No Locations Returned from HMSDeviceManagement

[ibaeic]

Hi twrecked... about a month ago the Arlo base stopped returning locations to the integration, specifically a JSON decode error upon location request...

No locations end up being returned, the base shows 'available' and 'armed' but those are false indications.

As always, any light you can shed is most welcome! pyaarlo_log_no_locations_returned_encrypt.txt

[twrecked]

Thanks, I'll take a look at the logs.

Do you see the locations when you log into the HA account on the Arlo web page?

[twrecked]

It looks like the authentication session is causing you problems:

Try deleting the session file, it's in a directory next to your config:

.aarlo/session.pickle

Or turn off authentication caching by adding this to your arlo config:

save_session: False

If that doesn't work send me another log, hopefully it will have changed.

[ibaeic]

Deleted session.pickle, same error. New log attached. Thanks! Log_After_Session_Pickle_Deleted_No_Locations.txt

[twrecked]

I think I might need to add some more checks to the code and not use locations in this case. If you want to look in the logs these are the 2 pieces I'm looking at:

'supportsMultiLocation': True, The code will try to download the locations if this is True.

'canUserMigrate': True, But your instance is showing this, I'm not sure what this means but it feels important - almost like it support locations but it needs upgrading

Can I ask:

• does your main account use the new Arlo interface?
• does the account you use for HA use the new Arlo interface?

[ibaeic]

Yes, and yes.  I was forced to migrate upon adding an Ultra 2 several months ago; you assisted me greatly at that time restoring functionality within HA!Joe Rainey(407)491-8234On Sep 18, 2023, at 6:59 PM, Steve Herrell @.***> wrote: I think I might need to add some more checks to the code and not use locations in this case. If you want to look in the logs these are the 2 pieces I'm looking at: 'supportsMultiLocation': True, The code will try to download the locations if this is True. 'canUserMigrate': True, But your instance is showing this, I'm not sure what this means but it feels important - almost like it support locations but it needs upgrading Can I ask:

does your main account use the new Arlo interface? does the account you use for HA use the new Arlo interface?

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