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ukdtom / ClaimIt

ClaimIt 4 Plex Media Server
Mozilla Public License 2.0
72 stars 19 forks source link

Failing to authenticate #38

Open dewmguy opened 1 year ago

dewmguy commented 1 year ago

typing my working username and password into the script and it just says

We failed to authenticate towards plex.tv

trumpy81 commented 1 year ago

The error message indicates three possibilities.

  1. You misspelled/mistyped your username/password
  2. You have a poor internet connection to plex.tv
  3. Your server and/or machine IP address are NOT compliant with RFC1918

If you recently changed your password at Plex, then make sure you enter the updated password.

Do NOT forget to check the Wiki. It may contain some much needed information. https://github.com/ukdtom/ClaimIt/wiki

If you are a Windows user, then make sure you download the app from here: https://github.com/ukdtom/ClaimPMS4Win/releases/latest

Also, make sure you browse through the Wiki there: https://github.com/ukdtom/ClaimPMS4Win/wiki

ukdtom commented 1 year ago

Well....Could also be:

If using extended characters in your password, the release version doesn't url encode them :( If so, use this branch: https://github.com/ukdtom/ClaimIt/tree/passencode-fix/linux

If using 2FA authentication, then when asked for a password, and you pwd is "MyPwd" and your 2FA code is: "11223344" then enter: "MyPwd11223344"

naschenbrenner commented 1 month ago

Well....Could also be:

If using extended characters in your password, the release version doesn't url encode them :( If so, use this branch: https://github.com/ukdtom/ClaimIt/tree/passencode-fix/linux

If using 2FA authentication, then when asked for a password, and you pwd is "MyPwd" and your 2FA code is: "11223344" then enter: "MyPwd11223344"

I really appreciate you mentioning the MFA method here, I couldn't find it in the documentation and it's what did the trick for me. Thank you so much!!!!