New users cannot authenticate in production

up2university / single-sign-on

Up2U federated authentication service

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Closed michzimny closed 5 years ago

michzimny commented 5 years ago

If you authenticate for the first time, you currently get "Account could not be created!". Sample error id: 08f36ebe51

I've tested with Google accounts. Other users told me it's also an issue for EduGAIN. Maybe it's for all sources.

If you authenticate as an already existing Up2U user, then it's fine.

Older similiar issue: #42

In addition, would you be able to monitor such effect somehow?

foobarable commented 5 years ago

@michzimny should be solved. The glassfish server of the idm had some issues with the heap memory.

michzimny commented 5 years ago

Thanks.

@foobarable, would you be able to monitor it anyhow in the future?

foobarable commented 5 years ago

I can ask the administrators of the IDM system how they monitor it and how we can prevent stuff like that.