Question

[secnate]

Hi Folks, I was wondering if any of the documentation listed in https://www.uvdesk.com/en/api-doc/#3043 could be used with this API integration package bundle, especially for the non-ticket specific capabilities. The reason why I am asking is that I was looking at the Github for the UVDesk API bundle and I only saw ticket-specific API functionality here https://github.com/uvdesk/api-bundle/wiki/Ticket-Related-APIs

Many thanks in advance!

[sitemapxml]

What specific capability do you need?

[secnate]

Well, I was very interested in creating a ticket with certain fields like groups, ticket, types, and priority fields being set. However, the POST API capability for creating such a ticket did not include them as options. i thought about creating a ticket with a POST command followed by the PATCH instruction but for life of me.... getting the PATCH instruction to using POSTMAN did not work and the API documentation was sparse, vague, and unhelpful.

Is there a better version of a ticket-creating POST instruction that could be created and account for all the different possible fields being initialized?

Thanks!

[sitemapxml]

Thank you for the clarification. I think that is not supported out of the box, but you can create custom API functions to achieve specific functionality you need. There is no documentation about this (at least I haven't found anything similar), but there is a nice video explaining how to create custom API functions... https://www.youtube.com/watch?v=m-zrtOuGwpU You will, however, need some time to get that working, but it seems quite straightforward.

[komal-sh-27]

Thanks for suggestion, we will try to add these functionalities in our documentation of the API bundle: https://github.com/uvdesk/api-bundle/wiki/Ticket-Related-APIs