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unidoc / unioffice

Pure go library for creating and processing Office Word (.docx), Excel (.xlsx) and Powerpoint (.pptx) documents
https://unidoc.io/unioffice/
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Error when converting word file that contain blank page #471

Open brandonheng168 opened 2 years ago

brandonheng168 commented 2 years ago

Description

Expected Behavior

Actual Behavior

Please include a reproducible code snippet or document attachment that demonstrates the issue.

github-actions[bot] commented 2 years ago

Welcome! Thanks for posting your first issue. The way things work here is that while customer issues are prioritized, other issues go into our backlog where they are assessed and fitted into the roadmap when suitable. If you need to get this done, consider buying a license which also enables you to use it in your commercial products. More information can be found on https://unidoc.io/

brandonheng168 commented 2 years ago

Here is the error screenshot Screenshot from 2022-07-22 15-20-18

sampila commented 2 years ago

Hi @brandonheng168,

Thank you for the report, we tested with this blank DOCX file and working fine at our end. blank-page.docx blank-page.pdf Could you give us the DOCX file that has the issue?

Best regards, Alip

brandonheng168 commented 2 years ago

@sampila Here is the file errafame.docx Can you help check for me? since unioffice keep increasing credit and charge money even the error is from library. Best regards, Brandon

sampila commented 2 years ago

Hi @brandonheng168,

Thank you for the file, we found out the issue and doing the fixes. Do you have any other DOCX file that having similar issue?

brandonheng168 commented 2 years ago

Hi @sampila It is the only file we have the problem. How can I fix the problem?

sampila commented 2 years ago

Hi @brandonheng168,

Currently, we are looking into this issue, will inform you as soon as possible for the updates.

brandonheng168 commented 2 years ago

@sampila It have been a month. Any update on this? I will request for refund if no fix on this.

sampila commented 2 years ago

Hi @brandonheng168, I apologize for the delay.

I checked the file and trying to convert into PDF using UniOffice v1.20.0 and not having issue with panic error. Can try to update the UniOffice version to v1.20.0?

joinimran commented 2 years ago

Hello @brandonheng168 - My name is Imran and I am customer success manager at UniDoc. I am sorry that your issue was not fixed in a timely manner. This is something we take very seriously at UniDoc.

Normally we use Jira Service Desk to trak all of our customer queries. Or some of our customers open support case via contacting us at support@unidoc.io.

These are the two primary channels we use to support our clients at UniDoc. In case you need any support, please feel free to contact us by emailing at support@unidoc.io.

From there on, we will take care of your query and try to get that resolved on priority. I would also sugguest you to go for UniSuite offline license. With that offline license, you can also buy the priority support that will put your query on top of support queries. Visit, https://unidoc.io/pricing/ for more details.

As suggested by @sampila - Please give your code a try with UniOffice latest version v1.20.0 and see how it goes. Just in case if there will be any further help required, please feel free to contact us at support@unidoc.io.

Thanks. Imran.

brandonheng168 commented 2 years ago

@joinimran I used Jira in the cloud account and it is not working. also Even I upgrade to V1.20.0, nothing is working at all.

brandonheng168 commented 2 years ago

@joinimran Here how your jira is not working Screenshot from 2022-09-19 10-07-29

brandonheng168 commented 2 years ago

@joinimran I have tried to create so many ticket but none can be created.