I can't view the model I trained on different mobile devices. Everything doesn't work. Please improve.

[JhaoYangHou]

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• [X] I have searched the HUB issues and found no similar bug report.

HUB Component

Models

Bug

[

Environment

cell phone,App

Minimal Reproducible Example

No response

Additional

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[github-actions[bot]]

👋 Hello @JhaoYangHou, thank you for raising an issue about Ultralytics HUB 🚀! Please visit our HUB Docs to learn more:

• Quickstart. Start training and deploying YOLO models with HUB in seconds.
• Datasets: Preparing and Uploading. Learn how to prepare and upload your datasets to HUB in YOLO format.
• Projects: Creating and Managing. Group your models into projects for improved organization.
• Models: Training and Exporting. Train YOLOv5 and YOLOv8 models on your custom datasets and export them to various formats for deployment.
• Integrations. Explore different integration options for your trained models, such as TensorFlow, ONNX, OpenVINO, CoreML, and PaddlePaddle.
• Ultralytics HUB App. Learn about the Ultralytics App for iOS and Android, which allows you to run models directly on your mobile device.
  • iOS. Learn about YOLO CoreML models accelerated on Apple's Neural Engine on iPhones and iPads.
  • Android. Explore TFLite acceleration on mobile devices.
• Inference API. Understand how to use the Inference API for running your trained models in the cloud to generate predictions.

If this is a 🐛 Bug Report, please provide screenshots and steps to reproduce your problem to help us get started working on a fix.

If this is a ❓ Question, please provide as much information as possible, including dataset, model, environment details etc. so that we might provide the most helpful response.

We try to respond to all issues as promptly as possible. Thank you for your patience!

[pderrenger]

@JhaoYangHou hi there,

Thank you for reaching out and providing detailed screenshots. I'm sorry to hear you're experiencing issues with viewing your trained model on different mobile devices. Let's work together to resolve this.

First, please ensure that you are using the latest version of the Ultralytics HUB App. Sometimes, updates include important bug fixes and improvements that might resolve your issue.

If the problem persists, could you please provide more details on the specific errors or issues you are encountering? For example:

• Are there any error messages displayed?
• Does the app crash or freeze at a certain point?
• Are you able to view the model on any device, or is it failing on all devices?

Additionally, please verify that your custom model is correctly uploaded and accessible via the Ultralytics HUB platform. You can check this by logging into the Ultralytics HUB on a web browser and ensuring your model is listed and properly configured.

For optimal performance, make sure your mobile device meets the necessary hardware requirements:

• iOS: Ensure your device supports Apple's Neural Engine (ANE).
• Android: Ensure your device supports GPU acceleration or NNAPI delegates.

If you continue to face issues, please share any relevant logs or error messages that might help us diagnose the problem further.

Thank you for your patience and cooperation. We appreciate your feedback and are committed to improving your experience with the Ultralytics HUB App. 😊

[nolby003]

This is still an issue. I have IOS 17.5.1 on an iphone 14 pro max and cannot see my datasets whether it be private or unlisted.

When I press on Datasets I get a left top aligned error which is so aligned to the left cannot make it out: ....asetFailure.unexpected()

And cannot see any of my Projects...

[nolby003]

i have also signed in with an Android mobile and same result!

[nolby003]

It appears the login cannot distinguish between using a google account to sign in and using the same email address (gmail) to sign in manually. So it works when signing in manually.

[pderrenger]

Hi @nolby003,

Thank you for the additional details and for your patience. It sounds like you've encountered a couple of issues that might be related to both the dataset visibility and the login method.

Dataset and Project Visibility Issue

The error message ....asetFailure.unexpected() suggests there might be an issue with how datasets are being fetched or displayed. To help us investigate further, please ensure the following:

1. App Version: Confirm that you are using the latest version of the Ultralytics HUB App.
2. Network Connection: Ensure you have a stable internet connection.
3. Account Permissions: Verify that your account has the necessary permissions to view the datasets and projects.

Login Method Issue

Regarding the login issue, it seems there might be a discrepancy between signing in with a Google account and signing in manually with the same email address. This could potentially cause issues with accessing your datasets and projects. Here are a few steps you can take:

1. Clear Cache and Data: Try clearing the app's cache and data on your device and then log in again.
2. Consistent Login Method: Use the same method to log in consistently. If you initially signed up using Google, continue using Google to log in.
3. Account Linking: Ensure that your Google account and manual login are properly linked within the Ultralytics HUB platform.

Next Steps

If the issue persists after trying the above steps, please provide any additional error messages or logs that could help us diagnose the problem further. You can also try accessing your datasets and projects via the Ultralytics HUB web platform to see if the issue is specific to the mobile app.

We appreciate your feedback and are committed to resolving this issue. Thank you for your cooperation and understanding. 😊

[yogendrasinghx]

@JhaoYangHou Thank you for bringing this to our attention, and we apologize for the trouble you’ve been experiencing with viewing your trained model on mobile. We’ve recently released an app update, version 0.9.25, which addresses several issues related to model visibility and dataset loading on both iOS and Android.

Please update to version 0.9.25. If the issue continues, try signing out, then uninstalling and reinstalling the app to ensure a clean setup. We appreciate your feedback—it helps us improve the app experience. Let us know if you encounter any further issues, and thank you for your patience!