Attention⚠️ ⚠️ ⚠️ ! You get an error! Failed to get device information. Please check if the config.json is correct.

[llllacuna]

Hi guys I am new here my tuya door lock won't show on the Homebridge Accessories and after turning on the debug logging its shows this error : Attention⚠️ ⚠️ ⚠️! You get an error! Failed to get device information. Please check if the config.json is correct.

i don't know how to solve this plz help

[llllacuna]

this is my config.json : note : I'm covering date with # and I'm from Saudi Arabia { "bridge": { "name": "Homebridge 589A", "username": "0E:13:A5:9E:58:9A", "port": 51319, "pin": "807-43-061", "advertiser": "bonjour-hap" }, "accessories": [], "platforms": [ { "name": "Config", "port": 8581, "platform": "config" }, { "options": { "username": "layan####@gmail.com", "password": "M123#######n", "accessId": "rafycap#####ryp3xnw38stm", "accessKey": "8d48#####27173f12fcb2c8", "lang": "en", "projectType": "2", "appSchema": "tuyaSmart", "countryCode": 96, "debug": true }, "name": "TuyaPlatform", "_bridge": { "username": "0E:46:CC:08:D8:35", "port": 33714 }, "platform": "TuyaPlatform" } ] }

[dswarne]

Same exact issue here, Im suspecting it is related to the API authorization, I have contacted TUYA support will let you know when I receive anything.

If you have come right since, please share

[djzgfx]

Same issue here as well. Just started this morning.

[dswarne]

Hi All, I’ve looked into it and seemed to have resolved the issue. What I did was recreate a project in Tuya IOT making sure to authorize the “device development Notification “ API

let me know how you get on.

[mmaslen]

Hi All, I’ve looked into it and seemed to have resolved the issue. What I did was recreate a project in Tuya IOT making sure to authorize the “device development Notification “ API

let me know how you get on.

where exactly is that authorised, I couldn't find it

[dswarne]

Please follow the below.

At your Tuya IOT page, select Cloud from the left then development.

Open your project that is linked to your Homebridge, generally the one you created when you first setup your plugin

Select the Service API tab

And check that you have the “device status notification” service. If not select “Go to Authorize” and assign it to your project

[mmaslen]

Please follow the below.

Thank you for your help, I followed your instructions - problem remains

[mmaslen]

Tuya are now asking me to extend my trial period - is that normal?

[coolweb]

For the IoT Core was expired, I extend the trial and it is working.

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