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ucphhpc / migrid-user-docs

Documentation and user guides for the MiGrid sites at UCPH, including the ERDA and SIF systems
GNU General Public License v3.0
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Add FAQ regarding supported and non-supported protocols #16

Open aputtu opened 3 months ago

aputtu commented 3 months ago

Users frequently asks if they can use SSH and Rsync over SSH, none of the options are supported. Also, a number of support tickets indicates that the errors users receive are caused by trying to do ssh. MiGrid instead offer SFTP and SSHFS.

This information should be included in the FAQ section, so users easily can get an overview of supported protocols, and also a list of common/expected protocols not support. Also point to ways of working around the limitations.

jonasbardino commented 3 months ago

Thanks @aputtu . For the record it should also be added in migrid-sync in order to show up in the Support pop-up on ERDA/MiGrid/SIF user pages. In practice it is done by adding faq-entries accordion div entries in https://github.com/ucphhpc/migrid-sync/blob/edge/state/wwwpublic/support-FQDN.html for each production site FQDN. One entry for each language supported there (English and Danish currently).