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udacity / robotics-nanodegree-issues

Public waffleboard to track Robotics Nanodegree Issues
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Feedback: more interactive livehelp #53

Closed frozenamazon closed 7 years ago

frozenamazon commented 7 years ago

There are times where livehelp takes more than 10 minutes (I waited for nearly 30 minutes) for a reply. I understand that there may be a queue, but from a UX perspective, any chance of showing the queue number, instead of just the waiting indicator. I am not sure whether the livehelp is just broken or there is a massive queue.

kylesf commented 7 years ago

We have moved this into internal tickets and assure you its being addressed! Thanks for your input!