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usnistgov / NEMO

NEMO is a laboratory logistics web application. Use it to schedule reservations, control tool access, track maintenance issues, and more.
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[Feature request] Staff assistance requests #186

Open abuckles-uci opened 6 months ago

abuckles-uci commented 6 months ago

Hello,

Here at UC Irvine we changed the buddy request system to be a "Staff assistance request board" where users can request assistance from staff when they have issues with a tool.

We customized the code to have the BuddyRequest model contain a Tool instead of an Area.

/nemo/create_buddy_request

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/nemo/user_requests

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Do you see a place in NEMO for a sort of "Help Request" / "Staff Assistance Request" system? For our uses it would be helpful to link a tool to the request, but maybe this could be made optional so it applies to more facilities than just ours.

Thanks, Aaron

abuckles-uci commented 3 months ago

Hi @rptmat57,

Do you have any thoughts on this feature?

Thanks, Aaron

rptmat57 commented 3 months ago

Hi Aaron, It's an interesting idea. I like how you reused the conversation part of the buddy request for that. If we were to add this, we'd probably make it private, and as generic as possible (optional date and time, etc.) and we would make it a separate feature (not replacing the buddy requests) I will bring it up to NanoFab management but this might be something more long term.

abuckles-uci commented 3 months ago

Hi @rptmat57, those conditions for getting the feature added sound good! Thanks for bringing it up with NanoFab management.

abuckles-uci commented 1 month ago

Hi @rptmat57, I'll be working on this. Hopefully I can get something pushed sometime soon so that it can be reviewed