Unable to Access My Account

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Ultralytics HUB tutorials and support

https://hub.ultralytics.com

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Unable to Access My Account #865

Closed haut-norima closed 1 month ago

haut-norima commented 1 month ago

Search before asking

[X] I have searched the HUB issues and discussions and found no similar questions.

Question

When I tried to access my account through Google, I received a message saying, “This account is currently being deleted,” and I was unable to access it. After attempting to access the same account again, I was able to log in, but all the data had been deleted. Can you help me resolve this issue? My account is: hauto.choro@gmail.com

Additional

No response

UltralyticsAssistant commented 1 month ago

👋 Hello @haut-norima, thank you for raising an issue with the Ultralytics Hub 🚀! Please refer to our comprehensive HUB Docs:

Account Management. Find guidance on account-related queries and troubleshooting.
Quickstart. Begin your Hub journey with easy steps for training and deploying models.
Projects and Data. Organize and manage your datasets and projects efficiently.

If this is a 🐛 Bug Report, we would appreciate a minimum reproducible example (MRE) to better understand the issue. Please view these guidelines for preparing your report.

As an automated response, please know an Ultralytics engineer will assist you soon. We strive to address all issues promptly. Thanks for your patience! 😊

FelixLinSY commented 1 month ago

same problem here,

It shows "This account is currently being deleted" pop-up message when login.

please help me to re-enable my account: felix@icshop.com.tw.

pderrenger commented 1 month ago

Hello @FelixLinSY! 😊

I'm sorry to hear you're experiencing this issue. Please try the following steps:

Clear Cache and Cookies: Sometimes, clearing your browser's cache and cookies can resolve login issues.
Use Incognito Mode: Try logging in using an incognito or private browsing window.
Check Latest Version: Ensure you're using the latest version of your browser and any relevant plugins.

If the issue persists, please verify if it's reproducible on another device or network. This can help identify if it's a local issue.

For account-specific concerns, please reach out through the official support channels provided on the Ultralytics website. Unfortunately, we can't offer private email or phone support.

Thank you for your patience, and let us know if there's anything else we can assist with! 🚀

sergiuwaxmann commented 1 month ago

@haut-norima @FelixLinSY The accounts were re-activated.