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usnistgov / SFA

The NIST STEP File Analyzer and Viewer (SFA) generates a spreadsheet and a visualization from an ISO 10303 Part 21 STEP file.
https://www.nist.gov/services-resources/software/step-file-analyzer-and-viewer
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Error: ActiveState Basekit has stopped working #2

Closed billy1624 closed 2 years ago

billy1624 commented 2 years ago

Hi there, I'm running STEP-File-Analyzer.exe on Windows Server 2016 Standard, I got the following error message. Thanks!!

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billy1624 commented 2 years ago

Btw... the CLI doesn't work as well for some reason

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robert-lipman commented 2 years ago

Hi Billy, as far as I know the software cannot be run on Windows Server. I'm not sure if that is the reason why the CLI also isn't working.

billy1624 commented 2 years ago

Hey @robert-lipman, thanks for the prompt reply. Is it possible that I run the .tcl source code directly on Windows server?

robert-lipman commented 2 years ago

The problem is with running the IFCsvr toolkit on Windows Server and not the Tcl source code. The source code worked given that you got the user interface to start. I do not have access to the IFCsvr source code so it cannot be modified for Windows Server. I also don't have access to Windows Server.

You can still run the Viewer part of the software by selecting View and Part Only in the user interface. You won't be able to generate a spreadsheet which is dependent on IFCsvr.

To help me diagnose the problem a bit better can you send me a few more screenshots and information. In the GUI version, go to Help > About. There should be some information about System. Please send that info.

Then go to the Spreadsheet tab and under Max Rows select 100000. The do Help > About again. There will be a lot more system variables. Please send a screenshot of that information.

Hopefully some of this information will help me detect Windows Server and the software can respond appropriately.

billy1624 commented 2 years ago

Thanks for the help!! @robert-lipman