Put together an inventory of TTS services we might use and known gaps in services

[hartsick]

@hursey013 I'm trying out working collaboratively in an issue! Open to doing this another way if you want; just wanted to try this out. I think you should be able to edit this message.

Took a quick pass at a list of things we might need for this project mapped to my understanding of TTS services. Could you take a look and help me flesh this out? Feel free to add / edit / delete.

name	description	TTS offering	approved non-TTS service
Repository	place to put code	in-flight	Github*
Backlog	place to manage project	?	Github, Trello
CI	something to run automated tests, checks, deploys	in-flight	Github Actions, CircleCI
Authentication	account creation and log-in	login.gov	-
Identity verification / authorization	verify someone's identity before granting access to sensitive information	login.gov	-
Design system	CSS, JS, and static assets representing brand and best practices	USWDS	-
Analytics	tracking and understanding site visitors	DAP	Google Analytics
Monitoring	keep tabs on what's happening in our application	x	?
DNS	computer directions to our app	?	AWS Route53
CDN	fast delivery of assets & protection against DDOS	cloud.gov***	?
PaaS	all the things we need to host a web app, including servers, load balancers, databases, static asset storage, key management, logging, etc	cloud.gov	?
Email	communicate with users or agencies via email (eg notifications, delivering PDFs)	x	?
SMS	communicate with users via text message (eg notifications)	x	?
Form filling	easily generate a form, fill it, and send it	Forms Service**	Google Apps
Search	allow website content to be easily searched	search.gov	-
Static sites	Deploy and host static sites	federalist.18f.gov	-
A11y	continuously scan for a11y issues	x	pa11y
User feedback	collect feedback from end users	Touchpoints	-
Internationalization	translate and provide content in multiple languages	-	?
Customer support	provide email and phone based support	USA.gov's Contact Center	?

I think there are some other things we'll have to think about that TTS could provide help with that aren't really software, but related:

• ATO
• Accessibility audit and 508 compliance

* Authorized at a Low impact level ** Conditionally authorized *** There is an extra compliance burden on each app that uses the CDN plan cloud.gov provides

[hursey013]

@hartsick Just stumbled upon https://digital.gov/services/directory/

[hartsick]

I moved this into the Wiki here! Would love to discuss what we think next steps might be. https://github.com/usagov/pangolin/wiki/Development-supporting-services. Moving to review to discuss with team in eng sync.

[hartsick]

We discussed next steps at eng sync on 11/23: 1) use time during coworking after Thanksgiving to review with wider team - Christa 1) surface the needed services that don't currently have within TTS to Kelsey - Ryan