LGTV problem shuts down unexpectedly

[gkaravitis]

Which application you are experiencing a problem with LGTV

Describe the bug I have downloaded the latest release in my streaming laptops. I am trying to access my scoreboard pcs but when I put in repsectively field the pcs local ip eg. 192.168.3.122 and pressing Start LGTV button a green screen appears and then the application is shutting down.

I found a trace txt file thath I am attaching

Thanks in advance,

Desktop (please complete the following information):**

• OS: Windows 10
• Stream software Vmix. trace.log

[gkaravitis]

Updating the status of this issue: By using this old https://we.tl/t-GysVJKuk1c version of LGTV the connection with the scoreboard pcs is ok and running with no issues.

The error persist with the latest LGTV application running the latest version of arena and scoreboard application.

If you have any insights how to manage to run the new release i will be gratefull.

[gkaravitis]

Is there any updates on this issue?

[csabavirag]

Hello George, sorry for the late response. Could you please collect some logs from Windows Event Viewer application? You must search the crash log under Event Viewer->Windows logs->Application section. Please try to reproduce the crash then it will be at the top of the list. We need the details of the error (where the source is the LGTV Responsive.exe). Just paste the details here.

[Oralkhan55]

Hello! When launching LGTV in the OBS studio, the scene does not come out, please tell me what is the reason for this?

[gkaravitis]

@csabavirag Sorry for the late repsonse but i havent had the time to get back to you. I have just reproduce the issue and I am attaching the log from the windows event logger. United World Wrestling - LGTV Responsive.exe 1.2.6.0 623ee248 KERNELBASE.dll 10.0.19041.2251 0d929ca0 e0434352 0012e062 44c8 01d8fb88756c9e61 C:\Program Files (x86)\United World Wrestling - LGTV Responsive\United World Wrestling - LGTV Responsive.exe C:\windows\System32\KERNELBASE.dll 8759cb15-4c44-4ebf-80c2-bfe578ee38af

Thanks in advance.

[csabavirag]

@gkaravitis would you mind reproducing the issue with the latest version of LGTV? Please detail the steps how you could reproduce the crash and attach the trace log generated by the latest version. That would help recreating the error on our side and find the root cause.

Thanks!!

[gkaravitis]

I am very sorry for my late response. We havent had matches for a long period of time. I am attaching you the error log with the latest LGTV version and the latest Scoreboard. Sorry but my machine is in Greek.

`Όνομα αρχείου καταγραφής:Application Προέλευση: .NET Runtime Ημερομηνία: 11/3/2023 11:24:13 πμ Αναγνωριστικό συμβάντος:1026 Κατηγορία εργασιών:Καμία Επίπεδο: Σφάλμα Λέξεις-κλειδιά:Κλασική Χρήστης: Δ/Υ Υπολογιστής: DESKTOP-KFBHT8N Περιγραφή: Εφαρμογή: United World Wrestling - LGTV Responsive.exe Έκδοση Framework: v4.0.30319 Περιγραφή: Η διεργασία τερματίστηκε λόγω μιας εξαίρεσης που δεν αντιμετωπίστηκε. Πληροφορίες εξαίρεσης: System.IndexOutOfRangeException σε uww_lgtv.Responsive.SetCode() σε uww_lgtv.Responsive+d__46.MoveNext() σε System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw() σε System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32) σε System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate) σε System.Windows.Threading.DispatcherOperation.InvokeImpl() σε MS.Internal.CulturePreservingExecutionContext.CallbackWrapper(System.Object) σε System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean) σε System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean) σε System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object) σε MS.Internal.CulturePreservingExecutionContext.Run(MS.Internal.CulturePreservingExecutionContext, System.Threading.ContextCallback, System.Object) σε System.Windows.Threading.DispatcherOperation.Invoke() σε System.Windows.Threading.Dispatcher.ProcessQueue() σε System.Windows.Threading.Dispatcher.WndProcHook(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef) σε MS.Win32.HwndWrapper.WndProc(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef) σε MS.Win32.HwndSubclass.DispatcherCallbackOperation(System.Object) σε System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32) σε System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate) σε System.Windows.Threading.Dispatcher.LegacyInvokeImpl(System.Windows.Threading.DispatcherPriority, System.TimeSpan, System.Delegate, System.Object, Int32) σε MS.Win32.HwndSubclass.SubclassWndProc(IntPtr, Int32, IntPtr, IntPtr) σε MS.Win32.UnsafeNativeMethods.DispatchMessage(System.Windows.Interop.MSG ByRef) σε System.Windows.Threading.Dispatcher.PushFrameImpl(System.Windows.Threading.DispatcherFrame) σε System.Windows.Application.RunDispatcher(System.Object) σε System.Windows.Application.RunInternal(System.Windows.Window) σε uww_lgtv.App.Main()

Xml συμβάντος:

1026 2 0 0x80000000000000 36095 Application DESKTOP-KFBHT8N Εφαρμογή: United World Wrestling - LGTV Responsive.exe Έκδοση Framework: v4.0.30319 Περιγραφή: Η διεργασία τερματίστηκε λόγω μιας εξαίρεσης που δεν αντιμετωπίστηκε. Πληροφορίες εξαίρεσης: System.IndexOutOfRangeException σε uww_lgtv.Responsive.SetCode() σε uww_lgtv.Responsive+<DFStartMatch>d__46.MoveNext() σε System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw() σε System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32) σε System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate) σε System.Windows.Threading.DispatcherOperation.InvokeImpl() σε MS.Internal.CulturePreservingExecutionContext.CallbackWrapper(System.Object) σε System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean) σε System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean) σε System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object) σε MS.Internal.CulturePreservingExecutionContext.Run(MS.Internal.CulturePreservingExecutionContext, System.Threading.ContextCallback, System.Object) σε System.Windows.Threading.DispatcherOperation.Invoke() σε System.Windows.Threading.Dispatcher.ProcessQueue() σε System.Windows.Threading.Dispatcher.WndProcHook(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef) σε MS.Win32.HwndWrapper.WndProc(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef) σε MS.Win32.HwndSubclass.DispatcherCallbackOperation(System.Object) σε System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32) σε System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate) σε System.Windows.Threading.Dispatcher.LegacyInvokeImpl(System.Windows.Threading.DispatcherPriority, System.TimeSpan, System.Delegate, System.Object, Int32) σε MS.Win32.HwndSubclass.SubclassWndProc(IntPtr, Int32, IntPtr, IntPtr) σε MS.Win32.UnsafeNativeMethods.DispatchMessage(System.Windows.Interop.MSG ByRef) σε System.Windows.Threading.Dispatcher.PushFrameImpl(System.Windows.Threading.DispatcherFrame) σε System.Windows.Application.RunDispatcher(System.Object) σε System.Windows.Application.RunInternal(System.Windows.Window) σε uww_lgtv.App.Main() `

[prosfygas33]

Hello, is there any update on this issue?

[ybouaziz]

Dear @gkaravitis ,

Can you please send us an email on it it@uww.org to have a TeamViewer session, I need to check more closer this issue,

Best regards.