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twilio / twilio-video-app-android

A collaboration application built with the Twilio Video Android SDK
Apache License 2.0
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Screen comes as black screen randomly for remote participants #243

Closed saad100104006 closed 5 months ago

saad100104006 commented 2 years ago

Screen comes as black screen randomly for remote participants In the video call, the screen comes as a black screen randomly from remote participants. It doesn't always happen but happens randomly. Faced more frequently in version 7.0.0 and in version 6.0.0 it's happening randomly.

To Reproduce Doesn't occur reliably, but mostly happens in the first-time call. Connect to the room Remote participant connect to room with/without videoTrack published

Expected behavior The remote participant screen shouldn't go off as a black screen.

Screenshot Screenshot_20211210-133154

Android Device:

Video Android SDK:

scssrs commented 2 years ago

@saad100104006, Hi! Do you have some updates on this issue? Maybe you have found a solution?

geek2driod commented 2 years ago

Hey, did you guys found any solution for this issue?

afalls-twilio commented 5 months ago

@geek2driod & @saad100104006 sorry about the late response and thank you for filing this issue. This can happen when you are streaming in an area with poor network coverage. You can enable stats and see if there is high packet loss.