Arlo (wired) doorbell no motion and ding events

[Frankniesten]

Hello,

Thanks for your work to make an nice HA component!

I configured my Arlo wired doorbell and everything is working fine (Authentication, MFA etc.) Except the sensors in particulary the motion sensor and the Ding.

Some more info:

• I use an seperate Arlo account for Aaarlo with admin privileges.
• When I start HA the last doorbell snapshot is loaded and visible.
• I can use the switches in HA to update for example doorbell_silence. The status get updated in the Arlo app.
• In the logs file I see activity (authentication and basic info form my doorbell) with no errors.
• I can't find motion or ding objects in the log file.

My configuration:

Version: 0.7.1.7

Configuration:

aarlo: username: password: user_agent: linux verbose_debug: True refresh_devices_every: 2 stream_timeout: 120 reconnect_every: 90 tfa_source: imap tfa_type: email tfa_host: tfa_username: tfa_password: ***

camera:

• platform: aarlo

binary_sensor:

• platform: aarlo monitored_conditions:
  • motion
  • sound
  • ding
  • connectivity

switch:

• platform: aarlo doorbell_silence: True

sensor:

• platform: aarlo monitored_conditions:
  • total_cameras
  • last_capture
  • recent_activity
  • captured_today
  • battery_level
  • signal_strength

logger: default: info logs: custom_components.aarlo: debug custom_components.aarlo.alarm_control_panel: debug custom_components.aarlo.binary_sensor: debug custom_components.aarlo.camera: debug custom_components.aarlo.light: debug custom_components.aarlo.media_player: debug custom_components.aarlo.sensor: debug custom_components.aarlo.switch: debug pyaarlo: debug

Log form packets.dump:

2021-11-03 14:33:44.393978: ev_loop start 2021-11-03 14:33:44.397975: {'status': 'connected'} 2021-11-03 14:35:27.672433: {'status': 'connected'} 2021-11-03 14:37:10.941090: {'status': 'connected'} 2021-11-03 14:38:54.055087: {'status': 'connected'} 2021-11-03 14:40:37.160144: {'status': 'connected'} 2021-11-03 14:42:20.293439: {'status': 'connected'} 2021-11-03 14:42:45.363543: { 'A54208KKA02FA': { 'activeModes': ['mode1'], 'activeSchedules': [], 'timestamp': 1635946965038}, 'resource': 'activeAutomations'} 2021-11-03 14:42:58.951170: { 'recoveredDocument': 'false', 'resource': 'automationRevisionUpdate', 'revision': '16', 'uniqueId': 'HQG58-257-57546258_A54208KKA02FA'} 2021-11-03 14:44:42.273548: {'status': 'connected'} 2021-11-03 14:45:08.099992: { 'recoveredDocument': 'false', 'resource': 'automationRevisionUpdate', 'revision': '17', 'uniqueId': 'HQG58-257-57546258_A54208KKA02FA'} 2021-11-03 14:46:51.482450: {'status': 'connected'} 2021-11-03 14:48:34.525224: {'status': 'connected'} 2021-11-03 14:50:17.678942: {'status': 'connected'} 2021-11-03 14:52:00.810422: {'status': 'connected'} 2021-11-03 14:53:44.227759: {'status': 'connected'} 2021-11-03 14:55:27.214669: {'status': 'connected'} 2021-11-03 14:57:10.376343: {'status': 'connected'} 2021-11-03 14:58:53.515179: {'status': 'connected'}

Any suggestions?

[Frankniesten]

When i restart the HASS. The event stream is sometimes working for a couple of minutes and are working in HASS. After a couple of minutes de event stream stops working.

[twrecked]

Sorry for the delay getting back. So, that recoveredDocument piece is new, I'm not getting anything like that on my system which means I maybe missing a piece. It also means means we might need to use Chrome to work out what has changed.

For starters, can you get some debug. Turn on these settings and run until the problem happens:

aarlo:
  ... your existing config
  verbose_debug: True

logger:
  default: info
  logs:
    custom_components.aarlo: debug
    custom_components.aarlo.alarm_control_panel: debug
    custom_components.aarlo.binary_sensor: debug
    custom_components.aarlo.camera: debug
    custom_components.aarlo.light: debug
    custom_components.aarlo.media_player: debug
    custom_components.aarlo.sensor: debug
    custom_components.aarlo.switch: debug
    pyaarlo: debug

If you want to strip out the non Aarlo stuff you can run the following command on the Home Assistant logs.

egrep '(aarlo|^  |^\{)' home-assistant.log > aarlo.log

This Section of the docs explains how to hide the data so only I can see it. You'll need to copy and paste the output to a file and attach that to these comments.

[Frankniesten]

Thank you for your feedback. In the attachment an encrypted file of my log. Aarlo-log.txt .

[twrecked]

I think I've found the problem. I was looking at my.arlo.com yesterday and it looks like Arlo has changed their event mechanism. They've moved to an MQTT system. I've got to see what changes are needed at my end.

[Frankniesten]

Thanks for your comment. If i can help with testing let me now.

[Ralcidonis]

Same issue here. My wired video doorbell motion is not being detected, nor can I stream to a Google display.

[twrecked]

@Ralcidonis can you try changing the backend the system uses:

https://github.com/twrecked/hass-aarlo#missing-events

[Ralcidonis]

Thanks a bunch. That worked. Once I added the line to use the SSE, I started getting motion alerts.