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unfoldedcircle / feature-and-bug-tracker

Feature and bug tracker repository for Unfolded Circle products
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Dock does not update from version 0.9.2 to 0.10.0[bug] title #373

Open tiki-ftl opened 2 months ago

tiki-ftl commented 2 months ago

Is there an existing issue for this?

Description

A new firmware upload to the dock fails. UCR2 remote Firmware-Version 1.7.7 (German)

UCR2 dock Dienst-Name UC-Dock-8C4B149C35B4

How to Reproduce

  1. Go to: UCR2 web configurator Integrations & Docks 1.1 messages: Firmware-Version 0.9.2 Neue Firmware-Version verfügbar 0.10.0
  2. click Updaten the download stops after some seconds
  3. message: "Hoppla! Beim Updaten der Firmware auf dem Dock ist etwas schiefgelaufen."

The fail is reproducable.

Expected behavior

Firmware download should end without fails.

System version

UCR2 remote Firmware-Version 1.7.7 (German)

What part of the system affected by the problem?

No response

Additional context

No response

tiki-ftl commented 2 months ago

202404141_Dock_update_Fail_01 202404141_Dock_update_Fail_02

tiki-ftl commented 2 months ago

UCR2_logs_2024-04-15.txt

Kat-CeDe commented 2 months ago

Has the Dock a "fixed" IP 192.168.178.54?

tiki-ftl commented 2 months ago

Hello, At least the Dock is connected to the LAN vie this IP address:

20240423_Dock_IP-Adresse

inside the Fritzbox Heimnetz -> Netzwerk -> Details für UC-Dock-8C4B149C35B4 -> Diesem Netzwerkgerät immer die gleiche IPv4-Adresse zuweisen. Thank you! Wir können ggf. auch deutsch reden... ;) Viele Grüße, Timo

Kat-CeDe commented 2 months ago

we can but not everyone else. I asked about the IP because the log showed timeouts connecting. I had problems with my dock because the power supply was to weak. You screen shot shows software reset CPU whih might indicate such a problem. I think I tried a 1A power supply and switched to 2.4A.

Good luck Ralf

tiki-ftl commented 1 month ago

Hi Ralf,

thanks for your hints! Normally the dock is connected via a "blue" USB3.x port (10Gbit), which should supply enough current; at least I hope that. Some minutes before I tried a 12W-iPad-USB-power adapter. Unfortunately this does not change the dock update fail behaviour (0.9.2 -> 0.10.0) even after the UCR2 firmware update to 1.7.12.

A very rough estimate of the "quiet" power usage of the UCD2 carrying the UCR2 via an energy meter (Voltcraft 4000pro) shows between 5VA to 8VA. That is quite a lot in my opinion. This corresponds with the UCR2 "equilibrium" temperature of ~32°C on the housing and ~42°C on the display (measured using Raynger ST IR thermometer).

Thank you