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ucsdlib / hifive

An application supporting an Employee Recognition program workflow
MIT License
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Recognition emails are sometimes marked as spam #218

Open mcritchlow opened 5 years ago

mcritchlow commented 5 years ago

Descriptive summary

Note: It sounds as though there may be a 'campus mail delivery token' we can use when sending mail to avoid this issue.

@jessicahilt may be able to get us more information from Ronise as to how we get/request this magical :sparkles: token.

>Ronise Zenon referenced in Slack that we could add a campus mail delivery token
>in the headers to bypass the quarantine.
>
> 
>
>Thoughts?
>
> 
>
>From: "highfive@library.ucsd.edu" <highfive@library.ucsd.edu>
>Date: Thursday, April 18, 2019 at 3:20 PM
>To: "Chu, Vivian" <tchu@ucsd.edu>, "Hilt, Jessica" <jhilt@ucsd.edu>, "Sayavanh,
>Sonemany" <ssayavanh@ucsd.edu>
>Subject: You have been recognized!
jessicahilt commented 5 years ago

It's been so long since I've logged into GitHub!

I have sent a Slack message to Ronise Zenon for the documentation. I will update when I have it!

jessicahilt commented 5 years ago

Email tokens are used for sending email messages to a large number of recipients from a UC San Diego email account. Without using an email token, these messages usually get caught in the spam quarantine and do not reach the intended recipients. Email tokens are generally used by campus business offices / staff to send out newsletters or important notices.

Send requests for email tokens to ITS-MessagingCollaboration

(It appears that we request this from the Service Desk).

mcritchlow commented 5 years ago

@jessicahilt - Awesome, thanks. Would you be up for requesting that?

Looks like it should be easy to include in the email, dropping the related docs here for future implementation reference:

https://guides.rubyonrails.org/action_mailer_basics.html#complete-list-of-action-mailer-methods