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ubports / telegram-app

Unofficial Telegram App for Ubuntu Desktop & Mobile
GNU General Public License v3.0
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Telegram always performs sync after update #153

Open UKPhil opened 6 years ago

UKPhil commented 6 years ago

Following the latest update (2.5.3.2) I have noy been able to use Telegram.

I teceive the notifivations all OK and they are cleared down correct when I view messages on another device. Howe vet, when I go into the message on my OnePlus One device the sysyem is always performing a sync.

I have internet connection all OK.

I have tried to uninstall the appearance and then install again but this does not work. When I load the appearance after a new install, I am taken to the existing version. I am unable to lohout anf put new details in.

This is the error log; http://paste.ubuntu.com/p/PGv3VZd8GZ/

UKPhil commented 6 years ago

Just noticed also when I swipe from the sside, there is a space for the Telegram preview window but it is just a space and no Telegram preview can be seen.

UKPhil commented 6 years ago

As advised by @hummlbach, I have since deleted the two directories .cache/com.ubuntu.telegram and .config/com.ubuntu.telegram in my home directory and installed a fresh version. THis has worked and now my Ubuntu Telegram app is back to normal.

I wonder why this originally happened though and why the app remove did not delete these folders.

One thing that I have noticed is that the web version of Telegram has far more features than the Ubuntu one and that it looks far smoother. Is there any plans to make ours look and feel like the web one?

UKPhil commented 6 years ago

Update,

I was using the Telegram app all OK for a few hours and now it has happened again. I look in the error log and it is the same as before; socketerror "2" Host not found and Hostnotfound error in tcp socket.

Flohack74 commented 6 years ago

@UKPhil so first a general rule, uninstalling an App will not remove its data folders, this is common for all UT apps. For the connection issue, can you please attach a log file for this?

BR Florian

UKPhil commented 6 years ago

@Flohack74 the log that you require, is this different to the link one I added in the first post?

Flohack74 commented 6 years ago

No sry did not see it. Well basically another user has the same strange thing: Suddenly Telegram does not send the 5th server IP addresses anymore, but its still in the list. Will try to work out whats going on. Seems only to affect certain regions of the world ;)

UKPhil commented 6 years ago

@Flohack74 thanks for getting back to me and hopefully you will have a fix soon. I tried this on my M10 last night and all was OK but a little slow. So for me it seems to be only the OnePlus One that is experiencing this issue.

Thanks for your help and good luck, I hope you get it fixed soon :-)

UKPhil commented 6 years ago

@Flohack74 I was just thinking, if it to do with regions of the world how is it that my M10 is still working all OK after the last update?

Flohack74 commented 6 years ago

@UKPhil Are you with both devices in the same network, or one is WiFi and the other radio?

UKPhil commented 6 years ago

My M10 tablet at home is going through my home wifi which is with TPG and the OnePlus One is on the Telstra network.

When I get home I will connect the OnePlus One to the home wifi and see if there is any difference.

Flohack74 commented 6 years ago

Yes please, since that means you got 2 different IP addies, which could put you in 2 different "geo locations" since geolocation by IP is the worst thing on this planet.

SwizzleMaster commented 6 years ago

I'm also affected by this bug.

Phone: Nexus 5, Location: Taiwan

Steps: 1) Clear the cache and everything else 2) reinstall telegram. 3) not sure what this does but i cleared all the old logins from other devices/installs using the telegram desktop client. 4) sign in

Behavior: 1) before reinstallation, it still receives notifications even if i'm not signed in. I need to sign in to read them. 2) if a message is received while i have the chat open things work as expected. but if i tap on a notification to open, the bug happens.

Where should i pull the logs from?

Flohack74 commented 6 years ago

No logs needed, I think I know where it comes from.

UKPhil commented 6 years ago

Great news so does that mean that we will have a fix soon?

Flohack74 commented 6 years ago

Not necessarily does it mean I know how to fix it :) But I'll do my best.

UKPhil commented 6 years ago

@Flohack74 we know you will do your best and I thank you for that. I really look forward to deploying the fix for it soon wink wink.