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uvdesk / api-bundle

API Integration for UVdesk Community Helpdesk System.
MIT License
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I can't fetch tickets belonging to a particular email #16

Closed ricardotormo closed 3 years ago

ricardotormo commented 3 years ago

Description

I'm trying to fetch the tickets belonging to a particular user. As suggested by the API documentation (https://github.com/uvdesk/api-bundle/wiki/Ticket-Related-APIs) I tried: To send a GET request to this endpoint: {my_localhost_url}/api/v1/tickets?actAsEmail={email@email.com}.

The API response is the same everytime, regardless of the email parameter. So to clarify, everytime I receive a response containing all the tickets no matter their emails.

If I try this: {my_localhost_url}/api/v1/tickets?actAsEmail={email@email.com}&actAsType=customer The API returns an error.

How to reproduce

To reproduce this issue:

  1. Donwload and install uvdesk-community-skeleton.
  2. Install the api-bundle.
  3. Set up your api, following these steps: https://www.uvdesk.com/en/blog/api-resource/.
  4. Open Postman and try to fetch tickets belonging to a particular email using the above mentioned method.

Thanks for your help.

papnoisanjeev commented 3 years ago

@ricardotormo

Added updates on master branch.

ricardotormo commented 3 years ago

Great! Thank you!