case_updated

[franck-boullier]

We have a SNS event active each time a case is updated. The notification type is case_updated

We need to generate the email notification for this type of notification too.

[kaihendry]

https://github.com/unee-t/lambda2sns/blob/master/tests/events/case_updated.json

The only different part from the other 3 notifications is that we need to send these 2 new notifications to:

• The reporter (unless he/she has unsubscribed to this type of notifications) and
• The current assignee (unless he/she has unsubscribed to this type of notifications) and
• All the invited user (unless he/she has unsubscribed to this type of notifications) and
• exclude the user who has initiated the modification

This should not be a problem as he have all the IDs for all these users in the JSON payload

[kaihendry]

reporter === case_reporter_user_id, e.g. "10" assignee === new_case_assignee_user_id, e.g. "12" invited user === current_list_of_invitees, "13, 15, 23" user who has initiated the modification === user_id e.g. "174"

[franck-boullier]

reporter === case_reporter_user_id, e.g. "10" assignee === new_case_assignee_user_id, e.g. "12" invited user === current_list_of_invitees, "13, 15, 23" user who has initiated the modification === user_id e.g. "174"

This is correct

[kaihendry]

Do we generate one email and BCC people, or do we generate 5 emails in the above example?

[franck-boullier]

Do we generate one email and BCC people, or do we generate 5 emails in the above example?

I'm tempted to say we generate 5 emails but TBH I do not really understand the difference between the 2 options so I'll let you make a call on that @kaihendry

[franck-boullier]

Notifications should be sent to:

• The reporter: case_reporter_user_id and
• The current assignee: new_case_assignee_user_id and
• All the invited user: current_list_of_invitees and
• exclude the user who has initiated the modification: user_id

The notification routine must check if each user has subscribed to this type of notifications before sending the email notification.

[franck-boullier]

Above comment edited for better clarity. @kaihendry please note that the names of the variable for the user who has initiated the change (user_id) for the notification type case_updated is NOT the same as the variable for the user who has created a new message (created_by_user_id) for the notification type case_new_message.