search

ubports / ubuntu-touch

Ubuntu Touch's issue inbox is now migrated to GitLab.
https://gitlab.com/ubports/ubuntu-touch
1.29k stars 109 forks source link

Music app unable to play music from sd-card #1134

Open LlamasJM opened 5 years ago

LlamasJM commented 5 years ago

Description of the feature

In Frieza, Music App is unable to play music from sd-card. Doesn't recognize album or artist. I can play the songs with the Video app, but not with Music app.

Illustrations

Steps to reproduce

Music app unable to play music files from sd-card

Expected behavior

Music files from sd-card should appear and be played.

Actual behavior

From sd-card, no artist or album appears. Everything is "unknown artist", and every song is only a number, or a title, without length.

Logfiles and additional information

screenshot20200419_173028196 screenshot20200419_173108708 screenshot20200419_173117802 screenshot20200419_173124388

advocatux commented 5 years ago

Hi, have you checked that the sd-card is OK? In which format is it?

LlamasJM commented 5 years ago

Yes, it's OK. I've changed the Tablet OS (originally, Ubuntu Touch Tablet) sometimes, but the sd-card remains the same, with the same format. "Files" app recognizes perfectly card and music, "Video" app import and reproduce songs, but "Music" app can't import or reproduce songs from Sd-Card. Strange.

advocatux commented 5 years ago

You can try to remove Music app's cache, config, and data files using UT Tweak tool for example, then reboot your device, and then open Music app. That should (re)index your music collection.

Flohack74 commented 5 years ago

Can it be that the music-app simply cannot handle SD cards? I never tried this...

advocatux commented 5 years ago

@Flohack74 no, music-app has no problem handling an SD card :)

LlamasJM commented 5 years ago

Issue is evolving...

Same SD-Card on Bq Aquaris 4.5 (Ubuntu Edition), Music app recognize music perfectly: album, artist...

Today, on Frieza, recognize songs from SD-Card, but neither Album, nor Artist. All my music is "Unknown Artist - Unknown Album". Probably next week Music app will recognize everything, ho ho...

Flaburgan commented 5 years ago

I cannot reproduce with a Fairphone 2 OTA-9: the music app can find songs in my SD card.