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uesp / uesp-esoapps

A variety of Windows applications related to ESO and the UESP.net.
https://uesp.net
MIT License
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uespLog Addon: ESO "freezes" during Character load, and times out / errors out of connection #5

Open GeoMaciolek opened 2 months ago

GeoMaciolek commented 2 months ago

Hey folks - I've had this issue across two different computers - both running Windows 10, and with a Steam install of ESO.

I use a bunch of other addons successfully, but unfortunately ESO freezes during the character load (after selecting a character) and I get the ESO "internal error" after about 25 seconds.

Troubleshooting:

I've tried removing all other addons, with no luck. I've installed via Minion, but also by hand.

A section of my interface.log follows (with obvious highlighting line added)

2024-07-25T11:53:32.447-05:00 Load Screen - FIXTURE_PHYSICS Complete
2024-07-25T11:53:32.447-05:00 Load Screen - Waiting On: FIXTURE_ASSETS, DYNAMIC_OBJECTS, USER_INTERFACE, TEXTURES, CHARACTER_ACTIVATED,
2024-07-25T11:53:32.465-05:00 Load Screen - FIXTURE_ASSETS Complete
2024-07-25T11:53:32.465-05:00 Load Screen - Waiting On: DYNAMIC_OBJECTS, USER_INTERFACE, TEXTURES, CHARACTER_ACTIVATED,
2024-07-25T11:53:34.360-05:00 Load Screen - Show/Hide - Animation Complete
   --- Frozen here ---
2024-07-25T11:55:01.877-05:00 Load Screen - OnDisconnectedFromServer
2024-07-25T11:55:01.877-05:00 Load Screen - Hide
2024-07-25T11:55:01.877-05:00 PregameInitialScreen_Gamepad:ShowError ErrorMessage: An unexpected internal error has occurred. Please contact customer service at https://help.elderscrollsonline.com Fade mode: nil
2024-07-25T11:55:01.877-05:00 PregameInitialScreen_Gamepad:RefreshScreen Fade mode: nil
2024-07-25T11:55:01.878-05:00 PregameStateManager_SetState - from: nil, to: AccountLogin
2024-07-25T11:55:01.878-05:00 PregameStateManager_SetState - from: AccountLogin, to: AccountLogin
2024-07-25T11:53:34.360-05:00 Load Screen - Show/Hide - Animation Complete

I'd love to try to help troubleshoot this!

GeoMaciolek commented 2 months ago

It looks like it may be an issue with the Sale Prices addon/component specifically.

During troubleshooting, from the main menu (after disabling accessibility mode), I disabled the UESP Log Sales Prices v1.16 addon (via the in-game Addons Menu checkbox) - and the game loaded successfully. Re-enabling the Log Sale Prices addon causes character load to fail, regardless of accessibility mode.

(Probable red herring: I play in controller mode, with Accessibility turned on. Probably the only part of my setup that isn't relatively standard.)