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ukhsa-collaboration / covid-19-app-android-ag-public

COVID19 Android app
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Isolation date from app is incorrect - should be based on testing info - currently too long #31

Open mikedlr opened 4 years ago

mikedlr commented 4 years ago

Describe the bug The isolation date in the app is (sometimes?) incorrect and does not match the actual isolation date, at least for symptomatic

To Reproduce Steps to reproduce the behavior:

  1. Get covid-19 from a person without the app - have some identifiable symptom e.g. a headache or fatigue - remember the date when it starts
  2. Do not get any notification from contact tracing
  3. Get a test e.g. because your local council tells you to - enter the date your symptoms started
  4. Wait for test result - test result code comes in text message
  5. Enter test result code into app

Expected behavior An isolation date should be displayed which matches the dates that the testing system gives. In the case of a symptomatic patient that is ten days from the date that they declared that their symptoms started on.

Screenshots N.A. due to private data - but imagine a big red 6 in the middle of the screen.

Desktop (please complete the following information): N.A.

Smartphone (please complete the following information): problem verified on both Android and iOS (separate users)

Additional context This was verified with a test provided in a regional testing centre with a DIY testing kit - thus pillar 2 by my understanding.

This problem may encourage people to delete their app from their phone and lose data in order that they are not shown as having to isolate when in fact they do not need to. As such, although it's just an interface problem it does have some serious implications.

also reported by feedback.

mikedlr commented 4 years ago

Workaround if you have only had notification from your own test: check your isolation start date from the date given on your contact tracing profile - https://contact-tracing.phe.gov.uk/profile Add the number of days specified in contact tracing text message (e.g. 10 days for symptomatic positive tests)

If you had a positive test due to symptoms and an app notification then please see the FAQ linked in the next comment.

N.B. Legally binding dates are set by contact tracing. Follow their instructions at least.

mikedlr commented 4 years ago

I've had a helpful contact from my feedback message which says:

Thanks for sending feedback about the NHS COVID-19 app. Please see the link below for help with this matter:

https://faq.covid19.nhs.uk/article/KA-01146/en-us

If you have any further queries please visit the NHS COVID-19 app website.

I replied with an explanation that this FAQ answer does not apply in my case since I have had no contact notification myself - it is still useful information for my contacts though since they did have a contact notification.

I'm also sending a link to this GitHub ticket and hopefully the support agent will be able to move things forward.