unfoldedcircle / feature-and-bug-tracker

Feature and bug tracker repository for Unfolded Circle products
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[bug] title #388

Open gerryex3 opened 1 week ago

gerryex3 commented 1 week ago

Is there an existing issue for this?

Description

After the 1.7.14 update the remote has frozen (no response from any buttons) on me twice. It has frozen before but only very rarely.

How to Reproduce

I can't reproduce the issue as it seemed to do this randomly during normal use of the remote.

Expected behavior

Remote should NEVER freeze where there is no response from any button

System version

1.7.14

What part of the system affected by the problem?

No response

Additional context

No response

mdkrebs11 commented 1 week ago

Same here. Never happed before but has happened twice since the upgrade. For me, it happens when the remote loses WiFi (which happens an alarming amount) so I have to power off the remote and turn it back on. Both times since the update, the remote powers off but won’t power back on. Press and hold the power button and nothing happens. Yesterday, I put it on the dock and it restarted right away. This morning, it completely locked up. The buttons lit up when placed on the dock but nothing on the screen and completely unresponsive. Had to hit the reset button on the back, put back on dock and it finally woke up. Definitely a bug in the most recent update!

gerryex3 commented 6 days ago

On Sunday (6/23/24) it froze again. This is the third time it froze since the 1.7.14 update. Please expedite corrective action. Thanks.