Error: authentication failed

[mclausha1]

I am unable to set up the intigration. I have followed steps that are found in the following video and it is not working for me.

https://youtu.be/Z3kk5N7VaCM?si=z2ZXJgffePxx71wY

This error originated from a custom integration.

Logger: custom_components.aarlo Source: custom_components/aarlo/init.py:421 integration: Arlo Camera Support (documentation, issues) First occurred: 9:08:09 AM (4 occurrences) Last logged: 9:10:57 AM

unable to connect to Arlo: attempt=1,sleep=15,error=authentication failed unable to connect to Arlo: attempt=2,sleep=30,error=authentication failed unable to connect to Arlo: attempt=3,sleep=60,error=authentication failed unable to connect to Arlo: attempt=4,sleep=120,error=authentication failed

[tanderson1973]

Similar, had working and now wont/cant authenticate, Have tried removing, restarting, new gmail email, creating new app password, nothing........

[nsleigh]

Mine has just started failing (been running for months and only went wrong after OS upgrade). Checking my HASS Arlo mailbox there wasn't any recent 2FA emails.

This is in the debug log: 2024-08-14 10:43:46.716 WARNING (SyncWorker_17) [pyaarlo] error in new response={'meta': {'code': 400, 'error': 9204, 'message': 'Browser is not trusted'}} 2024-08-14 10:43:46.916 ERROR (SyncWorker_17) [pyaarlo] imap connection failed[SSL: SSLV3_ALERT_HANDSHAKE_FAILURE] ssl/tls alert handshake failure (_ssl.c:1000) 2024-08-14 10:43:46.917 ERROR (SyncWorker_17) [pyaarlo] 2fa startup failed

I have tried user_agent = arlo and linux but the same error.

@twrecked more detailed encrypted log attached. dump.txt

Edit: tried logging on to arlo webite with the same account (not my normal Arlo account) and I see the 2FA email but none from HA.

[nsleigh]

Looks like I fixed my issue, I can add either of these to aarlo.yaml cipher_list: "HIGH:!DH:!aNULL" or default_ciphers: True

Guess it is something related to the SSL config of my email provider.

[pavlick]

same issue for me, but adding ciphers to config didn't help

[twrecked]

@nsleigh Sorry; was busy; but that is the fix, and your right, maybe something changed with their certificate. You can try connecting with openssl and see if it reports anything strange.

@pavlick I'll push an update today, it won't fix your issue but it should give better error reporting - ie, it should say what exactly failed. It might not be an IMAP problem.

[pavlick]

@twrecked Most probably it is an IMAP problem:

2024-08-22 12:02:43.113 WARNING (SyncWorker_10) [pyaarlo] error in new response={'meta': {'code': 400, 'error': 9204, 'message': 'Browser is not trusted'}} 2024-08-22 12:02:43.856 ERROR (SyncWorker_10) [pyaarlo] imap connection failedb'[AUTHENTICATIONFAILED] Authentication Failed' 2024-08-22 12:02:43.856 ERROR (SyncWorker_10) [pyaarlo] login failed: 2fa: startup failed 2024-08-22 12:02:43.866 ERROR (SyncWorker_10) [custom_components.aarlo] unable to connect to Arlo: attempt=1,sleep=15,error=login failed: 2fa: startup failed

[twrecked]

You have the wrong username/password for your IMAP account.

The easiest way to check/change it is in this file .storage/core.config_entries.

[pavlick]

@twrecked it's all the same as it was before it stopped working after update

[twrecked]

Can you try the new release - it has better error reporting - and if it still doesn't work can you paste in the logs.

[mclausha1]

@twreked when I put in my credentials the 2fa fails to start instantly This error originated from a custom integration.

Logger: custom_components.aarlo Source: custom_components/aarlo/init.py:422 integration: Arlo Camera Support (documentation, issues) First occurred: 8:34:23 AM (16 occurrences) Last logged: 9:06:43 AM

unable to connect to Arlo: attempt=1,sleep=15,error=login failed: 2fa: startup failed unable to connect to Arlo: attempt=2,sleep=30,error=login failed: 2fa: startup failed unable to connect to Arlo: attempt=3,sleep=60,error=login failed: 2fa: startup failed unable to connect to Arlo: attempt=4,sleep=120,error=login failed: 2fa: startup failed

[pavlick]

Here’s what I get: 2024-08-22 23:31:29.062 WARNING (SyncWorker_8) [pyaarlo] body-error=KeyError 2024-08-22 23:31:29.291 WARNING (SyncWorker_8) [pyaarlo] body-error=KeyError 2024-08-22 23:31:29.431 WARNING (SyncWorker_8) [pyaarlo] error in new response={'meta': {'code': 400, 'error': 9204, 'message': 'Browser is not trusted'}} 2024-08-22 23:31:30.360 ERROR (SyncWorker_8) [pyaarlo] imap connection failedb'[AUTHENTICATIONFAILED] Authentication Failed' 2024-08-22 23:31:30.361 ERROR (SyncWorker_8) [pyaarlo] login failed: 2fa: startup failed 2024-08-22 23:31:30.369 ERROR (SyncWorker_8) [custom_components.aarlo] unable to connect to Arlo: attempt=4,sleep=120,error=login failed: 2fa: startup failed 2024-08-22 23:31:30.370 ERROR (SyncWorker_8) [custom_components.aarlo] unable to connect to Arlo: stopping retries, too may failures

[twrecked]

@pavlick Can you turn on verbose debug, I need to see what is happening before the KeyError.

[pavlick]

@twrecked I removed credentials only:

2024-08-23 10:05:20.996 DEBUG (MainThread) [custom_components.aarlo] async setup for aarlo 2024-08-23 10:05:20.996 DEBUG (MainThread) [custom_components.aarlo.cfg] _async_load_yaml1 file_name for /config/aarlo.yaml 2024-08-23 10:05:21.002 DEBUG (MainThread) [custom_components.aarlo.cfg] _async_load_yaml2 file_name for /config/aarlo.yaml 2024-08-23 10:05:21.004 DEBUG (MainThread) [custom_components.aarlo.cfg] _async_load_yaml3 file_name for /config/aarlo.yaml 2024-08-23 10:05:21.009 DEBUG (MainThread) [custom_components.aarlo.cfg] l-config-file=/config/aarlo.yaml 2024-08-23 10:05:21.009 DEBUG (MainThread) [custom_components.aarlo.cfg] l-main-config={'cipher_list': '', 'recent_time': datetime.timedelta(seconds=3600), 'no_unicode_squash': True, 'refresh_devices_every': 2, 'save_media_to': '', 'packet_dump': False, 'conf_dir': '', 'backend': 'auto', 'refresh_modes_every': 0, 'http_connections': 5, 'save_updates_to': '', 'cache_videos': False, 'library_days': 27, 'stream_snapshot_stop': 0, 'serial_ids': False, 'request_timeout': datetime.timedelta(seconds=15), 'user_stream_delay': 1, 'http_max_size': 10, 'auth_host': 'https://ocapi-app.arlo.com', 'last_format': '%m-%d %H:%M', 'save_session': True, 'tfa_timeout': datetime.timedelta(seconds=3), 'stream_snapshot': False, 'verbose_debug': True, 'db_ding_time': datetime.timedelta(seconds=10), 'media_retry': [5, 15, 25], 'mqtt_hostname_check': True, 'scan_interval': datetime.timedelta(seconds=60), 'stream_timeout': datetime.timedelta(seconds=120), 'host': 'https://myapi.arlo.com', 'user_agent': 'arlo', 'mqtt_host': 'mqtt-cluster.arloxcld.com', 'snapshot_checks': [], 'reconnect_every': 0, 'db_motion_time': datetime.timedelta(seconds=30), 'hide_deprecated_services': True, 'mode_api': 'auto', 'mqtt_transport': 'tcp', 'tfa_total_timeout': datetime.timedelta(seconds=60), 'no_media_upload': False, 'snapshot_timeout': datetime.timedelta(seconds=45), 'injection_service': False} 2024-08-23 10:05:21.009 DEBUG (MainThread) [custom_components.aarlo.cfg] empty options, using defaults 2024-08-23 10:05:21.010 DEBUG (MainThread) [custom_components.aarlo.cfg] m-main-config={'username': '####', 'password': '####', 'tfa_type': 'email', 'add_aarlo_prefix': True, 'tfa_source': 'imap', 'tfa_host': 'imap.mail.me.com', 'tfa_username': '####', 'tfa_password': '####', 'cipher_list': '', 'recent_time': datetime.timedelta(seconds=3600), 'no_unicode_squash': True, 'refresh_devices_every': 2, 'save_media_to': '', 'packet_dump': False, 'conf_dir': '', 'backend': 'auto', 'refresh_modes_every': 0, 'http_connections': 5, 'save_updates_to': '', 'cache_videos': False, 'library_days': 27, 'stream_snapshot_stop': 0, 'serial_ids': False, 'request_timeout': datetime.timedelta(seconds=15), 'user_stream_delay': 1, 'http_max_size': 10, 'auth_host': 'https://ocapi-app.arlo.com', 'last_format': '%m-%d %H:%M', 'save_session': True, 'tfa_timeout': datetime.timedelta(seconds=3), 'stream_snapshot': False, 'verbose_debug': True, 'db_ding_time': datetime.timedelta(seconds=10), 'media_retry': [5, 15, 25], 'mqtt_hostname_check': True, 'scan_interval': datetime.timedelta(seconds=60), 'stream_timeout': datetime.timedelta(seconds=120), 'host': 'https://myapi.arlo.com', 'user_agent': 'arlo', 'mqtt_host': 'mqtt-cluster.arloxcld.com', 'snapshot_checks': [], 'reconnect_every': 0, 'db_motion_time': datetime.timedelta(seconds=30), 'hide_deprecated_services': True, 'mode_api': 'auto', 'mqtt_transport': 'tcp', 'tfa_total_timeout': datetime.timedelta(seconds=60), 'no_media_upload': False, 'snapshot_timeout': datetime.timedelta(seconds=45), 'injection_service': False} 2024-08-23 10:05:21.011 DEBUG (MainThread) [custom_components.aarlo.cfg] m-alarm-config={'disarmed_mode_name': 'disarmed', 'home_mode_name': 'home', 'away_mode_name': 'armed', 'night_mode_name': 'night', 'code_arm_required': False, 'code_disarm_required': False, 'trigger_time': datetime.timedelta(seconds=60), 'alarm_volume': 3, 'command_template': '{{action}}'} 2024-08-23 10:05:21.011 DEBUG (MainThread) [custom_components.aarlo.cfg] m-binary-sensor-config={'monitored_conditions': ['sound', 'motion', 'ding', 'cry', 'connectivity', 'contact', 'light', 'tamper', 'leak']} 2024-08-23 10:05:21.011 DEBUG (MainThread) [custom_components.aarlo.cfg] m-sensor-config={'monitored_conditions': ['last_capture', 'total_cameras', 'recent_activity', 'captured_today', 'battery_level', 'signal_strength', 'temperature', 'humidity', 'air_quality']} 2024-08-23 10:05:21.012 DEBUG (MainThread) [custom_components.aarlo.cfg] m-switch-config={'siren': True, 'all_sirens': True, 'siren_allow_off': True, 'siren_volume': 3, 'siren_duration': datetime.timedelta(seconds=10), 'snapshot': True, 'snapshot_timeout': datetime.timedelta(seconds=15), 'doorbell_silence': True} 2024-08-23 10:05:21.013 DEBUG (SyncWorker_17) [custom_components.aarlo.cfg] config={'username': '####', 'password': '####', 'tfa_type': 'email', 'add_aarlo_prefix': True, 'tfa_source': 'imap', 'tfa_host': 'imap.mail.me.com', 'tfa_username': '####', 'tfa_password': '####', 'cipher_list': '', 'recent_time': datetime.timedelta(seconds=3600), 'no_unicode_squash': True, 'refresh_devices_every': 2, 'save_media_to': '', 'packet_dump': False, 'conf_dir': '', 'backend': 'auto', 'refresh_modes_every': 0, 'http_connections': 5, 'save_updates_to': '', 'cache_videos': False, 'library_days': 27, 'stream_snapshot_stop': 0, 'serial_ids': False, 'request_timeout': datetime.timedelta(seconds=15), 'user_stream_delay': 1, 'http_max_size': 10, 'auth_host': 'https://ocapi-app.arlo.com', 'last_format': '%m-%d %H:%M', 'save_session': True, 'tfa_timeout': datetime.timedelta(seconds=3), 'stream_snapshot': False, 'verbose_debug': True, 'db_ding_time': datetime.timedelta(seconds=10), 'media_retry': [5, 15, 25], 'mqtt_hostname_check': True, 'scan_interval': datetime.timedelta(seconds=60), 'stream_timeout': datetime.timedelta(seconds=120), 'host': 'https://myapi.arlo.com', 'user_agent': 'arlo', 'mqtt_host': 'mqtt-cluster.arloxcld.com', 'snapshot_checks': [], 'reconnect_every': 0, 'db_motion_time': datetime.timedelta(seconds=30), 'hide_deprecated_services': True, 'mode_api': 'auto', 'mqtt_transport': 'tcp', 'tfa_total_timeout': datetime.timedelta(seconds=60), 'no_media_upload': False, 'snapshot_timeout': datetime.timedelta(seconds=45), 'injection_service': False} 2024-08-23 10:05:21.013 DEBUG (SyncWorker_17) [custom_components.aarlo.cfg] options={'username': '####', 'password': '####', 'tfa_type': 'email', 'add_aarlo_prefix': True, 'tfa_source': 'imap', 'tfa_host': 'imap.mail.me.com', 'tfa_username': '####', 'tfa_password': '####', 'cipher_list': '', 'recent_time': 3600, 'no_unicode_squash': True, 'refresh_devices_every': 2, 'save_media_to': '', 'packet_dump': False, 'conf_dir': '', 'backend': 'auto', 'refresh_modes_every': 0, 'http_connections': 5, 'save_updates_to': '', 'cache_videos': False, 'library_days': 27, 'stream_snapshot_stop': 0, 'serial_ids': False, 'request_timeout': 15, 'user_stream_delay': 1, 'http_max_size': 10, 'auth_host': 'https://ocapi-app.arlo.com', 'last_format': '%m-%d %H:%M', 'save_session': True, 'tfa_timeout': 3, 'stream_snapshot': False, 'verbose_debug': True, 'db_ding_time': 10, 'media_retry': [5, 15, 25], 'mqtt_hostname_check': True, 'scan_interval': 60, 'stream_timeout': 120, 'host': 'https://myapi.arlo.com', 'user_agent': 'arlo', 'mqtt_host': 'mqtt-cluster.arloxcld.com', 'snapshot_checks': [], 'reconnect_every': 0, 'db_motion_time': 30, 'hide_deprecated_services': True, 'mode_api': 'auto', 'mqtt_transport': 'tcp', 'tfa_total_timeout': 60, 'no_media_upload': False, 'snapshot_timeout': 45, 'injection_service': False, 'dump': False, 'storage_dir': '/config/.aarlo', 'wait_for_initial_setup': False} 2024-08-23 10:05:21.013 INFO (SyncWorker_17) [pyaarlo] pyarlo 0.8.0.9 starting... 2024-08-23 10:05:21.248 WARNING (SyncWorker_17) [pyaarlo] body-error=KeyError 2024-08-23 10:05:21.500 WARNING (SyncWorker_17) [pyaarlo] body-error=KeyError 2024-08-23 10:05:21.631 WARNING (SyncWorker_17) [pyaarlo] error in new response={'meta': {'code': 400, 'error': 9204, 'message': 'Browser is not trusted'}} 2024-08-23 10:05:22.645 ERROR (SyncWorker_17) [pyaarlo] imap connection failedb'[AUTHENTICATIONFAILED] Authentication Failed' 2024-08-23 10:05:22.646 ERROR (SyncWorker_17) [pyaarlo] login failed: 2fa: startup failed 2024-08-23 10:05:22.652 ERROR (SyncWorker_17) [custom_components.aarlo] unable to connect to Arlo: attempt=1,sleep=15,error=login failed: 2fa: startup failed

[nsleigh]

@nsleigh Sorry; was busy; but that is the fix, and your right, maybe something changed with their certificate. You can try connecting with openssl and see if it reports anything strange.

@twrecked No problem, just glad you are providing this component!

Not sure if this helps you/anyone, this is the response from the IMAP server - SSL-Session: Protocol : TLSv1.2 Cipher : AES256-SHA

[twrecked]

@pavlick It looks like you're hitting cloudflare issues. Can you try adding send_source into your aarlo.yaml, like this:

version: 1
aarlo:
  send_source: true

And there are a bunch of other things to try here.

If that doesn't work can you try enabling verbose debug.

[pavlick]

I'm not sure whether it's an arlo issue or iCloud imap. Here's what I've got: 2024-09-04 16:38:29.147 ERROR (SyncWorker_21) [pyaarlo] imap connection failedb'[AUTHENTICATIONFAILED] Authentication Failed' 2024-09-04 16:38:29.147 ERROR (SyncWorker_21) [pyaarlo] login failed: 2fa: startup failed 2024-09-04 16:38:29.207 ERROR (SyncWorker_21) [custom_components.aarlo] unable to connect to Arlo: attempt=1,sleep=15,error=login failed: 2fa: startup failed 2024-09-04 16:38:44.208 DEBUG (SyncWorker_21) [custom_components.aarlo] login-attempt=2 2024-09-04 16:38:44.209 DEBUG (SyncWorker_21) [custom_components.aarlo.cfg] config={'username': '...', 'password': '...', 'tfa_type': 'email', 'add_aarlo_prefix': True, 'tfa_source': 'imap', 'tfa_host': 'imap.mail.me.com', 'tfa_username': '...', 'tfa_password': '...', 'reconnect_every': 0, 'tfa_total_timeout': datetime.timedelta(seconds=60), 'refresh_modes_every': 0, 'save_session': False, 'conf_dir': '', 'stream_snapshot': False, 'injection_service': False, 'save_updates_to': '', 'mqtt_hostname_check': True, 'user_agent': 'linux', 'snapshot_timeout': datetime.timedelta(seconds=45), 'db_motion_time': datetime.timedelta(seconds=30), 'auth_host': 'https://ocapi-app.arlo.com', 'scan_interval': datetime.timedelta(seconds=60), 'last_format': '%m-%d %H:%M', 'refresh_devices_every': 2, 'verbose_debug': True, 'no_unicode_squash': True, 'mqtt_host': 'mqtt-cluster.arloxcld.com', 'no_media_upload': False, 'cipher_list': '', 'stream_snapshot_stop': 0, 'host': 'https://myapi.arlo.com', 'user_stream_delay': 1, 'mqtt_transport': 'tcp', 'library_days': 27, 'http_connections': 5, 'mode_api': 'auto', 'media_retry': [5, 15, 25], 'snapshot_checks': [], 'backend': 'auto', 'hide_deprecated_services': True, 'cache_videos': False, 'save_media_to': '', 'packet_dump': False, 'http_max_size': 10, 'request_timeout': datetime.timedelta(seconds=15), 'recent_time': datetime.timedelta(seconds=3600), 'stream_timeout': datetime.timedelta(seconds=120), 'db_ding_time': datetime.timedelta(seconds=10), 'tfa_timeout': datetime.timedelta(seconds=3), 'serial_ids': False, 'send_source': True, 'ecdh_curve': 'secp384r1'} 2024-09-04 16:38:44.209 DEBUG (SyncWorker_21) [custom_components.aarlo.cfg] options={'username': '...', 'password': '...', 'tfa_type': 'email', 'add_aarlo_prefix': True, 'tfa_source': 'imap', 'tfa_host': 'imap.mail.me.com', 'tfa_username': '...', 'tfa_password': '...', 'reconnect_every': 0, 'tfa_total_timeout': 60, 'refresh_modes_every': 0, 'save_session': False, 'conf_dir': '', 'stream_snapshot': False, 'injection_service': False, 'save_updates_to': '', 'mqtt_hostname_check': True, 'user_agent': 'linux', 'snapshot_timeout': 45, 'db_motion_time': 30, 'auth_host': 'https://ocapi-app.arlo.com', 'scan_interval': 60, 'last_format': '%m-%d %H:%M', 'refresh_devices_every': 2, 'verbose_debug': True, 'no_unicode_squash': True, 'mqtt_host': 'mqtt-cluster.arloxcld.com', 'no_media_upload': False, 'cipher_list': '', 'stream_snapshot_stop': 0, 'host': 'https://myapi.arlo.com', 'user_stream_delay': 1, 'mqtt_transport': 'tcp', 'library_days': 27, 'http_connections': 5, 'mode_api': 'auto', 'media_retry': [5, 15, 25], 'snapshot_checks': [], 'backend': 'auto', 'hide_deprecated_services': True, 'cache_videos': False, 'save_media_to': '', 'packet_dump': False, 'http_max_size': 10, 'request_timeout': 15, 'recent_time': 3600, 'stream_timeout': 120, 'db_ding_time': 10, 'tfa_timeout': 3, 'serial_ids': False, 'send_source': True, 'ecdh_curve': 'secp384r1', 'dump': False, 'storage_dir': '/config/.aarlo', 'wait_for_initial_setup': False} 2024-09-04 16:38:44.210 INFO (SyncWorker_21) [pyaarlo] pyarlo 0.8.0.9 starting... 2024-09-04 16:38:44.454 WARNING (SyncWorker_21) [pyaarlo] body-error=KeyError 2024-09-04 16:38:44.699 WARNING (SyncWorker_21) [pyaarlo] body-error=KeyError 2024-09-04 16:38:44.845 WARNING (SyncWorker_21) [pyaarlo] error in new response={'meta': {'code': 400, 'error': 9204, 'message': 'Browser is not trusted'}} 2024-09-04 16:38:45.863 ERROR (SyncWorker_21) [pyaarlo] imap connection failedb'[AUTHENTICATIONFAILED] Authentication Failed' 2024-09-04 16:38:45.864 ERROR (SyncWorker_21) [pyaarlo] login failed: 2fa: startup failed 2024-09-04 16:38:45.874 ERROR (SyncWorker_21) [custom_components.aarlo] unable to connect to Arlo: attempt=2,sleep=30,error=login failed: 2fa: startup failed

and this is the config: version: 1 aarlo: verbose_debug: true send_source: true user_agent: linux save_session: false ecdh_curve: secp384r1

[twrecked]

It's looking more like an IMAP issue.

Did you set up an app specific password for iCloud?

[pavlick]

Yep, I have an app specific password. And as I mentioned it worked just fine right before the upgrade of the addon. Well, probably there was an active session for some time, it all stopped working with the upgrade

[twrecked]

Sorry, you did say it worked before. I have an icloud account somewhere, I'll try it here.

[ptgomes]

Having similiar problem:

Error: login failed: 2fa: startup failed If error persists you might need to change config and restart.

Using IMAP on outlook.office365.com:993

Log says: Logger: custom_components.aarlo Origem: custom_components/aarlo/init.py:422 integração: Arlo Camera Support (documentação, problemas) Primeira ocorrência: 16:30:19 (25 ocorrências) Último registo: 17:12:24

unable to connect to Arlo: attempt=2,sleep=30,error=login failed: 2fa: startup failed unable to connect to Arlo: attempt=3,sleep=60,error=login failed: 2fa: startup failed unable to connect to Arlo: attempt=4,sleep=120,error=login failed: 401 - Password not correct unable to connect to Arlo: attempt=4,sleep=120,error=login failed: 2fa: startup failed unable to connect to Arlo: attempt=1,sleep=15,error=login failed: 2fa: startup failed

the password thing I cannot understand because both (arlo and mail) are correct

also have error in new response={'meta': {'code': 400, 'error': 9204, 'message': 'Browser is not trusted'}} imap connection failedb'LOGIN failed.' login failed: 2fa: startup failed session start failed body-error=KeyError

[ptgomes]

send_source: true

Did you get it to work?

[pavlick]

Nothing works for me so far

[ptgomes]

I was using Hotmail

Removed integration; removed Arlo directory. Followed the video mencioned on this thread.

Worked.

A segunda, 30/09/2024, 21:04, Pavel @.***> escreveu:

Nothing works for me so far

— Reply to this email directly, view it on GitHub https://github.com/twrecked/hass-aarlo/issues/978#issuecomment-2384049074, or unsubscribe https://github.com/notifications/unsubscribe-auth/AHMT4SINDWPGSU5MGLQEHITZZGVE7AVCNFSM6AAAAABMJ2Z56GVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDGOBUGA2DSMBXGQ . You are receiving this because you commented.Message ID: @.***>

[pavlick]

Following the steps in the video doesn't help in my case, I still see this Browser is not trusted in logs

[ptgomes]

Did you use the Gmail password or the app password?

A terça, 1/10/2024, 10:18, Pavel @.***> escreveu:

Following the steps in the video doesn't help in my case, I still see this Browser is not trusted in logs

— Reply to this email directly, view it on GitHub https://github.com/twrecked/hass-aarlo/issues/978#issuecomment-2385253713, or unsubscribe https://github.com/notifications/unsubscribe-auth/AHMT4SK5OJXDZPAZIC3NSADZZJSGBAVCNFSM6AAAAABMJ2Z56GVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDGOBVGI2TGNZRGM . You are receiving this because you commented.Message ID: @.***>

[homefuzz-oz]

Hi, I am +1 on the recent fail after upgrading the HASS OS from 11.5 to 13.1 although I take it that may have been unrelated.

I tried all suggested fixes to get past the Cloudflare issue, but I keep getting “browser not trusted” in the response to the pyaarlo request:

{'meta': {'code': 400, 'error': 9204, 'message': 'Browser is not trusted'}}

In my aarlo config, I have

user_agent: iPhone

whaf comes through in the header of the request, though is this:

'User-Agent': 'Mozilla/5.0 (iPhone; CPU iPhone OS 13_1_3 like Mac OS X) '

not sure if that makes things better or worse. Pasting the request URL from pyaarlo into Mozilla to run it from there:

request-url=https://ocapi-app.arlo.com/api/getFactorId

shows me a Cloudflare screen, so it seems to block my IP altogether for any communication that is not through the Arlo app. 🤯

has anyone had any luck getting around this recently?

[arenasa70]

993

outlook will not allow user-password as authentication method. We have to use oauth2

[sambeetm]

getting the same error as above. Using Outlook.com

2024-10-03 20:59:25.788 ERROR (SyncWorker_4) [pyaarlo] imap connection failedb'LOGIN failed.' 2024-10-03 20:59:25.788 ERROR (SyncWorker_4) [pyaarlo] login failed: 2fa: startup failed 2024-10-03 20:59:25.820 WARNING (SyncWorker_4) [homeassistant.helpers.frame] Detected that custom integration 'aarlo' accesses hass.components.persistent_notification. This is deprecated and will stop working in Home Assistant 2025.3, it should be updated to import functions used from persistent_notification directly at custom_components/aarlo/init.py, line 415: hass.components.persistent_notification.create(, please report it to the author of the 'aarlo' custom integration 2024-10-03 20:59:25.820 ERROR (SyncWorker_4) [custom_components.aarlo] unable to connect to Arlo: attempt=1,sleep=15,error=login failed: 2fa: startup failed 2024-10-03 20:59:41.114 ERROR (SyncWorker_4) [pyaarlo] session start failed 2024-10-03 20:59:41.363 WARNING (SyncWorker_4) [pyaarlo] body-error=KeyError 2024-10-03 20:59:41.713 WARNING (SyncWorker_4) [pyaarlo] body-error=KeyError 2024-10-03 20:59:41.912 WARNING (SyncWorker_4) [pyaarlo] error in new response={'meta': {'code': 400, 'error': 9204, 'message': 'Browser is not trusted'}} 2024-10-03 20:59:43.414 ERROR (SyncWorker_4) [pyaarlo] imap connection failedb'LOGIN failed.' 2024-10-03 20:59:43.414 ERROR (SyncWorker_4) [pyaarlo] login failed: 2fa: startup failed 2024-10-03 20:59:43.417 ERROR (SyncWorker_4) [custom_components.aarlo] unable to connect to Arlo: attempt=2,sleep=30,error=login failed: 2fa: startup failed 2024-10-03 21:00:13.651 ERROR (SyncWorker_4) [pyaarlo] session start failed

[homefuzz-oz]

Hi, I am in 2 minds as to whether this error is a cloudflare issue (blocking the next steps in 2FA) or a red herring pretending to be cloudflare issue, and the actual issue is with the 2FA login:

WARNING (SyncWorker_4) [pyaarlo] error in new response={'meta': {'code': 400, 'error': 9204, 'message': 'Browser is not trusted'}}

pyarlo classifies it as a warning only. Can someone in this thread who got it working take a look at their debug logs to check if his line has disappeared? Btw, I am using push for 2FA.

[hssmith76]

I have the same issue - deleted and re-created the integration and have the same error message (error in new response={'meta': {'code': 400, 'error': 9204, 'message': 'Browser is not trusted'}}), could this be changes to Outlook.com authentication?

[sambeetm]

I have the same issue - deleted and re-created the integration and have the same error message (error in new response={'meta': {'code': 400, 'error': 9204, 'message': 'Browser is not trusted'}}), could this be changes to Outlook.com authentication?

Finished creating the oauth2 app id and secret for outlook. Next will try to use with aarlo. lets see.

[twrecked]

I'm still looking at this but I'm not seeing the debug I'm expecting. We should be one of these

oldish session, getting a new one

or

newish sessions, re-using

But I'm not seeing them anywhere.

I'll keep looking.

edit: Can some try with debug enabled?

logger:
  default: info
  logs:
    pyaarlo: debug
    custom_components.aarlo: debug