Open iam4tune opened 4 weeks ago
Dear HPC Community,
We have observed an issue affecting emails sent from @uabmc.edu addresses to support@listserv.uab.edu
. We have noticed emails from these addresses do not create support tickets, we see that this issue is only with first-time @uabmc.edu senders.
To ensure your support requests are processed without delay, we advise you subscribe to the address by following instructions found in our docs here: [docs link]
If you would prefer not to do the above, an alternative would be to lookout for a confirmation email from support@listserv.uab.edu
, when you send an email. Kindly acknowledge this email, so a support ticket can be created.
While we work on a lasting solution to automate the process, these are the ways to ensure your email gets to us.
Thanks for your understanding and cooperation.
To subscribe to hpc-announce using LISTSERV, follow these steps:
Compose a New Email: Open your email client and create a new email.
Recipient Address: In the "To" field, enter the email address of the LISTSERV server. The email address is listserv@listserv.uab.edu.
Subject Line: Leave the subject line blank.
Email Body: In the body of the email, type the following command:
SUBSCRIBE listname YourFirstName YourLastName
Replace listname with hpc-announce
, and YourFirstName YourLastName with your actual first and last name.
For example, since you want to subscribe to the list called "hpc-announce" and your name is John Doe, your email body should look like this:
SUBSCRIBE hpc-announce John Doe
Send the Email: Once you've filled in the details, send the email.
You should receive a confirmation email from the LISTSERV server. Follow any additional instructions in that email to complete your subscription
What would you like to see added?
We recently observed that
uabmc.edu
emails from first-time senders do not create tickets onServiceNow
, because they are not subscribed to thehpc-announce
list. We need an article with a guide for how people with @uabmc emails can manually "subscribe" to support@listserv.uab.edu group so they can send support tickets the RC team will see.