Unable to get Entitlements for specific user (500 status)

[chazix]

Brief description

We have a specific user for our game that we are unable to get entitlements for.

The response received from the https://api.twitch.tv/helix/entitlements/drops endpoint is:

{
    "error": "Internal Server Error",
    "status": 500,
    "message": ""
}

After ~4.2 seconds of execution.

We know our process works as this is a one off report, and users have been receiving their drops correctly. I have verified on our end that they are linked correctly.

How to reproduce

I can provide further information on the specific user_id, game_id, and Client-Id in private as this reproduces the issue.

Expected behavior

Any other response besides a 500 status code.

[BarryCarlyon]

I'm guessing you also raised this on the forums https://discuss.dev.twitch.com/t/unable-to-get-entitlements-for-specific-user-500-status/59840 ?

If not and this is report 3 please email, the three ID's to developers@twitch.tv