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ultralytics / hub

Ultralytics HUB tutorials and support
https://hub.ultralytics.com
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Account on Ultralytics HUB app not synced with ultralitycs account in web browser #888

Open pluttmann opened 2 days ago

pluttmann commented 2 days ago

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HUB Component

Models

Bug

Hello,

I am logged in. I have trained a model locally on my computer and pushed it to the model section of the web interface. I moved my trained model within a project. I downloaded the Ultralytics HUB app on my android, and I logged in. But my account page is only a grey panel with nothing in it, and my project section is empty, while it should contains something.

Now that the account page is stuck, I can't log out or check anything, which means I have to uninstall/install the app each time I want to test something else.

Screenshot_20241017_123934

No error occured during model training, nor during model upload. I can see my model within website on my computer.

Environment

Ultralytics HUB Version : v0.1.59 Client User Agent : Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/129.0.0.0 Safari/537.36 Operating System : Win32 Browser Window Size : 1536 x 695 Server Timestamp : 1729161740

Minimal Reproducible Example

No response

Additional

No response

pderrenger commented 1 day ago

@pluttmann hello!

Thank you for reaching out and providing detailed information about the issue you're experiencing. It sounds like there might be a syncing problem between the Ultralytics HUB app on your Android device and the web interface.

Here are a few steps you can try to resolve this:

  1. Update the App: Ensure that you have the latest version of the Ultralytics HUB app installed on your Android device. Updates often contain bug fixes and improvements.

  2. Clear Cache: Try clearing the app cache on your Android device. This can sometimes resolve display issues:

    • Go to your device's Settings > Apps > Ultralytics HUB > Storage > Clear Cache.

  3. Re-login: If possible, try logging out and back in. Since you mentioned the account page is stuck, you might need to reinstall the app to do this.

  4. Check Connectivity: Ensure that your device has a stable internet connection, as syncing issues can sometimes be related to connectivity.

  5. Reproduce on Latest Version: If the issue persists, please verify if it occurs on the latest version of the app and web interface.

If none of these steps resolve the issue, please let us know so we can further investigate. We appreciate your patience and understanding. 😊

For more detailed guidance, you can also refer to our quickstart guide.

Thank you for being part of the YOLO community!

pluttmann commented 1 day ago

@pderrenger Hello,

  1. I uninstalled the app, then install it back, which should download me the latest version. I currently have the 0.9.24 version installed : still stuck on the grey screen in account page.
    • I Logged in, closed the app, cleared the cache, reopen the app : still stuck.
    • I logged out (by unsintalling the app then installing back), cleared the cache, open the app, logged in : still stuck.
    • I Logged in, cleared the cache : still stuck.
  3. I unsintalled the app, installed it back, logged in : still stuck.
  4. I tried to connect with different WiFi spots and 4G network : still stuck
  5. I checked the version of the app : 0.9.24, which is what is indicated in the app store. My HUB version is extracted from Support > Environment details > Ultralytics HUB version : v0.1.59

I tried all of the above, and none of these resolved my issue. If you need anymore information on my end, please let me know.

Thank you for your time.

pderrenger commented 18 hours ago

Hello @pluttmann,

Thank you for trying those steps and providing detailed feedback. It seems like you've done a thorough job troubleshooting the issue. Let's explore a few more options:

  1. Check Permissions: Ensure that the app has all necessary permissions enabled on your device. Sometimes, restricted permissions can cause display issues.

  2. Device Compatibility: Verify that your device meets the app's compatibility requirements. Occasionally, certain devices may have unique issues.

  3. App Logs: If possible, check if there are any logs or error messages within the app that might provide more insight into the problem.

  4. Contact Support: Since the issue persists, it might be beneficial to reach out to Ultralytics support directly through the app or website for more specialized assistance.

We appreciate your patience and effort in resolving this. If you have any more questions or need further assistance, feel free to ask. 😊

Thank you for being a part of the YOLO community!