Closed anilmaddala closed 4 years ago
Hi @anilmaddala,
It looks like while you were on the proxy network you could resolve DNS for mobile-endpoint.twilio.com. Then the SDK tried to reach a Signaling Server at 34.203.250.196
on port 443, but it never received any response.
Can you ensure that you are able to reach the signaling servers listed in our IP Address Whitelisting Guide? Check out the Android SDK - 1.1.0 to 4.x entry.
Thanks, Chris
@ceaglest Is there a reliable way to test if I am able to reach the signaling servers? is ping disabled? as I am getting Request timeout
for PING 34.203.250.196
Hi @anilmaddala,
Yes I'm pretty sure ping is disabled (it doesn't work on my end either). Can you try using netcat (or nc) to connect? Running on my macOS machine:
nc --verbose mobile-endpoint.twilio.com 443
mobile-endpoint.twilio.com [34.203.250.196] 443 (https) open
Thanks for working with us to debug this problem.
Best, Chris
Closing this issue due to inactivity. @anilmaddala please reopen if you need further assistance.
Thank you
Description
I am able to connect to room and make Video calls on a regular network. However when trying to a room from a proxy network, I get
53001: Signaling connection disconnected
Do I need to open any specific ports? How do I resolve it?
Steps to Reproduce
Expected Behavior
I should be able to connect to room and Video call should start working
Actual Behavior
Unable to connet to room and video call not starting
Reproduces how Often
100%
Logs
Versions
All relevant version information for issue.
Video Android SDK
com.twilio:video-android:4.2.0
Android API
21
Android Device
Pixel2, Samsung galaxy tab s5e