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ultralytics / hub

Ultralytics HUB tutorials and support
https://hub.ultralytics.com
GNU Affero General Public License v3.0
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Export to Android Bug #884

Open Polteraa opened 4 weeks ago

Polteraa commented 4 weeks ago

Search before asking

HUB Component

No response

Bug

When trying to export a model to Ultralytics HUB "Export to Android" in the Preview Tab runs endlessly, the page refreshes it says Export Failed Retry...

Environment

Minimal Reproducible Example

  1. Login to Hub
  2. Goto model https://hub.ultralytics.com/models/w0tB4tGXWL93Zj33rTCN
  3. Click Preview Tab
  4. Click Ultralytics HUB Android -> Failed, Retry

Additional

iOS works with message

Ultralytics HUB iOS 157.0 MB****

pderrenger commented 4 weeks ago

@Polteraa hi there!

Thanks for reporting this issue. Let's try a few steps to resolve it:

  1. Update: Ensure you're using the latest version of Google Chrome. Sometimes, browser updates can fix unexpected issues.

  2. Clear Cache: Try clearing your browser cache and cookies, as this can resolve loading problems.

  3. Reproduce the Issue: Verify if the issue persists by attempting the export again. If it does, please check if there are any error messages in the browser's developer console (press F12 to open).

  4. Alternative Browsers: If possible, try using a different browser to see if the issue is browser-specific.

If the problem continues, please let us know with any additional error details from the console. This will help us investigate further. 😊

For more detailed guidance, you can also check our Ultralytics HUB documentation.

Thank you for your patience and for being part of the YOLO community!

Polteraa commented 4 weeks ago

Hi there,

Thank you for your response. I have followed your steps but it seems to be an issue with Firebase (see below screenshots)

Google Chrome Chrome Error

Microsoft Edge MS Edge Error

Polteraa commented 4 weeks ago

Chrome Chrome Error 2

sergiuwaxmann commented 4 weeks ago

@Polteraa Our team is investigating this issue and will fix it in the next release. Thank you for reporting it!

Polteraa commented 4 weeks ago

Brilliant. Thank you Paula and Sergiu!

Some more screenshots for trouble shooting

Chrome Chrome 3

Chrome 4

Chrome 5

pderrenger commented 4 weeks ago

Hi there!

Thank you for providing the additional screenshots. It looks like there might be an issue with Firebase that's affecting the export process. Our team is aware and actively working on a fix.

In the meantime, please ensure you're using the latest version of all relevant packages and try again. If the issue persists, rest assured that we're on it and will update you once it's resolved.

We appreciate your patience and support. If you have any more questions or need further assistance, feel free to ask. 😊

Thank you for being part of the YOLO community!