Subscription not canceled

pablofntdz commented 3 weeks ago

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[X] I have searched the HUB issues and found no similar bug report.

HUB Component

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Bug

I made the decision to delete my account associated with Ultralytics Hub one moth ago. However, I realized that I had an active subscription tied to this account. I've noticed that I've been charged for this month's subscription, but my account has been deleted, so I can't access it. I'd appreciate your assistance in resolving this issue as soon as possible. Thank you Data account: email: [huuj65@gmail.com] user: Pablo Font

Environment

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Minimal Reproducible Example

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Additional

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github-actions[bot] commented 3 weeks ago

👋 Hello @pablofntdz, thank you for raising an issue about Ultralytics HUB 🚀! Please visit our HUB Docs to learn more:

Quickstart. Start training and deploying YOLO models with HUB in seconds.
Datasets: Preparing and Uploading. Learn how to prepare and upload your datasets to HUB in YOLO format.
Projects: Creating and Managing. Group your models into projects for improved organization.
Models: Training and Exporting. Train YOLOv5 and YOLOv8 models on your custom datasets and export them to various formats for deployment.
Integrations. Explore different integration options for your trained models, such as TensorFlow, ONNX, OpenVINO, CoreML, and PaddlePaddle.
Ultralytics HUB App. Learn about the Ultralytics App for iOS and Android, which allows you to run models directly on your mobile device.
- iOS. Learn about YOLO CoreML models accelerated on Apple's Neural Engine on iPhones and iPads.
- Android. Explore TFLite acceleration on mobile devices.
Inference API. Understand how to use the Inference API for running your trained models in the cloud to generate predictions.

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sergiuwaxmann commented 3 weeks ago

Hello @pablofntdz!

We sincerely apologize for the inconvenience caused. Maybe there was an oversight in our system which allowed the subscription charges to continue after your account was deleted. Thank you for bringing this to our attention.

We have issued a refund for this month's charge and have taken steps to ensure that there will be no further charges in the future. You should see the refund on your card within 5-10 business days.

ultralytics / hub