiki/Tuya-IoT-Platform-Configuration-Guide-Using-Smart-Home-PaaS?_source=27c468b2abbb019eb4983fc8cea49b90

hros commented 3 years ago

yes I am trying to use the same cloud app created to connect to the TuyaV1 integration The access Id and secret are pretty clear I am using "Smart Life" for the mobile app field I am in Israel (and my smart life app displays Israel as the account location), so I am entering the country code (972). I see that my tuya cloud app availability zones is set to: "China, Europe, India, America, Western Europe, Eastern America". Do I need to change that? I could not find any information regarding Israel availability zones in "Correspondence of regions and availability zones" Lastly, the account and password are the same as those used to successfully login to the tuya cloud

Btw, the cloud app is linked to the smart life app (under "account and security"/"cloud development project"). should I unlink it?

tsutsuku commented 3 years ago

Can you create a ticket and provide your account info through it? Then we can track it. https://service.console.tuya.com/8/2/create?source=content_feedback

hros commented 3 years ago

thanks I have submitted a ticket (# T20210831000388) btw, is it possible to view the settings used for login of the TuyaV1 integration in home assitant?

taricru commented 3 years ago

Hi, I have the same problem. Is any information how to solve it?

hros commented 3 years ago

Followed a youtube video describing the cloud project creation There is a step of adding device notification service to the list of api's supported by the project Then you have to link with your app (smart life or tuya) by scanning a qr code Finally, use the user name and password associated with your app when logging in to the integration

taricru commented 3 years ago

I solved a problem another way. I had a project created about a year ago for my tuya v1 original HA integration. I read all manual about connection tuya v2 and add to my old project needed services, but had an error on connection stage. Then i create a new project and integration setup in a few moments. The problem in my opinion is that old projects have not some information, that needed for new integration.

ghost commented 3 years ago

There is a step of adding device notification service to the list of api's supported by the project Then you have to link with your app (smart life or tuya) by scann

Can you share this video

hros commented 3 years ago

https://youtu.be/Amc_fmYMQEo