BUG🐞 - Error when moving from an old iPhone 📱 to a new one (Possible fix)

[dewhurstwill]

Describe the bug Error when moving from an old iPhone to a new one

To Reproduce Steps to reproduce the behavior:

1. Install the covid app
2. Migrate to a new iPhone
3. Go to the covid app
4. See error

Expected behavior

In the covid app you will see the below error: Unfortunately, you can't run this app. This could be due to: A restriction in your settings (for example, if this is a company phone) Another app on your phone is using the same technology and stopping the app from working.

In the exposure notification settings you will the exposure logging status set as inactive but still connected

Screenshots If applicable, add screenshots to help explain your problem. https://postimg.cc/gallery/BJ3vw4G

Desktop (please complete the following information):

• OS: iOS
• Browser safari

Smartphone (please complete the following information):

• Device: iPhone 11 Pro Max -> iPhone 12 Pro
• OS: IOS 14.1
• Browser safari

Temp Fix for users

• Select turn of exposure notifications in settings
• Go back to the covid app and it works

Potential fix

• Add a link to the exposure notification settings page with steps to disable exposure notifications in an attempt to fix

[dewhurstwill]

Moving issue to app repo - https://github.com/nhsx/covid-19-app-ios-ag-public/issues/12