Installation problem (MacOs Blender 2.93) with 1.5.65 (2021-09-20)

[piotrnikov]

Hi, I can't wait to test this but it's not working on my rig (MbP 16, Macos 11.6). It says I'm not connected to Internet... But I am!

I tried: . Starting Blender using sudo /Applications/Blender.app/Contents/MacOS/Blender. . Using a VPN/turning off firewall. Nothing works (the ShotManager window is nowhere to be seen). Any ideas? Thanks!!

Piotr EDITED: Works great on my WIN10 rig so it has to do with MacOs I guess.

[werwack]

Hi Piotr, I'll check today. Looks like an OS specific issue indeed. I have no Mac to test. I come back to you asap.

[piotrnikov]

@werwack Thanks! If it's helpful: . The console doesn't seem to say there is a problem. . Two other Addons I use (Blender Cloud & Blender ID Authentification) connect to the internet just fine. Tell me if I can be of help :)

[werwack]

Ok, looks like it is a Certificates issue related to Python 3.7+, the use of the function urllib.request.urlopen and the way Mac browsers work. See for more: https://stackoverflow.com/questions/27835619/urllib-and-ssl-certificate-verify-failed-error

A solution to this would be to make the add-on install the certifi Python package but I don't find it really clean for the Blender Python environment. I will remove the internet connection check for Mac in next version ;)

[piotrnikov]

Thanks!

[werwack]

@piotrnikov Hi Piotr I've done a similar fix for another add-on, Stamp Info. Have you installed it already? If not could you please install it on your Mac and tell me if you can do the install successfully? https://github.com/ubisoft/stampinfo/releases/tag/v1.0.11 You will need this add-on for the full experience of Shot Manager anyway ;)

If you already installed it, well the test to the internet connection will not be done so we'll see on the next release of Shot Manager ;)

Thx

[piotrnikov]

@werwack Hi! Yes I've tried installing it and this is the error I have:

Oh and I just tried installing that same addon on my Win10 rig and I have the same error... Dunno if it's helpful... I'm happy to test more if you want :)

[werwack]

Well, yes it is helpful, it means that for some reasons this doesn't work 😅 On Win10 you launched Blender in Admin mode, right?

[piotrnikov]

Oh damn I forgot the admin thing! Ok tried installing on Win10 with Blender as admin and I have this error:

And I guess the same error on MacOs (launching via terminal sudo /Applications/Blender.app/Contents/MacOS/Blender)

Seems weird to have to be an admin no? I don't remember other Addons needing it... Maybe I'm wrong though...

[werwack]

Oki, so this error seems to be a backward compatibility issue related to a previous install of the add-on. If you quit blender and launch it again you will very likely see that everything is ok. Can you confirm this? (like: everything is fine in the Prefs panel?) Good point is it means the internet connection test works on Mac ;)

Regarding the admin rights... This is a "normal" process when an add-on needs to install some dependencies. Usually you don't see it because most of the addons don't need additional Python libs, but any other addons that do would require such type of launch. somewhat limitative, I admit.

[piotrnikov]

Yes you're right! Everything works fine on Blender 2.93 (Win10 & MacOs). On Blender 3.0 Alpha I'm still getting this error whatever I do (Win10 & MacOs). I know it's early days for that version but I thought I'd report it nonetheless :)

Thanks for the explanation and it makes sense!

[werwack]

Oki, I haved tested on 3.0 A but that's something I fixed already. So next step is Shot Manager :)

[piotrnikov]

Oops sorry! Everything is working on Win10 + Blender 3.0 Alpha. Only the MacOs version of Blender 3.0 Alpha spits out that error message for Stampinfo. Sorry for the confusion.

[werwack]

New release on Stamp Info, hopefully fixing your 3.0A Mac version ;) https://github.com/ubisoft/stampinfo/releases/tag/v1.0.12

[piotrnikov]

It totally works!!!!!! Bravo and thanks :)

[werwack]

Great, thanks a lot to you for your help!

[werwack]

@piotrnikov Here it is, I published the version of Shot Manager. Let me know if something is wrong on your platforms ;)

[piotrnikov]

Yes I saw, it works great thanks so much!!! I just need to copy all my settings to admin (addons & preferences), but that shouldn't be an issue. Thanks again!

[piotrnikov]

It's me again sorry! I'm having an issue with where Blender config files are stored when I launch Blender in admin mode. It (Blender) seems to create a new environment at this location /var/root/Library/Application Support/Blender/3.0/, which I cannot access. The usual location for config files on Mac is this one /Users/piotrnikov/Library/Application Support/Blender/3.0. It's a problem if I want to copy my old setup (from my account) to this new one (admin). Also, and you may already know this, I get this error message when trying to render an image from StampInfo:

ShotManager on the other hand seems to be working just fine (from my very limited knowledge of the addon :)

[werwack]

ShotManager on the other hand seems to be working just fine (from my very limited knowledge of the addon :) Ok, so I close this issue :)

I move the other issue and your question there: https://github.com/ubisoft/stampinfo/issues/2

[werwack]

Fixed on SM 1.5.66