RapidSSL: How to resolve on Firefox "Could not verify this certificate because the issuer is unknown."

usbong / UsbongStore

The "Usbong Store (Web)" is built using the Usbong eCOM Toolkit. It enables multiple merchants to offer their products via only one store *web* app.

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RapidSSL: How to resolve on Firefox "Could not verify this certificate because the issuer is unknown." #122

Closed masarapmabuhay closed 6 years ago

masarapmabuhay commented 6 years ago

Hi Usbong, I encountered this issue while browsing https://store.usbong.ph, which is where we installed the RapidSSL Certificate.

Could not verify this certificate because the issuer is unknown.

I used Firefox Quantum (62.0.3 (64-bit)).

In addition, we expect the RapidSSL Certificate that we purchased to expire next year, Aug. 2019.

I've also verified this issue on: https://blog.mozilla.org/security/2018/03/12/distrust-symantec-tls-certificates/

Action Plan: 1) Receive dotPH's support/helpdesk's reply to resolve this issue. --> Owner: Mike --> Finish: 20181022 (Monday)

Thank you.

Peace, Mike

masarapmabuhay commented 6 years ago

Hi Usbong, I have received the reply from dotPH's support/helpdesk.

It appears that I'll need to re-verify the steps to install RapidSSL's Intermediate Certificate.

Action Plan:

Re-verify RapidSSL's Intermediate Certificate installation. --> Owner: Mike --> Finish: 20181023 (Tuesday)

Thank you.

Peace, Mike

masarapmabuhay commented 6 years ago

Hi Usbong, I have re-verified my installation of RapidSSL's Intermediate Certificate.

As it turned out, the issue was caused by the owner and group's write permissions. This led to the Intermediate Certificate not being the newest version.

In summary, dotPH's support/helpdesk and I have resolved this issue.

Thank you.

Peace, Mike