When an account is deactivated, the user should be notified by their account’s e-mail address immediately (as soon as the account is deemed deactivated by the admins)
The e-mail should include the following:
Reason for deactivation (Numerous reports, inappropriate language, fake/scams)
List of restrictions put on their account due to it being deactivated
Steps showing how to possibly reactivate their account
Admin/account support contact info (e-mail)
Restrictions placed on an account that has been deactivated should include:
User will be unable to login to their account (login screen will prompt "This account has been deactivated, see why?” link on attempt to login)
User will not be able to make offers and requests
User's offers/requests that were posted before the account deactivation will be removed/hidden from the public
Note We also want to limit the contact that the deactivated account has with other users (possibly by sending an e-mail to the users that were/are in contact with the newly deactivated account)
Process of Reactivation
Deactivated user will have the opportunity to contact the admins/account support e-mail to explain why their account should be re-activated or why reason for deactivation is misinterpreted/unreasonable
Admins will then reconsider/review why the deactivated account was deactivated and decide whether it will be reactivated
If/when the account is reactivated, user will regain all previously disabled actions
shjryan
commented
1 month ago
When an account is deactivated, the user should be notified by their account’s e-mail address immediately (as soon as the account is deemed deactivated by the admins) The e-mail should include the following:
Restrictions placed on an account that has been deactivated should include:
Process of Reactivation