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tweaselORG / meta

(Currently) only used for the issue tracker.
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Complaint flow #11

Open baltpeter opened 1 year ago

baltpeter commented 1 year ago

This is the flow we currently have in mind:

  1. User selects app.
  2. We analyse the app to record any potential violations and generate a technical report on that.
  3. The user sends a message to the company responsible for the app and demands they remedy the violations (attaching the technical report).
  4. If that doesn't help after some time (1 month? 3 months?), we give the user two options on how to proceed:
    • If they want to submit a formal complaint, they need to prove that they are personally affected. For that, we will provide instructions on how to collect a list of DNS hostnames that the app has contacted on their device (see #8). They can then submit that in conjunction with our technical report.
    • If they don't want to analyse their own device, they can instead only use our technical report to informally ask the authority to start their own investigation.