Closed wwarriner closed 2 weeks ago
As part of this, let's build out a troubleshooting guide of common known issues, and what to do about them. The application is robust and, as I understand, idempotent, so errors will most often occur because our platform is having general issues with connections, or because a piece is missing.
Below are FAQs for the self-service Cheaha account creation.
If all else fails, please (contact support link).
Perhaps the following should be a Github issue by itself, but starting the convo here as it relates to the troubleshooting comment above. Here's a recent comment added to a support ticket:
In order to pick up the new group membership they will have to do the following because they currently are SSH'd into Cheaha and have an active Open OnDemand session via https://rc.uab.edu :
- Exit out of any SSH connections they have to cheaha.rc.uab.edu and log back in
- In Open OnDemand (https://rc.uab.edu) Click the
menu in the upper right corner, then click Restart Web Server - Restart any OnDemand virtual desktops
Q: What does a user need to do when added to a group on Cheaha? A:
I use a combo of the following 2 plugins. However, I found a more modern Tmux Session Manager, TmuxP that I may switch to TmuxP HowTo
What would you like to see added?
Who can access Research Computing systems?
UAB Employees and Students
External Collaborators
What are my responsibilities?
How do I create a Research Computing account?
This section would be part of
index.md
for the "Account Management" part of the docs.Cheaha
Gitlab
Cloud.rc
How do I login to Research Computing Services?
Cheaha
Gitlab
Cloud.rc
Important Links