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twrecked / hass-aarlo

Asynchronous Arlo Component for Home Assistant
GNU Lesser General Public License v3.0
399 stars 79 forks source link

Please help, catastrophic issues after router/WiFi change #628

Closed krelltunez closed 2 years ago

krelltunez commented 2 years ago

So, long story short, I had to reset my Arlo base station. This meant I had to re-pair all my cameras (which is super fun given where most of the cameras are and the process for pairing them). No matter what I do now, I can't seem to get them back in Home Assistant. All I see if I go to camera-specific entities is the red round arrow with the exclamation point that says "Restored". Please note that all of the other entities/sensors, like the siren, control panel, counts of cameras, etc. are all working. It's only the camera-specific stuff that's not.

In a (probably misguided) attempt to get the camera-related entities to reset, I DELETED the "Restored" entities from HA. Now, after a reboot, they're just gone. How do I get HA/the integration to realize there are "new" cameras? Am I doing something wrong? At this point, I kind of want to start fresh, but I can't figure out how to do that in HA because even if I remove everything from Arlo (so the app and my.aarlo.com are empty), the entities still show up in HA (with the "Restored" icon).

I'm at my wits end and probably not explaining this well at all. Will removing the integration reset everything? I haven't tried that yet.

THANK YOU for any advice/suggestions!!!

krelltunez commented 2 years ago

I gave up on Arlo. No fault of this add-on. Just got sick of the camera problems. I switched to Nest. Hopefully it is better.

twrecked commented 2 years ago

Sorry to hear about the issues. And sorry I couldn't replay earlier, I've been swamped with work and real life.

Ruzo commented 2 years ago

@twrecked, I'm having the exact same issue. Is there a way to get the cameras back? Thanks.

twrecked commented 2 years ago

Can you turn on debug and check the logs to make sure the component is creating the items.

See here for instructions.

Ruzo commented 2 years ago

Can you turn on debug and check the logs to make sure the component is creating the items.

See here for instructions.

I suppose it's not safe to post all of the logs.

In the logs, after a couple of requests by pyaarlo with a json file containing all the cameras and their properties, I see this:

2022-10-19 16:20:06.367 DEBUG (SyncWorker_0) [pyaarlo] updating 4PY16976ACBB8 from device refresh
2022-10-19 16:20:06.367 DEBUG (SyncWorker_0) [pyaarlo] updating 4PY16978ADE83 from device refresh
2022-10-19 16:20:06.367 DEBUG (SyncWorker_0) [pyaarlo] updating 4PY1697GAC203 from device refresh
2022-10-19 16:20:06.367 DEBUG (SyncWorker_0) [pyaarlo] updating 4PY1697KAC884 from device refresh
2022-10-19 16:20:06.367 DEBUG (SyncWorker_0) [pyaarlo] updating 5EM1877XB1087 from device refresh
2022-10-19 16:20:06.367 INFO (SyncWorker_0) [pyaarlo] skipping Front Yard: state unknown
2022-10-19 16:20:06.367 INFO (SyncWorker_0) [pyaarlo] skipping Main Floor: state unknown
2022-10-19 16:20:06.367 INFO (SyncWorker_0) [pyaarlo] skipping Outside Right: state unknown
2022-10-19 16:20:06.367 INFO (SyncWorker_0) [pyaarlo] skipping Den: state unknown
2022-10-19 16:20:06.367 INFO (SyncWorker_0) [pyaarlo] skipping Charger: state unknown

Each updating ID corresponds to a skipping camera. Please let me know if I should be looking for something else. Thanks.

twrecked commented 2 years ago

You can encrypt it so only I can see it: https://github.com/twrecked/hass-aarlo#hiding-sensitive-data

I'll see what the snippet you posted tells me.

edit: I need to see the rest of the logs, It looks like the device information is not coming in correctly.

One other thing to try might be to log into the Arlo web page with your Home Assistant account. See what that shows.

Ruzo commented 2 years ago

One other thing to try might be to log into the Arlo web page with your Home Assistant account. See what that shows.

Good catch! There were no devices in the HA account because nothing was shared anymore after the reset.

It's all there now. Thanks a lot!

twrecked commented 2 years ago

Excellent, glad it came back.