paramountplus.com: breakage

[matthew02]

Prerequisites

• [X] This is NOT a YouTube, Facebook, Twitch or a shortener/hosting site report. These sites MUST be reported by clicking their respective links.
• [X] I read and understand the policy about what is a valid filter issue.
• [X] I verified that this issue is not a duplicate. (Use this button to find out.)
• [X] I did not remove any of the default filter lists, or I have verified that the issue was not caused by removing any of the default lists.
• [X] I did not enable additional filter lists, or I have verified that the issue still occurs without enabling additional filter lists.
• [X] I do not have custom filters/rules, or I have verified that the issue still occurs without custom filters/rules.
• [X] I am not using uBlock Origin along with other content blockers.
• [X] I have verified that the web browser's built-in content blocker/tracking protection, network wide/DNS blocking, or my VPN is not causing the issue.
• [X] I have verified that other extensions are not causing the issue.
• [X] If this is about a breakage or detection, I have verified that it is caused by uBlock Origin and isn't a site issue.
• [ ] I did not answer truthfully to ALL the above checkboxes.

URL address of the web page

https://www.paramountplus.com/shows/video/2WtIfaACgX8zRBk6_QOqZikO7NBQ3oiH/

Category

breakage

Description

Video will not load on page unless I disable "EasyList - Cookie Notices", "AdGuard - Cookie Notices", and allow local 3rd-party scripts. I must do all three things in order to watch a video. Verified in a new profile with UBO as the only extension.

Other extensions used

none

Screenshot(s)

Screenshot(s)

Configuration

```yaml uBlock Origin: 1.60.0 Firefox: 131 filterset (summary): network: 255385 cosmetic: 163882 scriptlet: 47809 html: 2307 listset (total-discarded, last-updated): added: adguard-generic: 85183-4541, 6m adguard-mobile: 10009-92, 6m adguard-spyware-url: 1764-128, 6m block-lan: 64-0, 6m curben-phishing: 540-6, 5m adguard-social: 23085-1231, 7m fanboy-thirdparty_social: 68-4, 7m fanboy-social: 16734-10524, 7m ublock-annoyances: 5910-78, 7m dpollock-0: 11702-405, 5m adguard-spyware: 98014-25392, 6m adguard-popup-overlays: 28070-2234, 7m [7 lists not shown]: [too many] default: user-filters: 0-0, never ublock-filters: 40630-322, 6m ublock-badware: 11844-12, 6m ublock-privacy: 1345-23, 6m ublock-unbreak: 2547-2, 6m Δ ublock-quick-fixes: 185-8, 6m Δ easylist: 80195-16172, 6m easyprivacy: 53181-166, 5m Δ urlhaus-1: 23915-0, 5m plowe-0: 3545-1435, 5m filterset (user): [empty] trustedset: added: [array of 128 redacted] removed: chrome-extension-scheme switchRuleset: removed: no-large-media: behind-the-scene false hostRuleset: added: [array of 980 redacted] userSettings: advancedUserEnabled: true cloudStorageEnabled: true ignoreGenericCosmeticFilters: true webrtcIPAddressHidden: true hiddenSettings: [none] supportStats: allReadyAfter: 468 ms (selfie) maxAssetCacheWait: 165 ms cacheBackend: indexedDB popupPanel: blocked: 44 network: paramountplus.com: 1 adoberesources.net: 1 ads-twitter.com: 1 appboycdn.com: 2 bing.com: 1 branch.io: 1 cbsaavideo.com: 5 cbsivideo.com: 12 cedexis.com: 2 doubleclick.net: 1 googletagmanager.com: 1 impactradius-event.com: 1 kochava.com: 1 mtvnservices.com: 2 newrelic.com: 4 nr-data.net: 1 ns1p.net: 2 pinimg.com: 1 sc-static.net: 1 scorecardresearch.com: 1 tiktok.com: 1 yahoo.com: 1 extended: ##+js(set-constant, hasAdBlocker, false) ##+js(xml-prune, Period[id*="-roll-"][id*="-ad-"], , pubads.g.do… ```

[stephenhawk8054]

Which country are you when accessing the site?

[matthew02]

US. Sorry I forgot to mention that.

[KikoN12]

I have the same issue today Oct. 24, when i disable UB, video plays

[stephenhawk8054]

The link looks like need an account. Do you know any free links that have the same issue?

---

I tested with these 2 links:

https://www.paramountplus.com/shows/video/pW1a3CChtGACVvkHY4uS4Uai3rkPGArK
https://www.paramountplus.com/shows/video/QWjVcJwoP0De8RwVSncw_c4kjH_Ooo95

and they work fine for me.

[Raza-0007]

I have the same issue. Since the last 2 days no video on Paramountplus will load with ubo enabled. I have been unable to figure out the actual cause.

[stephenhawk8054]

Do the videos here play fine for anyone?

https://www.paramountplus.com/shows/video/pW1a3CChtGACVvkHY4uS4Uai3rkPGArK
https://www.paramountplus.com/shows/video/QWjVcJwoP0De8RwVSncw_c4kjH_Ooo95

[Raza-0007]

Both of the above links do not work. The page loads with the menu bar, as well as the other episodes at the bottom, but where the actual video is supposed to be is all blank.

[Raza-0007]

So I figured something out. You need disable Firefox's Enhanced Tracking Protection (strict mode) and add the following rule to my rules: www.paramountplus.com consent-api.onetrust.com * allow

Then everything works fine. But I am not sure whether the ads are blocked now or not. I am testing and will report back.

[stephenhawk8054]

@Raza-0007 Are you enabling any cookie lists in uBO?

[Raza-0007]

Yes, EasyList/uBO – Cookie Notices 2/2 are enabled.

I believe it is the tracker consent-api.onetrust.com that is the problem. If you allow that everything works fine.

[stephenhawk8054]

@Raza-0007 Can you backup uBO's configuration, reset to default settings, restart the browser, open new tab and test again? (disable Firefox Enhanced Tracking Protection too)

[Raza-0007]

@stephenhawk8054, I just tested it. With UBO on default settings and Enhanced Tracking Protection in FF disabled or on the standard mode, everything works fine.

I believe the culprit is consent-api.onetrust.com. When this gets blocked, Paramountplus breaks. They must have changed something in the last 2 days becasue it used to work fine before.

[stephenhawk8054]

Please report to EasyList about the cookie issue: https://github.com/easylist/easylist/issues

[mapx-]

@Raza-0007 could you test again using the filters @ryanbr added above ?

[Raza-0007]

@mapx- I just tested it after removing the custom rule I entered and then updating all my UBO filters, which hopefully included the commit that @ryanbr added 17 hrs ago, but the issue remains unresolved.

I had to re-add this custom rule under "My rules" www.paramountplus.com consent-api.onetrust.com * allow in order for the video to load in FF with UBO enabled. (I have Enhanced Tracking Protection disabled for paramountplus).

[stephenhawk8054]

@Raza-0007 Can you remove your custom rules/filters and do these steps (follow strictly the step order, don't mix the steps orders, or skip any steps):

1. Click on uBO icon > ▤ "The logger" icon, it will open a logger window
2. Open new tab and reproduce the issue
3. Switch to the logger window that was opened in step 1, click on search bar, choose blocked
4. Copy the logger via 📋 export/copy button at the top right
5. Paste the logs here

[Raza-0007]

@stephenhawk8054, The log is attached.

Logger.txt

[stephenhawk8054]

@Raza-0007 Can you test this filter:

@@||consent-api.onetrust.com/v1/preferences^$xhr,domain=paramountplus.com

Click on uBO icon > ⚙ Dashboard button > Add the filter(s) in "My filters" pane > ✓ Apply changes > Open new tab and test again.

[Raza-0007]

@stephenhawk8054, this filter rule has fixed the issue.

[stephenhawk8054]

Thanks for your testing.

[Raza-0007]

@stephenhawk8054. No problem, and thank you for taking time to fix this issue.